Workplace Executive Job at JLL (Singapore)

Job Description

A Workplace Executive is responsible for overseeing various aspects of workplace management, ensuring efficient operations, compliance, and a positive workplace experience. This role requires a diverse skill set and the ability to manage multiple responsibilities across different domains. They include but not limited to data & reporting, Compliance & Risk Management, Training & Development for FM staff and subcontractors, vendor management, asset management as well as Environmental Health Safety related activities.

Job Responsibility

Assist Account Lead with tenant liaison activities and resolve property-related issues promptly
Inspect ongoing minor renovation or maintenance projects
Check daily reports on facility operations and address operational concerns
Perform spot checks on cleaning and maintenance services
Respond to ad-hoc requests from employees or management
Ensure all critical issues have been addressed and plan for resolution
Monitor and manage any emergencies or urgent facility issues
Continuously assess the workplace for potential improvements in efficiency, safety, or experience
Stay updated on any changes in relevant regulations or company policies
Update asset registers and maintenance schedules
Review and respond to help desk tickets, ensuring timely resolution
Prepare for any upcoming audits or inspections
Analyse workplace data and KPIs, preparing monthly reports

Requirements

Diploma in Facility Management, Engineering, or a related field
Proven experience in facility management, preferably in a corporate setting
Strong understanding of health and safety regulations and best practices
Excellent organizational, communication, and interpersonal skills
Proficiency in Microsoft Office Suite and CMMS software
Knowledge of Change management process for technical maintenance activities
Proficiency in collecting, analyzing, and interpreting workplace data
Ability to create and present KPI reports and SLAs
Experience with CMMS data analysis
Knowledge of relevant health and safety regulations
Understanding of corporate policies and procedures
Experience in contract compliance and risk mitigation strategies
Familiarity with record retention procedures and audit processes
Ability to develop and deliver training programs
Effective communication and presentation skills
Commitment to continuous learning and staying updated on industry regulations
Experience in maintaining asset registers
Knowledge of maintenance planning and execution
Project management skills for overseeing minor projects
Ability to manage and coordinate multiple vendors and contractors
Experience in conducting quality control checks and spot inspections
Negotiation skills for managing vendor contracts and costs
Understanding of workplace experience concepts and best practices
Customer service orientation for managing help desk operations and user requests
Knowledge of facilities services such as cleaning, waste management, pest control and landscaping
Understanding of EHS regulations and standards
Experience in implementing and maintaining EHS programs
Knowledge of emergency preparedness and response procedures
Ability to identify trends, issues, and improvement opportunities from data
Critical thinking skills for developing solutions to workplace challenges
Excellent written and verbal communication abilities
Ability to collaborate effectively with various departments and stakeholders
Capacity to manage multiple tasks and priorities simultaneously
Attention to detail and ability to meet deadlines
Proficiency in using relevant software and tools for data management and reporting
Understanding of workplace technologies and digital infrastructure
Ability to guide and support FM staff and subcontractors
Experience in change management and implementing new initiatives

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Workplace Executive

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