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As the Experience Lead, you will be responsible for creating, implementing, and evolving a world-class workplace experience strategy that inspires confidence, connection, and pride for all the client’s employees and guests. You will shape the culture and delivery of exceptional workplace experiences that align with the clients values and business objectives.
Job Responsibility:
Own and evolve the workplace experience strategy and vision, implement programs and intitiatves to meet and exceed clients' expectations
Extend oversight and best practice to the other national sites
Lead and develop the experience team through feedback, recognition, and regular coaching
Host daily team huddles to align priorities and energise employees
Manage vendor alignment and relationships, embedding hospitality-focused standards across cleaning, catering, security and AV support
Conduct daily walkthroughs of key zones (lobby, visitor centre, work floors) to assess readiness and connect with employees
Resolve high-impact issues with empathy and precision
Requirements:
Background in workplace experience, hospitality, operations management in a corporate environment is preferred
Proven experience leading multidisciplinary teams in a high-performance environment
Exceptional stakeholder engagement and vendor management skills
Passion for coaching and developing team members
Superior problem-solving skills and decisive decision-making under pressure
Bachelor's degree in hospitality, facilities management or a related field would be desirable