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Workplace Experience Coordinator

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JLL

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Location:
United States , Waukesha

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

48880.00 - 53000.00 USD / Year ▼
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Job Description:

The Workplace Experience Coordinator is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service. This GE Healthcare-facing role combines passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Coordinator will increase engagement and partnership between JLL, service partners, and GE Healthcare to provide superior service delivery while implementing workplace experience programs.

Job Responsibility:

  • Serve as the primary point of contact for all GE Healthcare employee inquiries, issues, troubleshooting, and feedback related to workplace services
  • Execute Concierge services in accordance with SLAs, standard processes, and GE Healthcare Workplace Without Limits brand standards
  • Receive and respond to all requests within one day, including personal follow-up to ensure GE Healthcare satisfaction
  • Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors
  • Verify visitors access and support the visitor’s host by escorting them into the facility in a safe and proper manner
  • Adhere to Lobby Area Standards and maintain professional reception environment
  • Maintain Concierge site communication channels and respond to requests in timely manner
  • Ensures accuracy, consistency, and professionalism in all guest-facing materials including signage, digital screens, and pre-arrival communication
  • Support the communication lead with weekly and monthly concierge communications, including assisting with content research, sourcing and distribution for site newsletters, alerts, and service updates
  • Communicate campus updates to workplace stakeholders
  • Collaborate with the communication lead to maintain accurate welcome FAQs, site maps, and general site signage, ensuring a frictionless experience for employees and guests
  • Manage a site engagement calendar promoting a culture of inclusivity
  • Manage conference room bookings and resolve scheduling conflicts
  • Pre-meeting preparation and meeting room set-up coordination
  • Support the meeting hosts as needed by coordinating catering orders and delivery
  • Offer first-level support for AV and technology needs, both on-site and virtually
  • Assist with GE Healthcare campus events to ensure flawless delivery and community engagement
  • Ensure workspaces (offices, desks, conference rooms, mailroom, pantries) are properly stocked and maintained
  • Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management
  • Maintain the security processes and protocols for the GE Healthcare occupied spaces
  • Work with key account stakeholders to organize and operationalize engagement events
  • Facilitate Workplace Experience Programs including Journey Mapping
  • Engage in continuous improvement and innovation initiatives
  • Identify potential risks and escalate appropriately
  • Build connections and network throughout the hospitality industry to elevate guest experiences

Requirements:

  • Minimum 1-2 years of customer service or hospitality experience
  • Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
  • Genuine passion for creating experiences that exceed expectations
  • Flexibility and positive attitude in managing shifting daily priorities
  • Excellent communication skills with the ability to provide professional spoken and written interactions
  • Fluency in English required
  • Strong multitasking and prioritization abilities while maintaining consistent, elevated guest experiences and accuracy
What we offer:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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