Workplace Experience Co-Ordinator

• Welcome visitors, colleagues and contractors, creating a friendly and professional first impression
• Look after reception tasks, visitor sign‑ins and meeting room bookings, helping the day run smoothly for everyone
• Complete site walk‑arounds, report issues, keep systems updated and make sure compliance records stay accurate
• Coordinate maintenance activity, support subcontractor visits and follow work orders through from start to finish
• Help with orders, invoices and simple reporting, keeping processes clear and organised
• Support the Workplace Champion during absence, including helping with cleaning audits, stock checks and routine facilities tasks
• Work with contractors on site and help maintain safe, well‑run spaces that follow Health & Safety expectations
• Manage your workload confidently and support the operational team so service standards are met
• Handle sensitive and protected information responsibly, following company and client policies
• Ensure contractors are properly inducted and documentation is completed and stored correctly
• Follow Atlas Workplace Services processes and know when to pause unsafe work or escalate concerns
• Bring a calm, professional and positive approach to your work each day
• Manage time well, respond constructively to requests and complete tasks reliably
• Build open, supportive relationships with clients and workplace users
• Present yourself in a friendly, confident and respectful way, helping create a welcoming culture
• Work within agreed guidelines while using your initiative when needed
• Escalate any Health & Safety concerns to Atlas Workplace Services, including the Head of Health & Safety when required

• GCSE (or equivalent) in English and Maths
• Recognised Customer Service qualification
• Accredited Health & Safety qualification (e.g. IOSH Working Safely or equivalent)
• First Aid Certificate — Emergency First Aid at Work as a minimum requirement
• Previous experience in front‑of‑house, client services or corporate reception environments
• Strong customer service skills with a confident, professional telephone manner
• Excellent interpersonal, verbal and written communication abilities
• Competent IT skills across Microsoft Office, including Word, Excel and Outlook
• Experience with document management and maintaining accurate records
• Ability to work effectively under pressure, managing deadlines and changing priorities with ease

Employee Ownership Trust (EOT) - people have a meaningful stake in the company's success