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We are looking for a passionate and proactive Workplace Experience Specialist to join our team, primarily supporting our growing office in Chicago with around 100 employees. In this role, you will be instrumental in ensuring the smooth operation and maintenance of our workplace, while also providing support that extends far beyond day-to-day facility maintenance. Your mission is to deliver a 7-star employee experience across all our workplace environments. Reporting to the Workplace Experience Manager, you will also have the opportunity to support our Miami hub, with 14 employees, as well as other hubs in our portfolio. This role requires openness to occasional travel. This is more than just an operational role. We are looking for someone who brings a critical and analytical mindset, a passion for continuous improvement and the energy to make things better every day. You are organized, structured and able to effectively prioritize tasks and solve problems with a positive, can-do attitude.
Job Responsibility:
Own the daily workplace environment and ensure that it consistently delivers a 7-star experience to all employees
Ensure the office operates smoothly, safely and to the highest standards by proactively identifying and addressing issues before they impact the employee experience
Perform regular walkthroughs to assess workspace conditions, flag improvement opportunities, and ensure the office looks and feels its best
Coordinate and manage office resources, including supplies, equipment, and furniture, ensuring everything is well-stocked and functioning
Monitor and oversee contracted services, whether arranged through the landlord or directly by Perk (e.g., food & beverage, maintenance, cleaning, security, gardening, waste management), to ensure optimal costs, service quality, and response times
Collaborate with Experience, TechOps, Health & Safety teams to maintain a safe, clean and comfortable workplace environment
Reinforce and amplify safety protocols and emergency procedures within the workplace
Act as a key point of contact for internal stakeholders and external vendors, ensuring expectations are managed and met with professionalism
Support and help coordinate workplace-related projects and internal events, working closely with internal teams to manage logistics and execution
Liaise with external suppliers and service providers to ensure timely and quality delivery of services
Assist with front desk tasks, including managing incoming and outgoing mail, packages, deliveries and visitors
Handle daily administrative tasks including invoice processing, purchase order tracking, expense monitoring and office-related budget control
Monitor and manage communications through Slack, email, and Zendesk tickets
categorize, prioritize, escalate and ensure timely resolution of requests
Create and send out relevant internal communications and announcements related to the workplace
Obtain and compare quotes for purchases, negotiate favorable terms and track procurement of goods and services
Maintain a critical and analytical eye on all workplace operations, always looking for ways to improve processes, enhance efficiency and elevate the employee experience
Manage and prioritize multiple tasks with structure, clarity and a positive hands-on approach even in a fast-paced environment
Support additional hubs in the portfolio when needed and be available to travel occasionally
Requirements:
A genuine passion for creating exceptional workplace experiences
A continuous improvement mindset with strong attention to detail
Highly organized and capable of managing multiple priorities simultaneously
A natural problem-solver who stays calm under pressure and takes initiative
Strong interpersonal and communication skills – a true team player and stakeholder partner
A positive, can-do attitude with a proactive approach
A hands-on person capable of carrying projects within its scope autonomously from inception to completion
What we offer:
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
Plan for your future with our 401(k) plan with company matching contributions
Care for your furry friends through partner discounts on pet insurance
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support