Worklife Resource Consultant - Medicare, CVS Health

CVS Health

Location:
United States, Remote

Category:
-

Contract Type:
Employment contract

Salary:

21.10 - 49.08 USD / Hour

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Job Description:

The Worklife Resource Consultant is part of the Worklife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for a variety of needs including childcare, elder/adult care, and basic/everyday needs.

Job Responsibility:

Provides education about community resources
Conducts resource needs assessment
Provides community and/or national referrals for childcare, elder/adult care, and basic/everyday needs
Provides Worklife consultation and informational services to members and plan sponsors
Assesses resource needs, proposes options and research/screens potential community service providers
Provides resource referrals and educates individuals on how to use resources
Documents member interactions and research/case fulfillment
Works in inbound and outbound call center environment
Completes outbound phone calls and research
Staffs an online chat platform

Requirements:

1+ year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing resource needs assessments, educating, researching and referring to appropriate community resources
1+ year(s) experience in social work, social services, or case management field
Private, confidential workspace free from distractions
professional, camera-ready work environment available at all times
Excellent verbal and written communication skills
Reliable wired internet connection (minimum 400 Mbps download, 10-20 Mbps upload)
no DSL or cellular internet
Comfortable conducting video chats, virtual calls and using digital communication tools
Bachelor's degree required in Social Work or a social services/health related field

Nice to have:

Spanish speaking
1+ year(s) of experience working in a call center environment
Excellent computer skills including MS Office applications such as Excel, Word and Outlook
Experience working with diverse populations
Experience using video platforms, virtual calls and chat platforms
Experience in virtual work environment alongside experience in navigating multiple screens and systems simultaneously

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 29, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Worklife Resource Consultant - Medicare