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JLL Logo JLL · Office Administration

Workplace Experience Ambassador

United Kingdom, London · Job Posted February 21, 2026
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Job Description

We are looking for a Workplace Experience Ambassador for our Integrated Facility Management business line on our Amazon account dedicated team. The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.

Job Responsibility

  • Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
  • Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
  • Receive, direct and relay telephone, email and other queries via front of house
  • Greet, assist and direct candidates/new hires/visitors and the general public appropriately
  • Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised
  • Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
  • Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
  • Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
  • Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
  • High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
  • Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
  • Provide timely, accurate & personalized response to meetings and events enquiries
  • Work flexibly in different settings as part of a the team
  • Coordinate the daily updating of room booking displays in line with local/regional processes
  • Play a key part in supporting onsite space audits and walk-the-store processes
  • Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks

Requirements

  • Experience in reception, concierge or related field
  • Excellent people skills and ability to interact with a wide range of client staff and demands
  • Previous experience of working within a high profile corporate environment
  • Fluency in English and local language
  • Strong PC literacy and proven ability to manage daily activities using various systems
  • Very high attention to detail
  • Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal
  • Ability to maintain professionalism at all times and be an ambassador of the team
  • Be an excellent team player with the want to go above and beyond for each other

Nice to have

  • Previous catering or hospitality experience is desirable
  • Facilities Management exposure would be beneficial
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