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Responsible for leading the delivery of all Non-Technical FM services and integration of capital projects delivery at Procter and Gamble at the Newcastle Innovation Center campus, for which you are accountable. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved.
Job Responsibility:
People Management – develop and sustain a high quality well motivated team
Client Management – ensure that on site Clients expectations are met
Contracts Management – ensure that all contracts are professionally delivered
Finance Management – ensure that the site’s financial operations are meeting targets and control requirements
Health and Safety Management – ensuring the provision of a safe working environment
Human Experience/ Hospitality management – implementing Industry Best Practice operations and own initiatives
Provide leadership for site FM team
Mentor & enable training & development of team members
Identify and fill staffing needs
Nurture an environment conducive to good teamwork and co-operation among colleagues
Strive to “delight” the Client in all aspects of service delivery
Interact on a regular basis with the appropriate P&G C&SS Manager and on-site client personnel to discuss ongoing service delivery and forward planning
Ensure that all contracts at the site are delivering the required service at the correct cost
Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies
Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Deliver Savings within or above the given targets
Ensure that the site meets all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations
Work together with other JLL business lines like transaction business, project management, IPS etc.
Networking with the clients GBS organization and the local P&G management
Support new business opportunities of JLL
Support bidding processes of the central JLL IFM team in London for new IFM clients
Requirements:
Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment
Proven track record of Human Experience improvement and engagement
Bachelor’s degree Facilities Manager or equivalent, or similar experience
Command Skills – for coordinating all additional efforts
Customer Focus – for best Workplace Experience for users
Negotiating skills – for negotiating with business and suppliers for the best solution
Priority Setting – Set right priority also in cooperation with your manager
Problem Solving
Drive for Results
Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs
Patience
Stress resistant
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