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Working Student - Merchant Operations Performance - ZEOS

Germany, Berlin · Job Posted May 28, 2026
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Job Responsibility

  • Data Deep-Dives & Extraction: Run targeted analyses on core operational metrics (such as inventory availability, inbound performance, and MCF SLAs) to identify system friction points, patterns, and logistical bottlenecks
  • Tool Creation & Reporting Automation: Design and build practical, user-friendly templates or tracking dashboards in Excel/Google Sheets
  • Top-Tier Account Support: Assist the team with operational account management for our highest-priority merchants by helping to map out, structure, and improve the day-to-day processes used to manage these accounts
  • Documentation & Handovers: Draft clear, step-by-step operational playbooks and guidelines

Requirements

  • Current Student: You are currently enrolled in a Bachelor’s or Master’s program, preferably in Business, Supply Chain, Operations Research, Economics, Data Analytics, or a related field
  • Spreadsheet Savvy & Tech-Minded: You possess strong proficiency in Excel or Google Sheets and are comfortable manipulating datasets, automating basic tasks, and building clean tracking tools
  • Analytical & Adaptable Mindset: You enjoy digging into data to uncover the root causes of complex operational problems and enjoy translating ambiguous challenges into structured solutions
  • Clear Process Documentation: You have a highly organized way of working and can write clear, concise documentation that makes complex data workflows easy for other teams to follow
  • Language: Professional fluency in English is required

What we offer

  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start for full-time employees
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Wellhub, formerly Gympass)
  • Mental health support and coaching available
  • Drive your development with our training offerings and biannual peer-to-peer review

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