Workplace Experience Strategy & Delivery Lead Job at JLL (New York)

New

Workplace Lead

The Workplace Lead role supports the delivery of a positive, consistent workplac...

Location

Australia , Sydney

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience in hospitality, facilities management, or a related field, or equivalent practical experience
3–5 years’ experience in hospitality, workplace, or facilities environments
Experience supporting teams delivering customer or employee experience in a corporate setting
Strong service mindset with the ability to build positive relationships with stakeholders and service partners
Understanding of modern workplace principles and best practices
Comfortable working in a hands‑on, on‑site role with a strong focus on execution and follow‑through

Job Responsibility

Support the Experience Manager in delivering a high‑quality workplace experience aligned to the overall workplace strategy
Conduct regular floor walks and observations to identify emerging issues, service gaps, or behavioural drift, escalating or resolving issues using established processes and tools
Lead Workplace Coordinators, providing guidance on presence, communication, and service delivery standards
Manage the onboarding, training, and day‑to‑day support of Workplace Coordinator team members
Help ensure workplace services are intuitive, human‑centred, and proactive rather than reactive or transactional
Act as a key on‑site contact for workplace‑related queries, supporting relationships with Property, Technology, and Business teams
Support the day‑to‑day operation of workplace services including soft services, meeting rooms, lockers, amenities, and shared spaces, in collaboration with Facilities Management
Contribute to reporting and insights on workplace performance, trends, and opportunities for improvement
Support alignment across Workplace, Facilities, hospitality/café, technology, and security teams to reinforce positive workplace behaviours
Assist in the coordination of workplace events and activations, ensuring readiness, clear communication, and minimal disruption to staff

Fulltime

New

Campus Workplace Manager

The Campus Workplace Manager is responsible for leading the team in forging a la...

Location

Singapore , Singapore

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

A Bachelors in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level
Excellent time management and communication skills
Sales skills and ability to build productive business relationships
Ability to manage multiple projects independently
Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset
MS Office proficiency
Hospitality management
Project management
Planning and organizing

Job Responsibility

Develop and execute comprehensive workplace experience strategies that align with WPP's creative culture and business objectives
Lead experience enhancement initiatives that boost employee engagement, productivity, and talent retention
Create flexible, adaptive work environments that support diverse work styles and creative processes
Implement data-driven experience improvements based on employee feedback and space utilization analytics
Champion workplace innovation through technology integration, space optimization, and service excellence
Collaborate with client’s leadership to translate business needs into exceptional workplace solutions
Manage & oversee campus services (Soft & Hard) as part of the scope delivered for 2 offices
Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure
Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response
Review operational SOP’s & propose / make changes as part of continuous improvement

Fulltime

New

Workplace Change Management Lead

Workplace Change Management Lead, for workplace change management, and business ...

Location

India , Bengaluru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

10+ years of change management business execution, implementation, or strategic planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bachelor's degree required
MBA, advanced degree, or relevant certifications preferred
Experience with workplace strategy, design and planning
Change management programs e.g. ADKAR are advantageous
Proven track record of influencing and managing relationships at the senior executive level
Experience with program implementation and project management for large-scale, multi-phased workplace change initiatives
Strong collaboration skills and ability to manage complex, cross-functional, stakeholder alignment (real estate, IT, corporate comms, Brand, etc..) and issue resolution using executive influence skills
Entrepreneurial mindset with excellent time management and prioritization abilities
Outstanding presentation (concise, informative, timely), facilitation, and communication skills (both written and verbal)

Job Responsibility

Develop and execute global workplace change management strategies and plans, including assessments to measure stakeholder, organization, and user change readiness and adoption metrics and goals
Oversee major change management program implementation in key locations, including support of project and move communications, for new and existing workplace transformation initiatives
Collaborate with partner organizations (tech, AV) to deliver cohesive communications and delivery before, during, and after the change
Facilitate business unit engagement and coordination, serving as a coach for senior leaders in helping them fulfill the role of change leader
Implement feedback-to-action loops for greater transparency across the corporate property organization
Provide ongoing neighborhood health change management support
Drive curation of digital content for workplace success initiatives
Monitor implementation timelines and activities, escalating risk and resistance and preparing risk mitigation tactics

Fulltime

New

Global Real Estate & Workplace Lead

We are seeking a Global Real Estate & Workplace Lead to define and execute Whatn...

Location

United States , New York, NY; Los Angeles, CA; San Francisco, CA; Seattle, WA

Salary:

200000.00 - 260000.00 USD / Year

Whatnot

Expiration Date

Until further notice

Requirements

12+ years of experience in corporate real estate, facilities, or workplace strategy at high-growth tech companies
Deep expertise in lease negotiations, real estate transactions, and portfolio management across multiple geographies and lease structures
Proven track record leading complex construction and design projects — including buildouts, renovations, and new office launches — from concept through occupancy
Strong financial and analytical skills to develop business cases, manage P&L accountability, and build long-range real estate and facilities models
Experience building and scaling teams, including hiring, developing, and managing real estate, project management, and facilities professionals globally
Strategic mindset with strong operational execution — comfortable setting long-term vision while driving day-to-day project delivery and vendor management
Exceptional stakeholder management and communication skills, with ability to influence senior executives and translate business needs into real estate strategy
Experience managing real estate operations during rapid growth, including international expansion and multi-site management

Job Responsibility

Own Whatnot's global real estate strategy, including footprint planning, location selection, and lease vs. build decision frameworks that align with business growth, talent strategy, and financial objectives
Lead all real estate transactions — lease negotiations, renewals, expansions, and exits across existing and new markets including U.S., Europe, and APAC hubs
Direct design, construction, and buildout for new offices and expansions, ensuring projects are delivered on time, on budget, and aligned with Whatnot's brand, culture, and operational needs
Establish and implement global workplace standards, including design principles, space utilization frameworks, and "kit of parts" to ensure consistency, scalability, and operational efficiency across all locations
Build and manage vendor ecosystems for architecture, construction, FF&E, property management, facilities services, and workplace operations, driving cost efficiency and quality standards globally
Oversee facilities operations at scale — maintenance, compliance, vendor management, space planning, and day-to-day workplace experience across all global offices
Partner with Finance to develop and manage real estate and facilities budgets, including long-range forecasting, capital expenditure planning, and scenario modeling for growth and contraction scenarios
Collaborate with Security, IT, Legal, and People teams to integrate technical infrastructure, workplace policies, and compliance requirements into all real estate and buildout projects
Lead, hire, and develop a global real estate and workplace team, including project managers, facilities leads, and workplace coordinators across geographies
Create executive-level reporting on real estate portfolio performance, project status, budget adherence, and strategic recommendations for leadership and Board audiences

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

New

Regional Occupancy Planning Manager

Lead transformational occupancy excellence as a Regional Occupancy Planning Mana...

Location

United States , New York, NY

Salary:

152000.00 - 164000.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Real Estate, Architecture, Interior Design, or related field with 10+ years of experience in occupancy planning, workplace strategy, or corporate real estate including at least 5 years in management role
Strong leadership and team development skills with experience managing high-performing teams, fostering innovation, and driving continuous improvement in collaborative environments
Advanced understanding of workplace strategy and design principles particularly in hybrid work environments with proven ability to develop complex occupancy solutions and sophisticated forecasting models
Excellent presentation skills with ability to communicate complex ideas effectively to technical and non-technical audiences while demonstrating strong executive presence and credibility with senior leadership
Advanced proficiency in CAFM/IWMS systems, AutoCAD, Microsoft Office, Google Workspace, and data analysis tools with capability to translate complex data into actionable insights
Excellent analytical, project management, and communication skills with proven ability to oversee multiple projects ensuring timely delivery while adapting to frequent changes and shifting priorities
Commitment to providing exceptional client service with experience in change management, executive engagement, and building strong stakeholder relationships across organizational levels

Job Responsibility

Lead and mentor team of Senior Occupancy Planners and Occupancy Planners fostering culture of innovation, continuous improvement, and growth mindset while providing strategic direction and professional development opportunities
Collaborate with Workplace Experience Director, Regional Occupancy Planning leads, and client stakeholders developing and implementing innovative strategies while overseeing multiple projects ensuring timely delivery and organizational alignment
Lead development of complex occupancy solutions including large-scale restacks, consolidations, and expansion projects while overseeing creation of sophisticated occupancy models and forecasts integrating business requirements and projected demand
Develop comprehensive reporting frameworks providing actionable insights to leadership and client stakeholders, analyze occupancy data producing regional forecasts, and oversee data integrity across multiple systems
Serve as primary regional client contact addressing immediate space needs while proactively identifying future requirements and demonstrating strong executive presence in senior leadership engagements
Apply advanced expertise in workplace design principles including agile methodologies and flexible workplace concepts while encouraging innovation within teams and facilitating cross-regional collaboration
Demonstrate strong presentation skills engaging with senior leadership and high-level clients while translating complex data into actionable insights and recommendations supporting strategic decision-making

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Workplace Team Leader

An incredible opportunity to take charge of workplace operations in one of the U...

Location

United Kingdom , London

Salary:

Not provided

Ampa - Legal & Professional Services

Expiration Date

Until further notice

Requirements

5+ years’ experience managing Workplace/Facilities operations in a professional services environment
Strong leadership experience across multi-site operations
High-level understanding of statutory and compliance requirements
Proven background managing front-of-house teams and high-volume workplace operations
Excellent communication skills, with resilience and confidence in handling complex situations
Strong budgeting, troubleshooting, and contractor-management experience
Proficiency across Microsoft 365, Teams, and workplace technologies
Hands-on mindset with the ability to thrive in a fast-paced environment
Experience delivering process improvements and operational efficiencies

Job Responsibility

Build strong relationships across the business to understand needs and deliver an exceptional, professional service
Ensure all requests, enquiries, and workspace standards are delivered to high service levels
Liaising with Internal events team to support all managed and non-managed events at locations of responsibility
Maintain excellent housekeeping and a welcoming, high-quality environment for all building users
Oversee visitor management processes, ensuring compliance and exceptional first impressions
Supporting appropriate objectives and strategies with the Regional Workplace Managers to deliver an outstanding service
Lead day-to-day operational delivery across Workplace services, including reception, meeting suites, catering, cleaning, vending, and document services
Manage and review SLAs, drive continuous improvement, and ensure value for money
Oversee contractor performance, reporting, and relationship management
Supervise external contractors and building management teams as required

Fulltime

Director, Asset Strategy

The Director of Asset Strategy is responsible for leading the execution of Advis...

Location

United States , NYC or San Francisco

Salary:

120000.00 USD / Year

lulafit

Expiration Date

Until further notice

Requirements

6+ years of experience in client success, account strategy, or consulting—preferably within commercial real estate, workplace experience, or hospitality services across multiple locations or properties
Strong understanding of customer lifecycle management, retention models, and client health monitoring frameworks
Executive presence with excellent communication and presentation skills
experience leading client business reviews with C-suite audiences
Strategic thinker with a strong analytical foundation
ability to interpret data, drive actionable insights, and guide the client based on project goals
Experience influencing product and operational teams through the voice of the customer
Proven ability to lead executive-level client relationships and deliver measurable outcomes across multiple sites or asset types
Deep knowledge of amenity strategy, tenant engagement, and operational excellence in CRE environments
Proven ability to manage high-visibility, client-facing projects with rigor: building project plans, facilitating cross-functional workstreams, and ensuring on-time, high-quality delivery aligned to strategic client objectives

Job Responsibility

Lead the end-to-end management of Advisory projects, ensuring deliverables are completed with excellence and alignment to client objectives
Build and manage project plans, timelines, and accountability structures across Playbook teams (design, placemaking, operations, marketing, technology)
Facilitate cross-departmental collaboration, ensuring inputs from multiple leaders are streamlined into cohesive, client-ready outcomes
Track risks, issues, and dependencies—proactively problem-solving to maintain project momentum
Serve as the day-to-day client lead during Advisory projects, building trust with ownership, asset managers, and property teams
Translate complex client needs into actionable project goals and communicate progress with clarity and confidence
Navigate client dynamics with professionalism, fostering long-term trust and positioning Playbook as a strategic partner
Act as a thought leader for clients on placemaking, hospitality trends, and tenant engagement best practices
Identify opportunities to extend Advisory engagements into management and operations partnerships
Collaborate with business development and operations leaders to structure proposals and secure long-term contracts

What we offer

FREE employee-only medical coverage under one of our plans
FREE short-term disability and FREE life insurance coverage
4% employer match with our 401(k)
earn equity

Fulltime

New

Senior Workplace Ambassador

In this role, you will be responsible for delivering exceptional client experien...

Location

United Kingdom , London

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Recognised knowledge in hospitality or workplace experience
Ability to collaborate with diverse teams – lead by example
respectful, cooperative, accountable
Ability to quickly adapt to new devices, technology, and applications.
Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)

Job Responsibility

Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback
Recognize opportunities in the workplace experience and create programming to reduce friction for client employees
Ensure Experience/Ambassador Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Lead, manage, equip and inspire a team of Ambassadors to consistently deliver high-touch customer service
Leadership responsibilities include but are not limited to functions such as managing, onboarding, timekeeping, delegating, scheduling, coaching, and teambuilding
Empowered to make operational adjustments as necessary, develops and documents standard operating procedures, and updates the playbook accordingly
Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy
Supports data collection, analysis, and reporting to ensure alignment with the client's goals and objectives
Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives
Carries culture card as a tangible representation of values, standards, and principles to ensure memorable experiences

Fulltime

Workplace Experience Strategy & Delivery Lead

JLL

Location:
United States , New York

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Workplace Experience Strategy & Delivery Lead

JLL

Location:United States , New York

Category:Consulting

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Workplace Experience Strategy & Delivery Lead

Workplace Lead

Campus Workplace Manager

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Director, Asset Strategy

Senior Workplace Ambassador

Location:
United States , New York

Category:
Consulting

Contract Type:
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Job Posted:
February 20, 2026