Workplace Experience Enabler

• Conduct floor walk daily and report defects
• Nudge and educate employee behaviour and share ideas to improve working environment
• Liaise and collaborate with Workplace Delivery and Technical team for issues resolution
• Ensure seamless consistent level of service is provided at every user touchpoint
• Communicate scheduled activities including Preventative Maintenance, Planned Cleaning to LOB’s
• Ensure that the meeting rooms/social spaces are in ‘ready-to-use’ condition and office equipment is in good working condition
• Responsible to consolidate and respond to all feedback responses and Work Orders
• Collect utilisation data for Social spaces
• Acts as basic “counsel” regarding space needs/options as per Workplace Standards
• Conduct building tours and engage with internal/external stakeholder highlighting workspace
• Brainstorm event ideas to drive the understanding of GRE workplace goals
• Support with monthly workspace events
• Ask the Monthly Poll question. Assess, evaluate, and summarise event for lessons learnt
• Publish Quarterly Community Newsletter to connect closely with our employees
• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Deliver an exceptional quality of service to the Client, and comply with all requirements of the Client to meet or exceed Key Performance Indicators
• Actively recover feedback from the end user
• Through the service level agreement (SLA), the team is guided with the proper metrics in closing occupants’ issues and concerns

• With 1year and above experience, preferably in Hospitality / Events Management / Sales and Marketing
• Able to adapt in a fast-paced working environment and versatile in meeting client’s changing needs and requirements
• Strong analytical, organization and administration skills
• Fluent in English and Proficiency with Microsoft Office
• Must be customer focused and proactive in establishing customer relationships
• Proven ability to function effectively as part of a team
• Ability to effectively communicate and interact with all levels of people
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters daily
• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions
• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

An added benefit would be a Bachelor’s degree in hotel and restaurant management, facilities management, building, business or other related field