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Workplace Experience Manager

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Atlassian

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Location:
Australia , Sydney

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As the ideal Site lead, your first priority is to own an exceptional hospitality-led, event-driven, continuously improving office experience every day that connects us to each other and helps us get things done. You excel as a communicator and influencer, boasting a proven track record of driving change that prioritizes the customer experience. You drive continuous improvement using data and customer sentiment. You are confident engaging with the customer and enjoy representing the broader workplace team.

Job Responsibility:

  • Continuous Improvement: Develop proposals and lead projects to deliver customer promises and business priorities
  • In-Office Experience: Act as a point of escalation for any issues in your office
  • Act as Budget Custodian: Manage budgets for food & drink, kudos, and staff wellness programs
  • Drive Office Value: Create action plans to meet business targets for cost, occupancy, and connection
  • Accelerate Atlassian Onboarding: Deliver New Hire onboarding in your geography
  • Improve Customer Journeys: Walk in the shoes of your customers to anticipate future needs and propose improvements
  • Food & Drinks Service: Partner with our catering vendor to ensure a quality daily dining program for Atlassians and visitors

Requirements:

  • 10+ years of relevant professional experience in program and portfolio management
  • Experience building strategy based on vision and goals, turning a strategy into executable plans, and driving high visibility and complex projects
  • An analytic rigor, drive to support decisions with data, and the ability to make data digestible to varied audiences (big data, financial models, etc.)
  • Experience in diagnosing pain points for teams, moving their Workplace Experience to good, and going the extra mile to ensure they are great

Nice to have:

A well-developed network of contacts in the employee experience and customer service industries

What we offer:
  • health and wellbeing resources
  • paid volunteer days

Additional Information:

Job Posted:
May 01, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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