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Workplace Experience Enabler

India, Bengaluru · Job Posted June 01, 2026
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Job Description

This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements 'works every time', while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs.

Job Responsibility

  • Ensure workplace services are delivered to an agreed consistent standard
  • Maintain safe working practices
  • Ensure day to day service delivery by Workplace team and vendor partners
  • Proactive checks to agreed schedule
  • Implement service tasks, procedures and policies
  • Review and spot-check suppliers/service providers performance
  • Resolve user's complaints and concerns
  • Prepare risk assessments
  • Assist with critical out-of-hours issues and emergency situations
  • Monitor and manage staff performance
  • Coordinate, manage and oversee vendors
  • Ensure service deliverables meet SLAs and KPIs
  • Continuous improvement implementation
  • Cost saving mind-set
  • Conduct data analysis report when necessary

Requirements

  • Excellent verbal and written communication skills
  • A minimum of 3 years in the facility management industry/hospitality industry

Nice to have

Bachelor’s degree in facilities management, building, business or other related field

What we offer

  • Total Rewards Program
  • competitive pay and benefits package

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