CrawlJobs Logo

Workplace Experience Strategy & Delivery Lead

jll.com Logo

JLL

Location Icon

Location:
United States , New York

Category Icon
Category:
Consulting

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

170000.00 - 200000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

This role is responsible for defining, enabling, and governing a hospitality-inspired workplace experience that is consistently delivered across the global portfolio. This role acts as a strategic integrator and delivery leader, partnering closely with Amenities Strategy, Workplace Experience Strategy, Workplace Data Strategy, Employee Sentiment and Workplace Strategy partners, and an Activations Lead to translate experience vision into clear standards, service models, and operating procedures.

Job Responsibility:

  • Workplace Experience Strategy & Hospitality Framework
  • Experience Standards, Tiering & Governance
  • Experience Delivery & Ambassador Enablement
  • Amenities & Vendor Experience Oversight
  • Employee Activations & Programming (in Partnership)
  • Measurement, Sentiment & Continuous Improvement
  • Stakeholder Engagement & Leadership
  • Global Portfolio Oversight

Requirements:

  • Bachelor’s degree in workplace strategy, hospitality management, design, business, organizational development, or related field
  • MBA or advanced degree preferred
  • 8+ years of experience in workplace experience, hospitality, service design, operations, or business execution
  • Experience translating strategy into service standards and operating models
  • Experience working in matrixed organizations
  • Experience leading hospitality-inspired workplace or service models preferred
  • Experience partnering with amenities, activations, data, and sentiment teams preferred
  • Background in corporate real estate, facilities, or corporate services preferred
  • Candidates must be authorized to work in the United States without sponsorship

Nice to have:

  • MBA or advanced degree preferred
  • Experience leading hospitality-inspired workplace or service models preferred
  • Experience partnering with amenities, activations, data, and sentiment teams preferred
  • Background in corporate real estate, facilities, or corporate services preferred
What we offer:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
JLL - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Workplace Experience Strategy & Delivery Lead

Workplace Manager

The Workplace Manager is responsible for leading day-to-day facilities managemen...
Location
Location
United States , Redwood City
Salary
Salary:
95900.00 - 131900.00 USD / Year
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Facilities Management, Business Administration, or related field, or equivalent combination of education and experience
  • 5+ years of experience in facilities management or workplace services
  • 3+ years of supervisory experience leading facility teams
  • Strong knowledge of building systems, maintenance practices, and workplace operations
  • Experience managing vendor relationships and service contracts
  • Proficiency in facilities management software and Microsoft Office suite
  • Excellent communication and interpersonal skills
  • Proven problem-solving abilities and attention to detail
  • Customer service mindset with a focus on enhancing employee experience
Job Responsibility
Job Responsibility
  • Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management
  • Lead and develop on-site teams including Facility Coordinators, Lobby Ambassadors, and technical staff
  • Serve as the primary point of contact for Client's local leadership team on all workplace and facilities matters
  • Implement site-specific workplace strategies aligned with Client's global standards and local requirements
  • Manage site budgets and financial performance, identifying opportunities for cost optimization
  • Ensure compliance with local building codes, health and safety regulations, and corporate policies
  • Coordinate workplace projects including small renovations, furniture reconfigurations, and space planning
  • Develop and maintain strong relationships with vendors and service providers
  • Oversee the resolution of workplace issues through effective service request management, ensuring timely response and consistent follow-through
  • Identify and implement process improvements to streamline workflows, reduce inefficiencies, enhance service delivery consistency, and improve the overall employee experience
What we offer
What we offer
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Fulltime
Read More
Arrow Right

Consulting Delivery Lead

The Consulting Delivery Lead will be responsible for overseeing Digital Workplac...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Act as the consulting lead for Digital Workplace engagements, owning delivery quality, client outcomes, and stakeholder management
  • Run discovery workshops with IT and business stakeholders to identify pain points, priorities, and transformation objectives
  • Develop executive-ready outputs: strategy decks, business cases, target operating models, and transformation roadmaps
  • Advise on workplace product/platform choices and operating models aligned to security, compliance, and employee experience outcomes
  • Lead end-to-end Digital Workplace maturity assessments covering people, process, technology, and service experience
  • Assess current state across endpoint engineering, collaboration, identity, service management integration, and DeX
  • Define target state, reference architecture, and multi-wave roadmap with dependencies, risks, and benefits
  • Establish XLA-aligned measurement frameworks and KPIs to track progress and value realization
  • Lead professional services engagements from initiation through closure: scope, plan, deliver, govern, and transition to operations
  • Manage delivery teams (consultants/engineers/architects) and ensure quality, risk, and timeline adherence
Job Responsibility
Job Responsibility
  • Act as the consulting lead for Digital Workplace engagements, owning delivery quality, client outcomes, and stakeholder management
  • Run discovery workshops with IT and business stakeholders to identify pain points, priorities, and transformation objectives
  • Develop executive-ready outputs: strategy decks, business cases, target operating models, and transformation roadmaps
  • Advise on workplace product/platform choices and operating models aligned to security, compliance, and employee experience outcomes
  • Lead end-to-end Digital Workplace maturity assessments covering people, process, technology, and service experience
  • Assess current state across endpoint engineering, collaboration, identity, service management integration, and DeX
  • Define target state, reference architecture, and multi-wave roadmap with dependencies, risks, and benefits
  • Establish XLA-aligned measurement frameworks and KPIs to track progress and value realization
  • Lead professional services engagements from initiation through closure: scope, plan, deliver, govern, and transition to operations
  • Manage delivery teams (consultants/engineers/architects) and ensure quality, risk, and timeline adherence
  • Fulltime
Read More
Arrow Right

Workplace Lead

The Workplace Lead role supports the delivery of a positive, consistent workplac...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in hospitality, facilities management, or a related field, or equivalent practical experience
  • 3–5 years’ experience in hospitality, workplace, or facilities environments
  • Experience supporting teams delivering customer or employee experience in a corporate setting
  • Strong service mindset with the ability to build positive relationships with stakeholders and service partners
  • Understanding of modern workplace principles and best practices
  • Comfortable working in a hands‑on, on‑site role with a strong focus on execution and follow‑through
Job Responsibility
Job Responsibility
  • Support the Experience Manager in delivering a high‑quality workplace experience aligned to the overall workplace strategy
  • Conduct regular floor walks and observations to identify emerging issues, service gaps, or behavioural drift, escalating or resolving issues using established processes and tools
  • Lead Workplace Coordinators, providing guidance on presence, communication, and service delivery standards
  • Manage the onboarding, training, and day‑to‑day support of Workplace Coordinator team members
  • Help ensure workplace services are intuitive, human‑centred, and proactive rather than reactive or transactional
  • Act as a key on‑site contact for workplace‑related queries, supporting relationships with Property, Technology, and Business teams
  • Support the day‑to‑day operation of workplace services including soft services, meeting rooms, lockers, amenities, and shared spaces, in collaboration with Facilities Management
  • Contribute to reporting and insights on workplace performance, trends, and opportunities for improvement
  • Support alignment across Workplace, Facilities, hospitality/café, technology, and security teams to reinforce positive workplace behaviours
  • Assist in the coordination of workplace events and activations, ensuring readiness, clear communication, and minimal disruption to staff
  • Fulltime
Read More
Arrow Right

Campus Workplace Manager

The Campus Workplace Manager is responsible for leading the team in forging a la...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A Bachelors in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level
  • Excellent time management and communication skills
  • Sales skills and ability to build productive business relationships
  • Ability to manage multiple projects independently
  • Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
  • One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset
  • MS Office proficiency
  • Hospitality management
  • Project management
  • Planning and organizing
Job Responsibility
Job Responsibility
  • Develop and execute comprehensive workplace experience strategies that align with WPP's creative culture and business objectives
  • Lead experience enhancement initiatives that boost employee engagement, productivity, and talent retention
  • Create flexible, adaptive work environments that support diverse work styles and creative processes
  • Implement data-driven experience improvements based on employee feedback and space utilization analytics
  • Champion workplace innovation through technology integration, space optimization, and service excellence
  • Collaborate with client’s leadership to translate business needs into exceptional workplace solutions
  • Manage & oversee campus services (Soft & Hard) as part of the scope delivered for 2 offices
  • Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure
  • Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response
  • Review operational SOP’s & propose / make changes as part of continuous improvement
  • Fulltime
Read More
Arrow Right

Workplace Change Management Lead

Workplace Change Management Lead, for workplace change management, and business ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of change management business execution, implementation, or strategic planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bachelor's degree required
  • MBA, advanced degree, or relevant certifications preferred
  • Experience with workplace strategy, design and planning
  • Change management programs e.g. ADKAR are advantageous
  • Proven track record of influencing and managing relationships at the senior executive level
  • Experience with program implementation and project management for large-scale, multi-phased workplace change initiatives
  • Strong collaboration skills and ability to manage complex, cross-functional, stakeholder alignment (real estate, IT, corporate comms, Brand, etc..) and issue resolution using executive influence skills
  • Entrepreneurial mindset with excellent time management and prioritization abilities
  • Outstanding presentation (concise, informative, timely), facilitation, and communication skills (both written and verbal)
Job Responsibility
Job Responsibility
  • Develop and execute global workplace change management strategies and plans, including assessments to measure stakeholder, organization, and user change readiness and adoption metrics and goals
  • Oversee major change management program implementation in key locations, including support of project and move communications, for new and existing workplace transformation initiatives
  • Collaborate with partner organizations (tech, AV) to deliver cohesive communications and delivery before, during, and after the change
  • Facilitate business unit engagement and coordination, serving as a coach for senior leaders in helping them fulfill the role of change leader
  • Implement feedback-to-action loops for greater transparency across the corporate property organization
  • Provide ongoing neighborhood health change management support
  • Drive curation of digital content for workplace success initiatives
  • Monitor implementation timelines and activities, escalating risk and resistance and preparing risk mitigation tactics
  • Fulltime
Read More
Arrow Right

Global Real Estate & Workplace Lead

We are seeking a Global Real Estate & Workplace Lead to define and execute Whatn...
Location
Location
United States , New York, NY; Los Angeles, CA; San Francisco, CA; Seattle, WA
Salary
Salary:
200000.00 - 260000.00 USD / Year
whatnot.com Logo
Whatnot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of experience in corporate real estate, facilities, or workplace strategy at high-growth tech companies
  • Deep expertise in lease negotiations, real estate transactions, and portfolio management across multiple geographies and lease structures
  • Proven track record leading complex construction and design projects — including buildouts, renovations, and new office launches — from concept through occupancy
  • Strong financial and analytical skills to develop business cases, manage P&L accountability, and build long-range real estate and facilities models
  • Experience building and scaling teams, including hiring, developing, and managing real estate, project management, and facilities professionals globally
  • Strategic mindset with strong operational execution — comfortable setting long-term vision while driving day-to-day project delivery and vendor management
  • Exceptional stakeholder management and communication skills, with ability to influence senior executives and translate business needs into real estate strategy
  • Experience managing real estate operations during rapid growth, including international expansion and multi-site management
Job Responsibility
Job Responsibility
  • Own Whatnot's global real estate strategy, including footprint planning, location selection, and lease vs. build decision frameworks that align with business growth, talent strategy, and financial objectives
  • Lead all real estate transactions — lease negotiations, renewals, expansions, and exits across existing and new markets including U.S., Europe, and APAC hubs
  • Direct design, construction, and buildout for new offices and expansions, ensuring projects are delivered on time, on budget, and aligned with Whatnot's brand, culture, and operational needs
  • Establish and implement global workplace standards, including design principles, space utilization frameworks, and "kit of parts" to ensure consistency, scalability, and operational efficiency across all locations
  • Build and manage vendor ecosystems for architecture, construction, FF&E, property management, facilities services, and workplace operations, driving cost efficiency and quality standards globally
  • Oversee facilities operations at scale — maintenance, compliance, vendor management, space planning, and day-to-day workplace experience across all global offices
  • Partner with Finance to develop and manage real estate and facilities budgets, including long-range forecasting, capital expenditure planning, and scenario modeling for growth and contraction scenarios
  • Collaborate with Security, IT, Legal, and People teams to integrate technical infrastructure, workplace policies, and compliance requirements into all real estate and buildout projects
  • Lead, hire, and develop a global real estate and workplace team, including project managers, facilities leads, and workplace coordinators across geographies
  • Create executive-level reporting on real estate portfolio performance, project status, budget adherence, and strategic recommendations for leadership and Board audiences
What we offer
What we offer
  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement
  • Fulltime
Read More
Arrow Right

Senior Workplace Experience Manager

As the Senior Workplace Experience Manager for Everlaw’s Oakland headquarters, y...
Location
Location
United States , Oakland
Salary
Salary:
142000.00 - 165000.00 USD / Year
everlaw.com Logo
Everlaw
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience in workplace operations, facilities management, or corporate hospitality, preferably within a high-growth tech environment
  • Experience managing vendor relationships and negotiating contracts to ensure high-quality service delivery
  • Proven track record of event planning and deep passion for executing creative, inclusive events that build community and foster a sense of belonging
  • Exceptional communicator who can build strong relationships with stakeholders at all levels of the organization
  • Proactive problem-solver with a 'no task is too small' mentality and the ability to manage multiple competing priorities simultaneously
  • Detail-oriented and organized, with experience managing budgets and operational workflows
  • Authorized to work in the United States without restrictions
Job Responsibility
Job Responsibility
  • Manage the day-to-day operations of our Oakland headquarters to ensure a high-quality, inclusive, and productive environment for all employees and visitors
  • Partner with our Facilities team on office design and operations to deliver a seamless, inclusive workplace experience that reflects employee needs, including thoughtful workspace layout, meeting spaces, and accessible, welcoming environments that address employee inclusion needs
  • Partner with our Food & Beverage team to understand employee needs and preferences, shaping inclusive food programs and creative, culture-building initiatives that enhance engagement and the overall workplace experience
  • Lead the planning and execution of internal org-wide Workplace events that foster inclusion and engagement, working in partnership with the satellite offices and the Facilities and Culinary teams
  • Manage the workplace budget for the Oakland office, tracking expenses and identifying opportunities for operational improvements or cost savings
  • Identify employee needs and serve as the voice of the employee by using qualitative and quantitative feedback to define, evolve, and execute our Workplace Experience strategy, including survey analysis and documenting and escalating feedback across stakeholders
What we offer
What we offer
  • Medical, dental, wellness program
  • Paid parental leave
  • Professional development
  • Fully stocked kitchen
  • Equity program
  • 401(k) retirement plan with company matching
  • Health, dental, and vision
  • Flexible Spending Accounts for health and dependent care expenses
  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave
  • Seventeen paid vacation days plus 11 federal holidays
  • Fulltime
Read More
Arrow Right

Regional Occupancy Planning Manager

Lead transformational occupancy excellence as a Regional Occupancy Planning Mana...
Location
Location
United States , New York, NY
Salary
Salary:
152000.00 - 164000.00 USD / Year
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business, Real Estate, Architecture, Interior Design, or related field with 10+ years of experience in occupancy planning, workplace strategy, or corporate real estate including at least 5 years in management role
  • Strong leadership and team development skills with experience managing high-performing teams, fostering innovation, and driving continuous improvement in collaborative environments
  • Advanced understanding of workplace strategy and design principles particularly in hybrid work environments with proven ability to develop complex occupancy solutions and sophisticated forecasting models
  • Excellent presentation skills with ability to communicate complex ideas effectively to technical and non-technical audiences while demonstrating strong executive presence and credibility with senior leadership
  • Advanced proficiency in CAFM/IWMS systems, AutoCAD, Microsoft Office, Google Workspace, and data analysis tools with capability to translate complex data into actionable insights
  • Excellent analytical, project management, and communication skills with proven ability to oversee multiple projects ensuring timely delivery while adapting to frequent changes and shifting priorities
  • Commitment to providing exceptional client service with experience in change management, executive engagement, and building strong stakeholder relationships across organizational levels
Job Responsibility
Job Responsibility
  • Lead and mentor team of Senior Occupancy Planners and Occupancy Planners fostering culture of innovation, continuous improvement, and growth mindset while providing strategic direction and professional development opportunities
  • Collaborate with Workplace Experience Director, Regional Occupancy Planning leads, and client stakeholders developing and implementing innovative strategies while overseeing multiple projects ensuring timely delivery and organizational alignment
  • Lead development of complex occupancy solutions including large-scale restacks, consolidations, and expansion projects while overseeing creation of sophisticated occupancy models and forecasts integrating business requirements and projected demand
  • Develop comprehensive reporting frameworks providing actionable insights to leadership and client stakeholders, analyze occupancy data producing regional forecasts, and oversee data integrity across multiple systems
  • Serve as primary regional client contact addressing immediate space needs while proactively identifying future requirements and demonstrating strong executive presence in senior leadership engagements
  • Apply advanced expertise in workplace design principles including agile methodologies and flexible workplace concepts while encouraging innovation within teams and facilitating cross-regional collaboration
  • Demonstrate strong presentation skills engaging with senior leadership and high-level clients while translating complex data into actionable insights and recommendations supporting strategic decision-making
What we offer
What we offer
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Fulltime
Read More
Arrow Right