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JLL Logo JLL · Real Estate

Workplace Manager

United States, Redwood City 95900.00 - 131900.00 USD / Year · Job Posted March 10, 2026
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Job Description

The Workplace Manager is responsible for leading day-to-day facilities management operations at their assigned location, ensuring exceptional workplace experiences that support productivity, collaboration, and employee satisfaction. This role serves as the primary on-site leader coordinating all workplace services while maintaining client’s workplace standards and culture.

Job Responsibility

  • Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management
  • Lead and develop on-site teams including Facility Coordinators, Lobby Ambassadors, and technical staff
  • Serve as the primary point of contact for Client's local leadership team on all workplace and facilities matters
  • Implement site-specific workplace strategies aligned with Client's global standards and local requirements
  • Manage site budgets and financial performance, identifying opportunities for cost optimization
  • Ensure compliance with local building codes, health and safety regulations, and corporate policies
  • Coordinate workplace projects including small renovations, furniture reconfigurations, and space planning
  • Develop and maintain strong relationships with vendors and service providers
  • Oversee the resolution of workplace issues through effective service request management, ensuring timely response and consistent follow-through
  • Identify and implement process improvements to streamline workflows, reduce inefficiencies, enhance service delivery consistency, and improve the overall employee experience
  • Lead continuous improvement initiatives to enhance workplace experience, elevate performance standards, and drive greater operational efficiency
  • Coordinate special events, meetings, and workplace activities to support Client's culture
  • Prepare regular reports on site performance, occupancy metrics, and service delivery KPIs

Requirements

  • Bachelor's degree in Facilities Management, Business Administration, or related field, or equivalent combination of education and experience
  • 5+ years of experience in facilities management or workplace services
  • 3+ years of supervisory experience leading facility teams
  • Strong knowledge of building systems, maintenance practices, and workplace operations
  • Experience managing vendor relationships and service contracts
  • Proficiency in facilities management software and Microsoft Office suite
  • Excellent communication and interpersonal skills
  • Proven problem-solving abilities and attention to detail
  • Customer service mindset with a focus on enhancing employee experience

Nice to have

  • Professional certification such as FMP, CFM, or related credential
  • Experience working in technology industry environments
  • Knowledge of workplace experience best practices and trends
  • Experience managing facilities in similar-sized corporate environments
  • Project management skills and experience leading small to medium workplace projects
  • Experience with IWMS systems and workplace technology platforms
  • Understanding of sustainability practices in facilities management
  • Knowledge of local regulations specific to the site location

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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