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As an ambassador your primary goal is to positively impact the care and comfort of our client’s people, partners and guests. You will engage with them and build strong working relationships. You will learn to understand their wants and needs in order they feel valued, looked after and are able to work in an inclusive and productive environment. The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.
Job Responsibility:
Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards
Execute the badging process for employees, visitors, and third-party providers
Implement and monitor standards of service to meet and exceed expectations
Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident
Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to the Client’s operations occur
Perform ad hoc assignments and administrative support for seamless and timely delivery of services
Requirements:
Minimum 2-3 years of previous customer service, receptionist or hospitality-related experience
Flexibility and positive attitude in managing shifting daily priorities
Fluency in English required
Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
Working knowledge of a range of information technology tools and platforms
Working knowledge of software applications
Ability to perform minimal physical activity such as carrying small packages