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We are looking for an individual passionate about hospitality with a 'be the difference' mindset, paired with professional polish, strategic thinking, and operational efficiency. Our team is built on professionalism, hospitality, and a genuine passion for service. We’re dedicated to creating exceptional experiences for every guest as we bring the spirit of hospitality into the workplace! Our vision for this role is like the elevated service of a high‑end hotel, delivered in a workplace setting to make every person’s day brighter. As a Workplace Ambassador, you’ll be the warm, welcoming first impression for employees and their clients, visitors, and vendors. As the go-to pro you will play a key role in supporting the daily operations of meetings, events, and workplace space.
Job Responsibility:
Greet and assist guests with warmth and professionalism
Demonstrate empathy, patience, and strong listening skills
Escort guests to respective locations and provide resources for meeting attendees
Manage workspace bookings
Monitor desk/office space occupancy
Maintain effective communication with all operating departments
Partner with Pyramid Global leaders to develop & support employee programs along with special offerings for employees and guests
Inspect meeting/event spaces
Report maintenance/housekeeping needs and ensure timely resolution
Follow up on change requests for accuracy
Act as a liaison for employee workspace needs
Assist with office tickets for A/V and facility-related issues
Possess basic A/V and IT knowledge to report challenges effectively and make recommendations for any changes needed
Work closely with Meeting & Event Managers to execute events
Coordinate with A/V and technical teams on meetings and events
Requirements:
High school diploma or equivalent
1 year of customer service, hotel, or similar experience preferred
Excellent verbal and written communication skills
Ability to multitask and thrive in a fast-paced environment
What we offer:
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
401k matching
Learning opportunities to develop and grow our team