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This role delivers exceptional workplace experiences onsite with a banking client, serving as the primary point of contact for staff and visitors. You will oversee daily operations, ensures compliance with standards, and drive engagement initiatives. The position interfaces with various stakeholders, including service partners and occupants, to maintain consistent service delivery across the portfolio.
Job Responsibility:
Deliver exceptional workplace experiences
Serve as primary point of contact for staff and visitors, managing front-of-house operations
Oversee day-to-day service delivery, ensuring compliance with standards and procedures
Implement and drive client engagement strategies and operational experience initiatives
Coordinate and support events, activations, and site tours
Manage internal communications to enhance workplace culture and employee engagement
Interface with various stakeholders, including service partners and occupants
Ensure operational requirements are met, addressing concerns and maintaining health and safety standards
Requirements:
Motivated self-starter with a strong customer service orientation
Proactive with keen attention to detail and ability to balance multiple priorities
Excellent verbal and written communication skills
Adaptable in a fast-paced working environment
Strong organisational and administration skills
1-2 years’ experience in hospitality, customer service, or related field