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The Workplace Experience Coordinator plays a critical role in the smooth and efficient operations of the Work Dynamics business line. This position is responsible for coordinating and overseeing a range of facility-related activities, including maintenance, hosting, high profile meetings, hospitality and vendor management. The Workplace Experience Coordinator ensures that workspaces are well-maintained, optimally utilized, and provide a productive environment for employees and clients.
Job Responsibility:
Ensuring the client and their customers receive a first class experience from the moment they enter the site
Hospitality is booked, set up and cleared away efficiently
Proactively take steps to enhance the experience in advance of customers visits
Coordinate with vendors and suppliers for routine maintenance and repairs
Perform regular inspections of facilities and report any issues or deficiencies
Respond to facility-related service requests in a timely manner
Monitor and schedule preventative maintenance activities
Develop and implement facilities maintenance schedules and procedures
Source and evaluate vendors and service providers
Negotiate contracts and service level agreements
Manage vendor relationships, ensuring quality and timeliness of services
Monitor vendor performance and address any issues or concerns
Process invoices and maintain financial records related to facility services
Assist with the planning and execution of facility-related projects
Coordinate with internal teams and external stakeholders to ensure project timelines and objectives are met
Track project progress and provide regular updates to management
Manage project budgets and expenses
Ensure compliance with relevant regulations and standards
Ensure compliance with health and safety regulations in the workplace
Conduct regular inspections to identify and address safety hazards
Develop and implement emergency response plans and procedures
Coordinate training programs for employees on safety and emergency procedures
Maintain accurate records of safety inspections and incidents
Requirements:
Proven experience in facilities coordination or related role
Sound knowledge of facility management principles and practices
Excellent organizational and multitasking abilities
Strong interpersonal and communication skills
Proficient in using facility management software and tools
Ability to work independently and as part of a team
Strong problem-solving and decision-making skills
Familiarity with health and safety regulations and best practices
What we offer:
Total Rewards Program, competitive pay and benefits package