Workplace Experience Site Lead Job at Atlassian (Melbourne)

Workplace Operations & Experience Manager

We are elevating the standard of workplace experience across our portfolio, plac...

Location

Ireland , Dublin

Salary:

65000.00 EUR / Year

14forty

Expiration Date

Until further notice

Requirements

At least 5 years’ experience managing operations in a multi-let corporate or commercial property
A background in hospitality or customer experience, with a commitment to delivering professional, high-quality service
Confident communication skills and fluency in English
Strong organisational capability and the ability to manage multiple priorities
Proficiency with MS Office and a willingness to learn new building or FM systems

Job Responsibility

Create a warm, hospitality-inspired atmosphere, working closely with front-of-house teams to deliver an exceptional welcome for everyone entering the building
Lead all aspects of building operations including maintenance, inspections, compliance checks, and issue resolution
Build positive relationships with occupiers, proactively managing enquiries, gathering feedback, and identifying opportunities to enhance their workplace experience
Track and review building performance metrics, including energy use, sustainability initiatives, and opportunities for technological enhancements
Coordinate contractor activity on site, ensuring all works meet safety, quality, and regulatory standards
Support and improve reception and visitor management processes to maintain a polished, professional environment
Maintain an awareness of occupancy levels, lease arrangements, and service needs, ensuring operational activities remain aligned with budget and long-term asset objectives

What we offer

Competitive salary and comprehensive benefits package
An inclusive, supportive team culture
The opportunity to help define the future of service-led building management

Fulltime

Regional Colleague Experience Lead - Americas

Lead the development and implementation of Workplace Experience Program initiati...

Location

United States , Houston

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Degree or diploma in appropriate discipline
Relevant experience in workplace, corporate real estate, hospitality, events, or service industry
Track record of co-creating innovative solutions that deliver measurable outcomes
Knowledge of processes including visitor management, meeting room support, employee engagement, internal communications, and facility management
Understanding of workplace analytics to make data-driven decisions
Awareness of generic office design and ways of working principles
Exceptional stakeholder management with ability to build trust-based relationships at all levels
Experience working across multiple countries with familiarity of diverse cultures in Americas region
Demonstrated ability to effectively communicate and engage with stakeholders including team members, colleagues, and external clients
Willingness and ability to travel as required

Job Responsibility

Serve as strategic advisor and relationship champion within vested partnership model ensuring mutual success and continuous value creation
Identify and develop strategic goals, priorities, and desired outcomes aligned with global vision
Collaborate closely with Global Workplace Experience team to ensure global consistency across all initiatives
Champion and promote Workplace Experience initiatives to business leadership while identifying key areas of support for business units
Foster strong relationships with clients, key stakeholders, and customers by facilitating regular customer forums for 360-degree feedback
Work closely with Regional Director to establish robust governance framework including annual, quarterly, and monthly governance meetings
Plan, manage, and implement site-specific Workplace Experience Program initiatives aligned with global vision and adapted to regional needs
Drive continuous improvement through shared data analytics and transparent benchmarking for enhanced performance
Identify opportunities for service enhancement while assisting clients in making informed decisions regarding cost and value add
Report on progress, share innovation and best practices, and celebrate successes across regional implementations

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Workplace Manager

The Workplace Manager is responsible for leading day-to-day facilities managemen...

Location

United States , Redwood City

Salary:

95900.00 - 131900.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree in Facilities Management, Business Administration, or related field, or equivalent combination of education and experience
5+ years of experience in facilities management or workplace services
3+ years of supervisory experience leading facility teams
Strong knowledge of building systems, maintenance practices, and workplace operations
Experience managing vendor relationships and service contracts
Proficiency in facilities management software and Microsoft Office suite
Excellent communication and interpersonal skills
Proven problem-solving abilities and attention to detail
Customer service mindset with a focus on enhancing employee experience

Job Responsibility

Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management
Lead and develop on-site teams including Facility Coordinators, Lobby Ambassadors, and technical staff
Serve as the primary point of contact for Client's local leadership team on all workplace and facilities matters
Implement site-specific workplace strategies aligned with Client's global standards and local requirements
Manage site budgets and financial performance, identifying opportunities for cost optimization
Ensure compliance with local building codes, health and safety regulations, and corporate policies
Coordinate workplace projects including small renovations, furniture reconfigurations, and space planning
Develop and maintain strong relationships with vendors and service providers
Oversee the resolution of workplace issues through effective service request management, ensuring timely response and consistent follow-through
Identify and implement process improvements to streamline workflows, reduce inefficiencies, enhance service delivery consistency, and improve the overall employee experience

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Director, Workforce Housing & Data Center Workplace Operations

Crusoe is seeking a strategic and self-directed Director, Workforce Housing & Da...

Location

United States , Dallas; San Francisco; Denver

Salary:

182000.00 - 228000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

8–12+ years of experience in workplace operations, real estate, workforce housing, facilities, or operations roles within high-growth, industrial, or distributed environments
Demonstrated experience leading and developing site-based or distributed teams, ideally across multiple locations
Demonstrated ability to lead complex, cross-functional initiatives involving multiple stakeholders and competing priorities
Experience developing and managing housing, facilities, or site-based programs that require balancing cost, speed, safety, and employee experience
Experience working in or supporting a data center environment is a plus
Strong judgment and comfort operating in ambiguity, with the ability to build structure where none exists
Clear and confident communicator, able to align operational teams, external partners, and senior leadership
Willingness to travel regularly to data center sites
Bachelor’s degree in a related field preferred

Job Responsibility

Lead the development and execution of workforce housing strategy and workplace operations across both remote and non-remote data center sites
Design short- and long-term housing solutions where needed
Define what sustainable communities look like in remote environments
Ensure a consistent, safe, and high-quality workplace experience across all data center locations
Own the end-to-end strategy and execution of workforce housing and data center workplace programs
Partner with the Global Director of Workplace to define and execute Crusoe’s workforce housing strategy
Lead the planning, development, and rollout of workforce housing programs
Define clear principles for what “community” means in remote environments
Own the Workplace operating model for all data center sites
Manage and develop a team of Workplace Site Managers

What we offer

Restricted Stock Units
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Workplace Experience Specialist

We are seeking a dynamic Workplace Experience professional to oversee the daily ...

Location

United States , San Francisco

Salary:

60500.00 - 74700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

3-4 years of experience in Workplace role
Experience in change management, administration and vendor management
Experience working with building management
Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
Experience with office moves and build-outs
Experience working in offices and workplace experience for a hybrid workforce, delivering creative solutions to engage a distributed workforce
Data-driven with a mindset of continual improvement
Demonstrated success in building strong relationships cross-functionally
A strong communicator
Passion for best-in-class workplace experience and customer service

Job Responsibility

Oversee workplace site operations, managing various programs (e.g., food, snacks, mail, and packages) to deliver a seamless day-to-day employee experience
Serve as the primary point of contact for local receptionist
Maintain a welcoming and well-organized reception area
Deliver exceptional customer service to all who enter the San Francisco office
Monitor and respond to workplace service tickets
Oversee desk management, collaborating with the Workplace Experience team to support hybrid working arrangements
Lead the new hire onboarding experience locally
Collaborate on the development and implementation of workplace initiatives, policies, processes, and tools
Build and maintain strong relationships with key business partners
Engage proactively with leadership and employees, leveraging data to understand and support the evolving needs of the San Francisco team

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Workplace Experience Lead

As the Experience Lead, you will be responsible for creating, implementing, and ...

Location

Philippines , Paranaque

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Background in workplace experience, hospitality, operations management in a corporate environment is preferred
Proven experience leading multidisciplinary teams in a high-performance environment
Exceptional stakeholder engagement and vendor management skills
Passion for coaching and developing team members
Superior problem-solving skills and decisive decision-making under pressure
Bachelor's degree in hospitality, facilities management or a related field would be desirable

Job Responsibility

Own and evolve the workplace experience strategy and vision, implement programs and intitiatves to meet and exceed clients' expectations
Extend oversight and best practice to the other national sites
Lead and develop the experience team through feedback, recognition, and regular coaching
Host daily team huddles to align priorities and energise employees
Manage vendor alignment and relationships, embedding hospitality-focused standards across cleaning, catering, security and AV support
Conduct daily walkthroughs of key zones (lobby, visitor centre, work floors) to assess readiness and connect with employees
Resolve high-impact issues with empathy and precision

Fulltime

Workplace Lead

The Workplace Lead role supports the delivery of a positive, consistent workplac...

Location

Australia , Sydney

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience in hospitality, facilities management, or a related field, or equivalent practical experience
3–5 years’ experience in hospitality, workplace, or facilities environments
Experience supporting teams delivering customer or employee experience in a corporate setting
Strong service mindset with the ability to build positive relationships with stakeholders and service partners
Understanding of modern workplace principles and best practices
Comfortable working in a hands‑on, on‑site role with a strong focus on execution and follow‑through

Job Responsibility

Support the Experience Manager in delivering a high‑quality workplace experience aligned to the overall workplace strategy
Conduct regular floor walks and observations to identify emerging issues, service gaps, or behavioural drift, escalating or resolving issues using established processes and tools
Lead Workplace Coordinators, providing guidance on presence, communication, and service delivery standards
Manage the onboarding, training, and day‑to‑day support of Workplace Coordinator team members
Help ensure workplace services are intuitive, human‑centred, and proactive rather than reactive or transactional
Act as a key on‑site contact for workplace‑related queries, supporting relationships with Property, Technology, and Business teams
Support the day‑to‑day operation of workplace services including soft services, meeting rooms, lockers, amenities, and shared spaces, in collaboration with Facilities Management
Contribute to reporting and insights on workplace performance, trends, and opportunities for improvement
Support alignment across Workplace, Facilities, hospitality/café, technology, and security teams to reinforce positive workplace behaviours
Assist in the coordination of workplace events and activations, ensuring readiness, clear communication, and minimal disruption to staff

Fulltime

Assistant Workplace Manager

The Assistant Workplace Manager is a collaborative supporter and member of the O...

Location

United States , Chicago

Salary:

60000.00 - 90000.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Minimum of two years of facility management industry experience required
Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools
Must have basic computer and mobile (Smartphone) skills for CMMS (Corrigo a plus), email, MS Office, TEAMS, Safety training, Sourcing, etc.
Strong organizational and management skills with customer service excellence mindset
Must be motivated and able to work without direct constant supervision
Excellent customer, computer, verbal, and written communication skills
Demonstrated ability to create positive experiences and build relationships with diverse stakeholders
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
Basic knowledge of building systems and technical skills (mechanical and electrical systems)
Must have strong Teamwork, Ethics, and Excellence (JLL core behaviors)

Job Responsibility

Work with Workplace Manager to oversee delivery of maintenance and repair services while ensuring minimal disruption to workplace experience
Ensure client satisfaction with delivery of Facility Management and Workplace Experience services and provide lead role in monitoring and increasing customer satisfaction
Create and issue all JLL vendor and contractor related purchase orders, including hospitality service providers
Assist in management of operating budget, including allocations for employee experience and amenity programs
Review and prioritize requests for work, considering impact on employee productivity and satisfaction
Determine activities required for completion of work orders and create WOs with focus on service excellence
Oversee daily work order review and follow up to ensure impeccable performance and superior customer experience
Coordinate maintenance schedules around employee events, meetings, and high-traffic periods to minimize workplace disruption
Assist Workplace Manager in meeting or exceeding Site KPIs with special attention to hospitality and experience metrics
Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Workplace Experience Site Lead

Atlassian

Location:
Australia , Melbourne

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 19, 2025

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