Workplace and Concierge Manager Job at JLL (Sydney)

Job Description

We are currently seeking a talented and motivated Workplace and Concierge Manager Global Corporate Services to lead our client’s premises, located on Philip Street, in Sydney CBD. You will lead the end-to-end experience of our client’s workplace that spans over 23 thousand square feet and is home to a workforce of 80 employees. The workplace incorporates 6 client-facing meeting room and event spaces, with capacity up to 100 pax and 2 pantries. The Workplace and Concierge will be based at our client’s main reception desk, working alongside one full-time JLL onsite employee and will lead the delivery of our client’s corporate services scope including Facilities Management, Hospitality and Event Management. To support our client’s operations, the position will follow a rotating schedule from Monday to Friday, alternating between 8:30am - 5:00pm and 9:30am - 6:00pm shifts. Flexibility will be required where necessary to support after hour facility management activity, and after hour client events. This position is not hybrid.

Job Responsibility

Greeting clients and visitors and escorting them to the meeting room. Serve drinks to clients in meeting rooms whenever necessary
Handle telephone switchboard- both internal and external to the firm
Manage all client meeting room reservations using our clients EMS meeting room booking system
Develop and maintain strong relationships across the workplace, including with Executive Assistants, senior leadership, base building management, and other key stakeholders
Be responsible for the end-to-end coordination of all catering requirements, vendor liaison, menu selections, billing, onsite vendor coordination, including setup and breakdown of spaces
Coordinate onsite events up to 100 pax, including all catering requirements, vendor liaison, menu selections, AV, furniture and ad hoc vendor requirements, including setup and breakdown of spaces
Raise work orders for repairs/rectification and maintenance personnel as needed while being the point of contact for all facilities related services
Manage 3 onsite staff pantries
Ensure adherence with local and regional health and safety regulations. Report any incidents through client portal in a timely manner
Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc)
including conducting regular performance evaluation meetings to ensure service levels and values are achieved and within budget as well as invoice processing and payments/re-charges
Provide escort to FM vendor to carry out ad hoc works if necessary. Assist in coordination and supervision of maintenance and repair works if needed

Requirements

Experience working in corporate services with hospitality and operations background preferred
Solid understanding of Workplace Experience and Facilities Management
Proven track record managing small teams of employees and vendor relationships
A professional who is comfortable working in a client-facing reception environment
Excellent written and verbal communication skills with strong interpersonal abilities
Exceptional service orientation with ability to anticipate needs and handle challenge situations diplomatically
Outstanding multitasking and prioritisation skills with keen attention to detail across multiple projects and deadlines
Advanced knowledge of corporate service platforms, eg: Concur, CVENT, IWMS tool, Adobe Suite, BOX, MS Office Suite

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