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We are seeking a polished and detail oriented Workplace Experience Coordinator (Concierge) to support a high-end corporate environment in Chicago, IL. This role is ideal for candidates with a hospitality-driven mindset who thrive in fast-paced settings and enjoy delivering a white-glove, 5-star experience to clients and employees. This position will support both front desk/concierge operations and service center functions (mail/print support) as needed.
Job Responsibility:
Serve as the first point of contact, greeting guests and providing a high level of customer service
Answer and direct calls, manage front desk operations, and respond to inquiries
Support mail and print services, including sorting mail, handling deliveries, and assisting with printing/binding (as needed)
Assist with catering coordination, including receiving deliveries and setting up/breaking down food for meetings
Maintain clean and organized common areas, including light upkeep (e.g., coffee machines)
Communicate effectively with internal teams regarding requests, issues, and priorities
Provide on-call coverage, including potential same-day support
Requirements:
Previous experience in concierge, hospitality, front desk, or administrative roles
Experience in luxury hotel, corporate office, or customer-facing environments strongly preferred
Strong verbal and written communication skills detail oriented, and client-facing demeanor
Ability to multi-task and remain calm under pressure
Comfortable handling basic food & beverage setup
Experience with mail, print, or reprographics is a plus
Technical Skills Proficiency in Microsoft Office Suite (required)
Slack experience is a plus
Nice to have:
Slack experience is a plus
Experience with mail, print, or reprographics is a plus
What we offer:
medical, vision, dental, and life and disability insurance