Workplace Experience Manager, Atlassian

Workplace Experience Manager

Atlassian

Location:
Australia, Sydney

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As the ideal Site lead, your first priority is to own an exceptional hospitality-led, event-driven, continuously improving office experience every day that connects us to each other and helps us get things done. You excel as a communicator and influencer, boasting a proven track record of driving change that prioritizes the customer experience. You drive continuous improvement using data and customer sentiment. You are confident engaging with the customer and enjoy representing the broader workplace team.

Job Responsibility:

Continuous Improvement: Develop proposals and lead projects to deliver customer promises and business priorities
In-Office Experience: Act as a point of escalation for any issues in your office
Act as Budget Custodian: Manage budgets for food & drink, kudos, and staff wellness programs
Drive Office Value: Create action plans to meet business targets for cost, occupancy, and connection
Accelerate Atlassian Onboarding: Deliver New Hire onboarding in your geography
Improve Customer Journeys: Walk in the shoes of your customers to anticipate future needs and propose improvements
Food & Drinks Service: Partner with our catering vendor to ensure a quality daily dining program for Atlassians and visitors

Requirements:

10+ years of relevant professional experience in program and portfolio management
Experience building strategy based on vision and goals, turning a strategy into executable plans, and driving high visibility and complex projects
An analytic rigor, drive to support decisions with data, and the ability to make data digestible to varied audiences (big data, financial models, etc.)
Experience in diagnosing pain points for teams, moving their Workplace Experience to good, and going the extra mile to ensure they are great

Nice to have:

A well-developed network of contacts in the employee experience and customer service industries

What we offer:

health and wellbeing resources
paid volunteer days

Additional Information:

Job Posted:
May 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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