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Workplace and Facilities Coordinator

United Kingdom, London Employment contract 34503.00 GBP / Year · Job Posted January 25, 2026
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Job Description

We are looking for a Workplace and Facilities Coordinator to join our team of 4 Rapport Ambassadors. Our client is a globally recognised charitable foundation dedicated to advancing science and research. You will be based at the service desk and working alongside the client to ensure a seamless experience for all building users. This role is all about efficiency, highly professional and excellent service. If you thrive in a structured environment, enjoy problem-solving, and have experience using Computer-Aided Facility Management (CAFM) systems, this could be the perfect role for you!

Job Responsibility

  • Manage helpdesk tickets, ensuring they are maintained accurately, actioned and resolved promptly
  • Follow-up on outstanding requests to ensure completion
  • Coordinate meeting room bookings and arrange catering as needed
  • Assist in creating weekly reports on helpdesk activity
  • Support the reception team with refresher training for holiday cover
  • Work closely with internal teams to improve processes and enhance service delivery
  • Provide a warm, professional, and proactive service to all building users

Requirements

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together
  • Have experience with CAFM systems and be confident in using them
  • Bring a can-do attitude, always looking for solutions
  • Have great attention to detail, ensuring nothing gets missed
  • Be confident using Excel and handling data reports
  • Thrive in a fast-paced environment, staying calm under pressure
  • Be a team player, supporting colleagues and creating a positive workplace

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Free lunch and a free gym on site
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Endless learning and development opportunities
  • WOW Awards for outstanding peers
  • One paid day off annually to support a cause

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