Workplace Experience Enabler

• Ensure workplace services are delivered to an agreed consistent standard
• Ensure day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs
• Ensure resets back to agreed format, including owning Clear Deck policy / Lost property process enactment
• Proactive checks to agreed schedule
• Implement service tasks, procedures and policies and measure performance
• Review and spot-check suppliers/service providers performance
• Understand the operational & technical requirements of the site
• Provide comprehensive workplace management for the office premises
• Implement and manage the change control process
• Resolve user's complaints and concerns with solutions and follow up
• Prepare risk assessments for self-delivery
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Report building incident following with set escalation channels
• Responsible for monitoring and managing staff performance
• Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
• Ensure service deliverables meet SLAs and KPIs
• Work with all related parties on timely delivery of all services
• Ensuring up to date information on Client’s Property Services SharePoint
• When necessary raise risks to Workplace Experience Site Lead
• Conduct data analysis report when necessary

• Excellent verbal and written communication skills
• A minimum of 3 years in the facility management industry/hospitality industry
• An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field
• Detail focused and proactive in nature
• Self-motivated
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

Total Rewards Program, competitive pay and benefits package