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The Workplace Concierge is a parental cover role for a one-year contract starting in mid-April. The person will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client’s offices. This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery.
Job Responsibility:
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace
Positively impact the care and comfort of Client employees and guests
Work collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Housekeeping, Security & Group hospitality and Events)
Implement the experience program at the client site
Serve as the face of the workplace and ensure consistently high-quality experiences for staff and visitors
Requirements:
Prior relevant experience in hospitality, facility / property management, operations and knowledge of commercial real estate is preferred
Exceptional customer service skills and professionalism with a passion for hospitality coupled with a track record of excellent internal and external customer service
Ability to manage multiple priorities and deliver results in a fast-paced environment whilst working independently
Strong prioritization and time management skills
Superior communication skills, written and verbal
Strong orientation to provide exceptional customer experience