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Workplace Experience Leader

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JLL

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Location:
United Kingdom , Tyne and Wear

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for leading the delivery of all Non-Technical FM services and integration of capital projects delivery at Procter and Gamble at the Newcastle Innovation Center campus, for which you are accountable. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved.

Job Responsibility:

  • People Management – develop and sustain a high quality well motivated team
  • Client Management – ensure that on site Clients expectations are met
  • Contracts Management – ensure that all contracts are professionally delivered
  • Finance Management – ensure that the site’s financial operations are meeting targets and control requirements
  • Health and Safety Management – ensuring the provision of a safe working environment
  • Human Experience/ Hospitality management – implementing Industry Best Practice operations and own initiatives
  • Provide leadership for site FM team
  • Mentor & enable training & development of team members
  • Identify and fill staffing needs
  • Nurture an environment conducive to good teamwork and co-operation among colleagues
  • Strive to “delight” the Client in all aspects of service delivery
  • Interact on a regular basis with the appropriate P&G C&SS Manager and on-site client personnel to discuss ongoing service delivery and forward planning
  • Ensure that all contracts at the site are delivering the required service at the correct cost
  • Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies
  • Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Deliver Savings within or above the given targets
  • Ensure that the site meets all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations
  • Work together with other JLL business lines like transaction business, project management, IPS etc.
  • Networking with the clients GBS organization and the local P&G management
  • Support new business opportunities of JLL
  • Support bidding processes of the central JLL IFM team in London for new IFM clients

Requirements:

  • Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment
  • Proven track record of Human Experience improvement and engagement
  • Bachelor’s degree Facilities Manager or equivalent, or similar experience
  • Command Skills – for coordinating all additional efforts
  • Customer Focus – for best Workplace Experience for users
  • Negotiating skills – for negotiating with business and suppliers for the best solution
  • Priority Setting – Set right priority also in cooperation with your manager
  • Problem Solving
  • Drive for Results
  • Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs
  • Patience
  • Stress resistant
  • Up to date on the latest developments in the FM industry
  • Helpful
  • Empathic
  • A desire to learn
  • Strong team player

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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