Workplace Experience Ambassador Job at JLL (London)

Workplace Experience Strategy & Delivery Lead

This role is responsible for defining, enabling, and governing a hospitality-ins...

Location

United States , New York

Salary:

170000.00 - 200000.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Bachelor’s degree in workplace strategy, hospitality management, design, business, organizational development, or related field
MBA or advanced degree preferred
8+ years of experience in workplace experience, hospitality, service design, operations, or business execution
Experience translating strategy into service standards and operating models
Experience working in matrixed organizations
Experience leading hospitality-inspired workplace or service models preferred
Experience partnering with amenities, activations, data, and sentiment teams preferred
Background in corporate real estate, facilities, or corporate services preferred
Candidates must be authorized to work in the United States without sponsorship

Job Responsibility

Workplace Experience Strategy & Hospitality Framework
Experience Standards, Tiering & Governance
Experience Delivery & Ambassador Enablement
Amenities & Vendor Experience Oversight
Employee Activations & Programming (in Partnership)
Measurement, Sentiment & Continuous Improvement
Stakeholder Engagement & Leadership
Global Portfolio Oversight

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Workplace Experience Ambassador

We are looking for a detail-oriented Workplace Experience Ambassador to join our...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service, hospitality, or facilities management
Strong proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
Excellent communication and interpersonal skills, with a focus on client relations
Ability to lead and inspire a team, fostering collaboration and positive work dynamics
Demonstrated ability to troubleshoot and resolve workplace issues effectively
Familiarity with scheduling, planning, and operational adjustments
Knowledge of workplace regulations and best practices
Experience in KPI reporting and maintaining service standards

Job Responsibility

Manage and oversee hospitality and facilities services across six designated floors, ensuring a seamless workplace experience for employees and guests
Act as the primary point of contact for troubleshooting and resolving service-related issues to enhance comfort and satisfaction
Develop and implement programming to address workplace needs and reduce potential friction for employees
Ensure all services provided align with company standards, brand image, and comply with local regulations
Lead a team of ambassadors by fostering a positive work culture, providing training, and ensuring consistent high-touch customer service
Handle leadership responsibilities such as scheduling, onboarding, coaching, and team-building activities
Monitor and adjust operational procedures as needed, documenting updates in the standard operating playbook
Communicate key developments to leadership and actively contribute to the execution of workplace strategies
Strive to meet and exceed performance goals, team objectives, and client expectations
Collaborate with service partners to deliver integrated and superior workplace experiences

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Workplace Manager

The Workplace Manager is responsible for leading day-to-day facilities managemen...

Location

United States , Redwood City

Salary:

95900.00 - 131900.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree in Facilities Management, Business Administration, or related field, or equivalent combination of education and experience
5+ years of experience in facilities management or workplace services
3+ years of supervisory experience leading facility teams
Strong knowledge of building systems, maintenance practices, and workplace operations
Experience managing vendor relationships and service contracts
Proficiency in facilities management software and Microsoft Office suite
Excellent communication and interpersonal skills
Proven problem-solving abilities and attention to detail
Customer service mindset with a focus on enhancing employee experience

Job Responsibility

Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management
Lead and develop on-site teams including Facility Coordinators, Lobby Ambassadors, and technical staff
Serve as the primary point of contact for Client's local leadership team on all workplace and facilities matters
Implement site-specific workplace strategies aligned with Client's global standards and local requirements
Manage site budgets and financial performance, identifying opportunities for cost optimization
Ensure compliance with local building codes, health and safety regulations, and corporate policies
Coordinate workplace projects including small renovations, furniture reconfigurations, and space planning
Develop and maintain strong relationships with vendors and service providers
Oversee the resolution of workplace issues through effective service request management, ensuring timely response and consistent follow-through
Identify and implement process improvements to streamline workflows, reduce inefficiencies, enhance service delivery consistency, and improve the overall employee experience

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Senior Workplace Ambassador

In this role, you will be responsible for delivering exceptional client experien...

Location

United Kingdom , London

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Recognised knowledge in hospitality or workplace experience
Ability to collaborate with diverse teams – lead by example
respectful, cooperative, accountable
Ability to quickly adapt to new devices, technology, and applications.
Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)

Job Responsibility

Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback
Recognize opportunities in the workplace experience and create programming to reduce friction for client employees
Ensure Experience/Ambassador Services are executed in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Lead, manage, equip and inspire a team of Ambassadors to consistently deliver high-touch customer service
Leadership responsibilities include but are not limited to functions such as managing, onboarding, timekeeping, delegating, scheduling, coaching, and teambuilding
Empowered to make operational adjustments as necessary, develops and documents standard operating procedures, and updates the playbook accordingly
Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy
Supports data collection, analysis, and reporting to ensure alignment with the client's goals and objectives
Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives
Carries culture card as a tangible representation of values, standards, and principles to ensure memorable experiences

Fulltime

Director, Global Real Estate & Workplace Experience

AlphaSense is a high-growth global technology company redefining how organizatio...

Location

United States , Chicago; New York

Salary:

160000.00 - 220000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

10+ Years of Leadership Experience: With a proven track record of leading corporate real estate, site selection, and facilities functions in high-growth, complex environments.
Global Multi-Site Expertise: Deep experience in commercial lease negotiation and contract management across international geographies including North America, EMEA, APAC, with the ability to navigate local labor laws and vendor landscapes, while adapting experience standards to local cultural expectations.
Exceptional Collaborative Influence: A demonstrated ability to build trust and drive results with cross-functional stakeholders in Finance, Legal, and IT.
Performance-First Mindset: A track record of building or modernizing workplace programs that drive measurable business impact and support high-performance outcomes.
Strong Analytical and Operational Capabilities: Experience in real estate forecasting, facilities budgeting, decision-support modeling, workplace data, and employee experience feedback to drive continuous improvement to the lived experience of our employees.
A Builder’s Mindset: Strategic, creative, and comfortable operating in both high-altitude strategy (portfolio planning) and hands-on execution (office build-outs).
Exceptional Communication Skills: The ability to simplify complex operational topics for senior audiences and act as a trusted cultural ambassador for the organization.

Job Responsibility

Global Real Estate & Portfolio Strategy: You will direct a complex global property portfolio, leading site selection, lease negotiations, and renewals across North America, EMEA, and APAC. You will manage broker and landlord relationships to ensure our physical footprint aligns with our growth trajectory and financial targets.
High-Performance Environments: You will design and curate physical and remote environments tailored to the specific functional needs of local teams. You will ensure our hubs are optimized for collaboration, innovation, and the rapid execution required of a high-growth SaaS organization.
Capital Projects & Design: You will lead office build-outs and expansion projects, managing external architects, general contractors, and project budgets to deliver premium environments on time and under budget.
Fluid Working & Experience Programming: You will own our Fluid Working approach, ensuring our physical spaces facilitate high-value connection and mentorship. You will ensure our global hubs serve as the premium ‘center of gravity’ for our culture, providing a seamless and productive transition for employees between remote work and in-person collaboration.
Cross-Functional Partnership & Execution: You will build deep, collaborative partnerships with Finance, Corporate IT, Security, Legal, and Business Stakeholders to get results. You will navigate complex interdependencies—from real estate deal execution to physical security protocols—to ensure our workplace operations are seamless and resilient.
Cultural Experience & Global Programming: While respecting local cultural nuances, you will design a unified, strategic narrative for employee experience and community at AlphaSense, leading related global programming and company rituals—such as Women’s History Month and company holiday events—to drive deep connectedness, belonging, and shared identity.
Governance & Financial Discipline: You will bring high-stakes analytical rigor and operational excellence to the management of the global workplace & experience budget. You will partner closely with Finance on real estate forecasting, capital expenditure (CapEx) planning, long-term leases, and employee experience commitments, ensuring our systems and processes strategically allocate resources to high-impact employee touchpoints.
Safety, Security & Compliance: In partnership with Legal and Corporate Security, you will establish and maintain rigorous global standards for workplace safety and physical security and asset protection by modernizing facility management SOPs.

What we offer

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Workplace Ambassador

As the Workplace Ambassador, you will be the heart of our client's office — crea...

Location

Australia , Sydney

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Prior experience in reception/concierge and facilities or property management roles
Experience with booking systems and corporate environment preferred
Professional presentation with strong team collaboration and communication abilities
Self-motivated with ability to interact confidently across all organisational levels
Quick learner with genuine passion for creating positive workplace experiences
Demonstrated ability to manage hospitality excellence and facility operations with equal care

Job Responsibility

Act as welcoming front desk presence providing strong first impressions and visitor journey management
Manage mail, courier services, security access passes and locker assignments
Ensure meeting rooms are clean, stocked and Audio-Visual services are operational
Oversee vendor operations (cleaning, maintenance, plants, HVAC) and conduct monthly vendor meetings
Manage amenities including stationery, kitchen supplies, consumables and printer toner
Daily management of work order and invoice system (Corrigo) and Property & Concierge Inbox
Conduct daily workplace walkthroughs and maintain workspace standards through timely maintenance requests
Complete monthly retail store check-ins and "Loving Our Stores" calls with reporting
Maintain access control, key register and Workplace Health & Safety rosters
Support facilities reporting, minor works projects and business continuity plans

Fulltime

Workplace Experience Coordinator

We're looking for an Experience Coordinator to manage daily operations and emplo...

Location

Australia , Sydney

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience in office coordination, hospitality, facilities, or workplace operations
Strong operational mindset with genuine passion for creating meaningful employee experiences
Proven ability to manage multiple projects and competing priorities with exceptional attention to detail
Excellent written and verbal communication skills across various platforms and in-person interactions
Proficiency in Google Workspace (Docs, Sheets, Slides) and experience with ticketing systems like Jira or help desk platforms
Proactive, positive, solutions-oriented attitude with ability to thrive in fast-paced, people-first environments

Job Responsibility

Serve as the primary point of contact for employees and visitors
Conduct daily office walkthroughs ensuring clean, safe, well-stocked environment
Manage office supplies, mail, shipping, and inventory
Manage employee requests through Jira ticketing system, coordinating with vendors as needed
Plan and execute on-site and remote events, taking ownership of space booking, AV setup, guest management, and catering coordination within budget parameters
Oversee meeting rooms and bookable spaces, troubleshooting calendar conflicts and ensuring meeting-ready environments
Coordinate with external vendors and building partners for daily services including cleaning, IT support, and catering
Maintain strong relationships with building management teams, handling access control, maintenance visits, and ongoing facilities needs
Act as culture ambassador supporting workplace programs, fostering inclusive spaces, and implementing company traditions
Facilitate new hire onboarding including desk setup, equipment provisioning, and memorable office tours

Fulltime

Workplace Experience Coordinator

As a Workplace Experience & Operations Coordinator based in Seoul, you will own ...

Location

Korea, Republic of , Seoul

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

3+ years of experience in office coordination, hospitality, facilities, or workplace operations
A strong operational mindset with a genuine passion for building meaningful employee experiences
Proven ability to manage multiple projects and competing priorities with exceptional attention to detail
Excellent written and verbal communication skills across email, Slack, and in-person interactions
Proficiency in Google Workspace (Docs, Sheets, Slides) and comfort using internal systems like Jira or help desk platforms
A proactive, positive, and solutions-oriented attitude - someone who thrives in fast-paced, people-first environments
Fluency English is required

Job Responsibility

Take ownership for the overall workplace experience and be empowered to identify and resolve issues end to end
Serve as the first point of contact for employees and visitors in Seoul, delivering warm, professional hospitality while following site security protocols and issuing visitor passes
Conduct daily office walkthroughs to ensure a clean, safe, and well-stocked environment
Oversee mail, shipping and receiving, office supplies, snacks, and general inventory
Manage employee requests through the Jira ticketing system or as advised by Client
Coordinate and execute on-site and remote events: taking ownership and making real time decisions to secure space, manage AV setup and takedown, greet guests, and liaise with catering or logistics teams
Support and manage meeting rooms, all-hands spaces, and other bookable areas - helping troubleshoot calendar clashes and ensuring the environment is meeting-ready
Coordinate with external vendors and building partners for day-to-day services (cleaning, IT support, catering), ensuring consistent service delivery and building relationships
Maintain a strong working relationship with building management teams - coordinating access control, cleaning schedules, maintenance visits, and ongoing facilities needs
Act as a culture ambassador: support Workplace-led employee programs, foster inclusive spaces, and help implement company-wide traditions and celebrations

Fulltime

Workplace Experience Ambassador

JLL

Location:
United Kingdom , London

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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