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Workplace Experience Lead

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JLL

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Location:
Philippines , Paranaque

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As the Experience Lead, you will be responsible for creating, implementing, and evolving a world-class workplace experience strategy that inspires confidence, connection, and pride for all the client’s employees and guests. You will shape the culture and delivery of exceptional workplace experiences that align with the clients values and business objectives.

Job Responsibility:

  • Own and evolve the workplace experience strategy and vision, implement programs and intitiatves to meet and exceed clients' expectations
  • Extend oversight and best practice to the other national sites
  • Lead and develop the experience team through feedback, recognition, and regular coaching
  • Host daily team huddles to align priorities and energise employees
  • Manage vendor alignment and relationships, embedding hospitality-focused standards across cleaning, catering, security and AV support
  • Conduct daily walkthroughs of key zones (lobby, visitor centre, work floors) to assess readiness and connect with employees
  • Resolve high-impact issues with empathy and precision

Requirements:

  • Background in workplace experience, hospitality, operations management in a corporate environment is preferred
  • Proven experience leading multidisciplinary teams in a high-performance environment
  • Exceptional stakeholder engagement and vendor management skills
  • Passion for coaching and developing team members
  • Superior problem-solving skills and decisive decision-making under pressure
  • Bachelor's degree in hospitality, facilities management or a related field would be desirable

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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