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Workplace Experience Ambassador

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Robert Half

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Location:
United States , Charlotte

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Category:
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Salary:

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Job Description:

We are looking for a detail-oriented Workplace Experience Ambassador to join our team on a contract basis in Charlotte, North Carolina. In this role, you will be responsible for delivering exceptional service and creating a welcoming environment for employees and visitors across multiple floors of a corporate setting. This position requires strong organizational and communication skills, as well as proficiency in Microsoft Office applications, to ensure smooth daily operations and client satisfaction.

Job Responsibility:

  • Manage and oversee hospitality and facilities services across six designated floors, ensuring a seamless workplace experience for employees and guests
  • Act as the primary point of contact for troubleshooting and resolving service-related issues to enhance comfort and satisfaction
  • Develop and implement programming to address workplace needs and reduce potential friction for employees
  • Ensure all services provided align with company standards, brand image, and comply with local regulations
  • Lead a team of ambassadors by fostering a positive work culture, providing training, and ensuring consistent high-touch customer service
  • Handle leadership responsibilities such as scheduling, onboarding, coaching, and team-building activities
  • Monitor and adjust operational procedures as needed, documenting updates in the standard operating playbook
  • Communicate key developments to leadership and actively contribute to the execution of workplace strategies
  • Strive to meet and exceed performance goals, team objectives, and client expectations
  • Collaborate with service partners to deliver integrated and superior workplace experiences

Requirements:

  • Proven experience in customer service, hospitality, or facilities management
  • Strong proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
  • Excellent communication and interpersonal skills, with a focus on client relations
  • Ability to lead and inspire a team, fostering collaboration and positive work dynamics
  • Demonstrated ability to troubleshoot and resolve workplace issues effectively
  • Familiarity with scheduling, planning, and operational adjustments
  • Knowledge of workplace regulations and best practices
  • Experience in KPI reporting and maintaining service standards
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 04, 2026

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