Workplace Concierge Job at JLL (Melbourne)

Workplace Concierge

Are you ready to elevate the workplace experience? Join us as a Workplace Concie...

Location

United Kingdom , Coventry

Salary:

15.38 - 16.41 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Exceptional administrative skills and attention to detail
Strong communication abilities that make you approachable and effective
A proactive attitude and the ability to multitask in a fast-paced environment
Experience in managing workplace systems, ideally with a background in similar roles

Job Responsibility

Acting as the system administrator for workplace systems, ensuring everything runs smoothly
Managing meeting room bookings with a flair for organisation and efficiency
Liaising with incumbent and external contractors to keep our workplace in tip-top shape
Utilising your strong communication skills to provide outstanding service to all staff and visitors
Providing administrative support to enhance the overall office experience

Fulltime

Workplace Concierge

This role delivers exceptional workplace experiences onsite with a banking clien...

Location

Australia , Adelaide

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Motivated self-starter with a strong customer service orientation
Proactive with keen attention to detail and ability to balance multiple priorities
Excellent verbal and written communication skills
Adaptable in a fast-paced working environment
Strong organisational and administration skills
1-2 years’ experience in hospitality, customer service, or related field

Job Responsibility

Deliver exceptional workplace experiences
Serve as primary point of contact for staff and visitors, managing front-of-house operations
Oversee day-to-day service delivery, ensuring compliance with standards and procedures
Implement and drive client engagement strategies and operational experience initiatives
Coordinate and support events, activations, and site tours
Manage internal communications to enhance workplace culture and employee engagement
Interface with various stakeholders, including service partners and occupants
Ensure operational requirements are met, addressing concerns and maintaining health and safety standards

Fulltime

Workplace Concierge Apprentice

Location

United Kingdom , London

Salary:

15285.33 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Has a strong customer service mindset and a positive attitude
Is professional, approachable, and eager to learn
Has good communication and organisational skills
Can prioritise tasks and work effectively in a busy environment
Is comfortable using Microsoft Office and basic IT systems
Has an interest in workplace experience, hospitality, customer service, or facilities management

Job Responsibility

Welcoming employees, visitors, and contractors while managing reception and visitor processes
Supporting meeting room setup, resets, and basic AV assistance
Monitoring workplace standards including cleanliness, lighting, temperature, and office presentation
Raising and tracking facilities and maintenance requests
Assisting with office moves, workplace events, and hospitality services
Managing incoming and outgoing post, including logging and handling important legal correspondence
Supporting document management, filing, scanning, and archiving processes
Updating workplace systems, reports, and operational records
Assisting the Executive Support and Legal teams with meetings, events, refreshments, and administrative support
You will also complete apprenticeship training modules and gain valuable hands-on experience across workplace operations and facilities management

What we offer

Healthcare Cash Plan
Lifestyle benefits including retail, travel, and wellbeing discounts
Life insurance (Death in Service)
25 days holiday plus bank holiday
Cycle to work scheme

Parttime

Workplace and Concierge Manager

We are currently seeking a talented and motivated Workplace and Concierge Manage...

Location

Australia , Sydney

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Experience working in corporate services with hospitality and operations background preferred
Solid understanding of Workplace Experience and Facilities Management
Proven track record managing small teams of employees and vendor relationships
A professional who is comfortable working in a client-facing reception environment
Excellent written and verbal communication skills with strong interpersonal abilities
Exceptional service orientation with ability to anticipate needs and handle challenge situations diplomatically
Outstanding multitasking and prioritisation skills with keen attention to detail across multiple projects and deadlines
Advanced knowledge of corporate service platforms, eg: Concur, CVENT, IWMS tool, Adobe Suite, BOX, MS Office Suite

Job Responsibility

Greeting clients and visitors and escorting them to the meeting room. Serve drinks to clients in meeting rooms whenever necessary
Handle telephone switchboard- both internal and external to the firm
Manage all client meeting room reservations using our clients EMS meeting room booking system
Develop and maintain strong relationships across the workplace, including with Executive Assistants, senior leadership, base building management, and other key stakeholders
Be responsible for the end-to-end coordination of all catering requirements, vendor liaison, menu selections, billing, onsite vendor coordination, including setup and breakdown of spaces
Coordinate onsite events up to 100 pax, including all catering requirements, vendor liaison, menu selections, AV, furniture and ad hoc vendor requirements, including setup and breakdown of spaces
Raise work orders for repairs/rectification and maintenance personnel as needed while being the point of contact for all facilities related services
Manage 3 onsite staff pantries
Ensure adherence with local and regional health and safety regulations. Report any incidents through client portal in a timely manner
Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc)

Fulltime

Guest Services Manager

ABOUT L’ERMITAGE BEVERLY HILLS L’Ermitage Beverly Hills has been a sanctuary of ...

Location

United States , Beverly Hills

Salary:

70000.00 - 80000.00 USD / Year

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

5+ years of front office/guest service leadership experience, hotel/lodging environment highly preferred
High School diploma/GED
Strong understanding of lodging operations
reservations, appropriate guest service etiquette, etc.
Demonstrates natural leadership qualities with a positive, team-focused attitude
Available and willing to work flexible hours based on business needs including weekdays and weekends
Demonstrates strong communication, organizational, and problem-solving skills
Expresses sincere enthusiasm for the role and passion for guest services
Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality
Proficiency in hotel management systems, Microsoft Office Suite and OPERA cloud

Job Responsibility

Maintain positive guest relations at all times
Take full ownership of the guest experience, personally going above and beyond for all guests
Act as point of contact between guests and the organization by promptly answering inquiries, directing phone calls, coordinating travel plans, and working to make sure each guest feels welcomed and taken care of
Oversee the concierge team, booking reservations, making recommendations to internal programs, local attractions, and arranging logistics such as travel
Place order for amenities and coordinate delivery of amenities to designated guest rooms
Anticipate guests’ needs, responding promptly and accommodating requests expediently and courteously. Follow-up with designated hotel personnel to ensure completion of requests
Readily available at all times to deal with problems or guest/staff issues or concerns, using best judgement to resolve outstanding issues empathetically and in the best interest of both the guest and the hotel
Circulates regularly throughout all Front of House areas, maintaining a high profile with guests and staff, while monitoring standards of performance with regard to these areas
Review designated in-house guest list and be familiar with guests’ names and preferences
Ensures that reservations are notated accurately regarding all special requests, concerns, etc.

Fulltime

Receptionist

We are looking for an experienced and service-oriented Receptionist to support a...

Location

United States , Mclean

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in concierge services, front desk operations, hospitality, office management, or a similar client-facing environment
Strong customer service and interpersonal skills with the ability to build positive relationships with employees, guests, and service partners
Clear verbal and written communication skills, including the ability to interact confidently with professionals at all organizational levels
Proven ability to prioritize tasks, manage time effectively, and work independently with limited supervision
Comfortable handling workplace coordination activities such as badging, conference room support, and general office service requests
Ability to troubleshoot service issues, remain composed under pressure, and respond quickly to changing daily needs
Proficiency with common workplace technology and business tools, including Google Suite or similar office software
Flexible and team-oriented approach with a focus on continuous improvement, operational support, and consistent service quality

Job Responsibility

Manage front desk and lobby operations to maintain an organized, welcoming, and detail-focused arrival experience for employees and visitors
Support the issuance and coordination of building access badges while helping guests and staff navigate workplace access needs
Provide accurate information about the building, campus, and surrounding area, serving as a reliable resource for workplace-related questions
Address service requests connected to workplace operations, including conference room support, parking, mailroom coordination, luggage storage, lost and found, and janitorial concerns
Communicate promptly with employees, guests, vendors, and leadership to resolve inquiries and ensure timely follow-through on outstanding issues
Partner closely with facility management, transportation, and other workplace teams to deliver a seamless service experience across the site
Anticipate employee and guest needs, respond with care, and take proactive steps to improve comfort, convenience, and satisfaction
Monitor for potential operational or security concerns and escalate issues appropriately to help prevent disruption to business activities
Contribute to ongoing service improvements by identifying better ways to enhance workplace experience performance and support team objectives
Assist with additional site-related duties as needed and maintain schedule flexibility to support campus operating hours

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Night Auditor

At Sofitel London St James, we redefine luxury by treating a stay as more than j...

Location

United Kingdom , London

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Previous hotel or front office experience preferred
Strong numerical and cash-handling skills
Proficient in PMS and Microsoft Office
Excellent customer service and communication skills
Detail-oriented with the ability to work independently on night shifts

Job Responsibility

To maintain and where possible exceed the standards indicated by Sofitel Benchmark, Forbes and LQA
Responsible for welcoming and processing of all late arrival guests to the hotel
Responsible for the comfort of all our guests throughout the night and provide continuity of service for front office over a period of 24 hours
Handling internal and external phone calls in the absence of switchboard
Carry out operations concerning payment, currency exchange
Complete credit check on all guests each night, reporting any problems to Night Manager
Provide wake-up calls for hotel guests in the absence of the Night Manager
Respond to all guest correspondence in a timely manner
Prepare all activities and incident reports every night
Assists in preparing a hand-over for the next day shift team

What we offer

Competitive Salary, departmental incentives and a loyalty bonus of £1,300
Employee Benefit Card – Discounted rates at Accor properties worldwide
Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones
Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
Complimentary Meals While on Duty
Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices
Be Part of the Largest Hospitality Group in Europe
Exceptional Training and Development Opportunities through Apprenticeship Program
Global Growth Opportunities
Employee Assistance Program with 24/7 GP Access – Your well-being is our priority

Fulltime

Front Office Manager

The Front Office Manager is responsible for overseeing all front office operatio...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of 2 years of experience as a Front Office or Assistant Front Office Manager or an equivalent leadership role within Front Office Operations in a luxury hotel or upscale hospitality environment
Excellent personal presentation and interpersonal skills
Excellent reading, writing, and oral proficiency in English language
Must be able to speak, read, and write Bahasa Malaysia
Must have the right to work in Malaysia

Job Responsibility

Lead and collaborate on the entire guest journey from arrival to departure, ensuring every interaction reflects Four Seasons standards of warmth, precision and personalised care
Maintain a visible presence in the lobby during peak periods, personally engaging with all guests and coordinating pre-arrival planning and special requests
Monitor guest satisfaction through surveys and feedback platforms, review glitches daily and take ownership of service recovery with empathy and timely resolution
Implement preventive measures to reduce recurring issues and convert insights into continuous improvement actions
Recruit, train and mentor team members, fostering a positive culture built on the Four Seasons Golden Rule
Conduct performance evaluations, provide coaching and development plans, and maintain succession strength
Promote team member wellbeing through fair scheduling, recognition and open communication
Manage labour planning, including day-to-day scheduling, annual leave planning and overtime control
Monitor labour productivity and costs, ensuring compliance with policies and alignment with business needs and budget targets
Oversee daily Front Office operations, including room assignments, billing accuracy, cashier balancing, credit compliance and direct billing processes

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

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