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The Workplace Lead role supports the delivery of a positive, consistent workplace experience across Sydney Precinct, ensuring the workplace enables people to do their best work every day. Reporting to the Experience Manager, this role focuses on the day‑to‑day execution of the workplace experience strategy. It supports how spaces function, how services are delivered, and how efficiently issues are identified and resolved. The role plays a key part in ensuring workplace tools and services — including meeting rooms, lockers, technology, amenities, and shared spaces — are used effectively and in line with Workplace Guidelines and expected behaviours.
Job Responsibility:
Support the Experience Manager in delivering a high‑quality workplace experience aligned to the overall workplace strategy
Conduct regular floor walks and observations to identify emerging issues, service gaps, or behavioural drift, escalating or resolving issues using established processes and tools
Lead Workplace Coordinators, providing guidance on presence, communication, and service delivery standards
Manage the onboarding, training, and day‑to‑day support of Workplace Coordinator team members
Help ensure workplace services are intuitive, human‑centred, and proactive rather than reactive or transactional
Act as a key on‑site contact for workplace‑related queries, supporting relationships with Property, Technology, and Business teams
Support the day‑to‑day operation of workplace services including soft services, meeting rooms, lockers, amenities, and shared spaces, in collaboration with Facilities Management
Contribute to reporting and insights on workplace performance, trends, and opportunities for improvement
Support alignment across Workplace, Facilities, hospitality/café, technology, and security teams to reinforce positive workplace behaviours
Assist in the coordination of workplace events and activations, ensuring readiness, clear communication, and minimal disruption to staff
Monitor supplier performance and systems effectiveness, escalating issues and supporting incident response as required
Requirements:
Experience in hospitality, facilities management, or a related field, or equivalent practical experience
3–5 years’ experience in hospitality, workplace, or facilities environments
Experience supporting teams delivering customer or employee experience in a corporate setting
Strong service mindset with the ability to build positive relationships with stakeholders and service partners
Understanding of modern workplace principles and best practices
Comfortable working in a hands‑on, on‑site role with a strong focus on execution and follow‑through