Job Description:
Lead complete food operations including cafeteria services, pantries, vending machines, kitchens, and micro-kitchens. Manage end-to-end employee transportation services, including night-shift transport. Oversee housekeeping operations to ensure a safe, hygienic, and well-maintained workplace. Manage overall night-shift operations across all workplace services. Support and execute internal and external company events in collaboration with stakeholders. Oversee complete Mechanical & Electrical (M&E) operations to ensure uninterrupted site functionality. Manage asset safety procedures, preventive maintenance, and lifecycle asset management. Handle parking operations, space management, and occupancy optimization. Manage material movement, delivery challans, and site logistics. Provide facilities and workplace support for new office expansions and fit-outs, including New Office – Phase 3. Implement, govern, and monitor EHS policies, awareness programs, and safety processes. Actively manage Emergency Response Team (ERT) operations and preparedness. Ensure compliance with municipal regulations, labour laws, fire safety norms, ESI, PF, and other statutory requirements. Lead physical security operations including CCTV, access cards, visitor management systems, lockers, and night-shift guarding. Develop, implement, and govern workspace and security-related policies. Serve as the primary liaison with landlord teams and external authorities including fire, labour, and municipal bodies. Build strong vendor partnerships by defining and governing SOWs, SLAs, KPIs, and performance benchmarks. Ensure service excellence from all outsourced vendors including housekeeping, cafeteria, pest control, and waste management. Conduct monthly stakeholder reviews with HR and other internal teams. Own and manage ServiceNow tickets related to workplace and facilities operations. Analyze and leverage Mapiq occupancy data to drive space planning, utilization, and workplace strategy decisions. Control and manage the facilities budget, contracts, and vendor commercials. Partner with procurement teams on sourcing, inventory management, billing, invoicing, and payments. Facilitate finance processes related to workplace and facilities operations with a focus on cost optimization and governance. Provide continuous operational support to central and global teams including HR, IT Services, Travel, Finance, Corporate Security, and Global Communications. Act as a strategic partner in driving workplace efficiency, employee experience, and operational excellence.
