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Worklife Resource Consultant - Medicare

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Remote

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Category:
-

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Contract Type:
Employment contract

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Salary:

21.10 - 49.08 USD / Hour

Job Description:

The Worklife Resource Consultant is part of the Worklife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for a variety of needs including childcare, elder/adult care, and basic/everyday needs.

Job Responsibility:

  • Provides education about community resources
  • Conducts resource needs assessment
  • Provides community and/or national referrals for childcare, elder/adult care, and basic/everyday needs
  • Provides Worklife consultation and informational services to members and plan sponsors
  • Assesses resource needs, proposes options and research/screens potential community service providers
  • Provides resource referrals and educates individuals on how to use resources
  • Documents member interactions and research/case fulfillment
  • Works in inbound and outbound call center environment
  • Completes outbound phone calls and research
  • Staffs an online chat platform

Requirements:

  • 1+ year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing resource needs assessments, educating, researching and referring to appropriate community resources
  • 1+ year(s) experience in social work, social services, or case management field
  • Private, confidential workspace free from distractions
  • professional, camera-ready work environment available at all times
  • Excellent verbal and written communication skills
  • Reliable wired internet connection (minimum 400 Mbps download, 10-20 Mbps upload)
  • no DSL or cellular internet
  • Comfortable conducting video chats, virtual calls and using digital communication tools
  • Bachelor's degree required in Social Work or a social services/health related field

Nice to have:

  • Spanish speaking
  • 1+ year(s) of experience working in a call center environment
  • Excellent computer skills including MS Office applications such as Excel, Word and Outlook
  • Experience working with diverse populations
  • Experience using video platforms, virtual calls and chat platforms
  • Experience in virtual work environment alongside experience in navigating multiple screens and systems simultaneously
What we offer:
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling
  • Financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
August 29, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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