Workplace Experience Support Specialist Job at Robert Half (Saint Louis)

Technical Support Specialist

In this role, you'll troubleshoot technical issues, maintain office hardware/sof...

Location

United States , Ramsey

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years in IT support or related role
Proficiency in Windows and Mac OS
Linux experience is a plus
Strong troubleshooting, organizational, and communication skills
Familiarity with network and hardware setup, including VOIP phones and peripherals
Ability to prioritize and manage multiple tasks effectively

Job Responsibility

Support employees with Microsoft Office products, video conferencing tools, and office hardware
Install, configure, and maintain IT equipment such as computers, phones, and printers
Troubleshoot and resolve technical issues on the production floor
Manage user accounts and permissions via Active Directory
Collaborate with our managed service provider on IT-related needs
Train staff on hardware/software use and ensure workplace efficiency

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in 401(k) plan
Free online training

Fulltime

Senior Customer Support Specialist

Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer service or helpdesk role
Proven ability to troubleshoot and support customers using software applications
Must have excellent listening and communication skills (written and verbal) with the ability follow instructions
Highly organized with good analytical problem-solving abilities
Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers
Ability to multi-task in a fast-paced constantly evolving workplace
Candidates must be eligible to work in the US for any employer

Job Responsibility

Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service
Provide outstanding customer service to both internal and external customers
Thoroughly document findings, next steps, and learnings in tickets
Contribute to team documentation to facilitate knowledge sharing
Actively manage assigned tickets to ensure adherence to SLA’s
Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed
Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues
Deliver and perform against position and team performance metrics
Work with cross functional teams to research and resolve customer issues
Collaborate on issue resolution and escalate issues requiring technical resources

Workplace Experience Specialist

We are seeking a dynamic Workplace Experience professional to oversee the daily ...

Location

United States , San Francisco

Salary:

60500.00 - 74700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

3-4 years of experience in Workplace role
Experience in change management, administration and vendor management
Experience working with building management
Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
Experience with office moves and build-outs
Experience working in offices and workplace experience for a hybrid workforce, delivering creative solutions to engage a distributed workforce
Data-driven with a mindset of continual improvement
Demonstrated success in building strong relationships cross-functionally
A strong communicator
Passion for best-in-class workplace experience and customer service

Job Responsibility

Oversee workplace site operations, managing various programs (e.g., food, snacks, mail, and packages) to deliver a seamless day-to-day employee experience
Serve as the primary point of contact for local receptionist
Maintain a welcoming and well-organized reception area
Deliver exceptional customer service to all who enter the San Francisco office
Monitor and respond to workplace service tickets
Oversee desk management, collaborating with the Workplace Experience team to support hybrid working arrangements
Lead the new hire onboarding experience locally
Collaborate on the development and implementation of workplace initiatives, policies, processes, and tools
Build and maintain strong relationships with key business partners
Engage proactively with leadership and employees, leveraging data to understand and support the evolving needs of the San Francisco team

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups that provide supportive communities within Braze

Fulltime