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JLL Logo JLL · Consulting

Workplace Experience Strategy & Delivery Lead

United States, New York 170000.00 - 200000.00 USD / Year · Job Posted February 20, 2026
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Job Description

This role is responsible for defining, enabling, and governing a hospitality-inspired workplace experience that is consistently delivered across the global portfolio. This role acts as a strategic integrator and delivery leader, partnering closely with Amenities Strategy, Workplace Experience Strategy, Workplace Data Strategy, Employee Sentiment and Workplace Strategy partners, and an Activations Lead to translate experience vision into clear standards, service models, and operating procedures.

Job Responsibility

  • Workplace Experience Strategy & Hospitality Framework
  • Experience Standards, Tiering & Governance
  • Experience Delivery & Ambassador Enablement
  • Amenities & Vendor Experience Oversight
  • Employee Activations & Programming (in Partnership)
  • Measurement, Sentiment & Continuous Improvement
  • Stakeholder Engagement & Leadership
  • Global Portfolio Oversight

Requirements

  • Bachelor’s degree in workplace strategy, hospitality management, design, business, organizational development, or related field
  • MBA or advanced degree preferred
  • 8+ years of experience in workplace experience, hospitality, service design, operations, or business execution
  • Experience translating strategy into service standards and operating models
  • Experience working in matrixed organizations
  • Experience leading hospitality-inspired workplace or service models preferred
  • Experience partnering with amenities, activations, data, and sentiment teams preferred
  • Background in corporate real estate, facilities, or corporate services preferred
  • Candidates must be authorized to work in the United States without sponsorship

Nice to have

  • MBA or advanced degree preferred
  • Experience leading hospitality-inspired workplace or service models preferred
  • Experience partnering with amenities, activations, data, and sentiment teams preferred
  • Background in corporate real estate, facilities, or corporate services preferred

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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