Workplace Experience Manager Jobs

ELEMIS

Location:
United Kingdom, London

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As our Workplace Experience Manager, you will be the custodian of the colleague and guest experience at our London Head Office, based in Baker Street. You will ensure every touchpoint reflects the luxury, care and innovation of our brand; from the way visitors are welcomed, to the ambience of our spaces, to the seamless running of day-to-day operations. You will deliver a flagship workplace experience that feels like an extension of our premium boutiques and spa heritage, while also ensuring our office is safe, efficient, sustainable, and inspiring for our teams.

Job Responsibility:

Curate the guest journey from arrival to departure, ensuring every interaction reflects ELEMIS’ luxury standards
Ensure the ambience of all guest-facing areas (lighting, scent, music, displays) conveys our premium brand identity
Train and coach the Front of House team in hospitality excellence
Monitor service standards and gather feedback from colleagues and visitors to continuously raise the experience
Personally host VIPs and senior stakeholders
Lead and inspire the Front of House team to deliver world-class service and seamless office operations
Conduct regular 1:1s, contribution discussions, and provide clear development plans
Ensure daily reception coverage with no service gaps
Monitor phone/email response standards
Maintain a tidy, well-stocked, and well-functioning office space
Oversee suppliers and contractors (cleaning, maintenance, catering, security)
Manage office consumables, budget tracking, and supplier invoicing
Oversee meeting rooms, communal areas, and washrooms
Coordinate maintenance schedules, compliance visits, and record-keeping
Support smooth running of internal facilities including mail, couriers, and the colleague shop
Act as the Health & Safety representative for the London office
Deliver H&S inductions for all new starters
Coordinate fire drills, evacuation procedures, and accident reporting
Keep all H&S documentation accurate and accessible
Champion sustainability, embedding ELEMIS’ Climate, Biodiversity & People pillars into daily operations
Ensure recycling, waste, and procurement practices are environmentally responsible
Monitor energy and water usage
Engage colleagues in sustainability practices

Requirements:

Proven track record in office, workplace, or hospitality management within a premium environment
Naturally warm and polished, with the presence to host VIPs and senior stakeholders
Proactive, solutions-focused, and always one step ahead in anticipating needs
Strong organisational and leadership skills with the ability to motivate through influence
Outstanding attention to detail
Passionate about creating an inclusive, welcoming, and sustainable workplace
Calm under pressure, adaptable, and service-driven
Tech confident, with working knowledge of Microsoft Office and workplace systems

What we offer:

Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Healthcare Cash Plan (with Dental)
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Workplace Experience Manager