Working student customer success Job at Userlane GmbH (Munich)

Marketing Working Student

The Marketing Working Student based in Paris, will support Akeneo in the strateg...

Location

France , Paris

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

Business School degree
Strong communication and organisational skills
Attention to detail and results-oriented
Ability to adapt to change, take on new projects and work independently
Fluent in English and French

Job Responsibility

Coordinate and Execute Regional Campaigns: Support the planning execution of multi-channel marketing campaigns
Event and Administrative Support: Assist in the planning and execution of localised events and activations
Support Execution of Regional Marketing Strategy: Assist the Regional Marketing Manager in implementing tailored demand generation and field marketing initiatives
Cross-Functional Collaboration: Work closely with sales, channel, and customer success teams to support marketing activities
Performance Analysis and Reporting: Track and report on key performance metrics for regional marketing initiatives

What we offer

Flexible working hours
Hybrid setup allowing 3-4 days working from home
34 days of annual leave and RTTs
Option to Work from Anywhere for up to 30 days per year
€500 budget to enhance your home office
50% discount on public transportation pass or €45/month Sustainable Transportation Allowance
€9.5 worth of meal vouchers per working day
16 weeks of paid maternity leave
4 weeks of paid leave for the second parent
Gradual return to work program

Parttime

Student Support Associate

Join the ACI Learning Adventure! We provide a full ecosystem of learning and dev...

Location

United States , Colorado Springs

Salary:

17.00 - 19.00 USD / Hour

ACI Learning

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer service or administrative support role, ideally in a fast-paced, learner- or client-focused environment
Excellent communication and problem-solving skills — you enjoy helping people and keeping things organized
Strong computer literacy, including comfort with Microsoft Office tools
A collaborative mindset with the ability to adapt quickly and stay calm under pressure
Commitment to ACI Learning’s values: accountability, customer focus, integrity, passion, resourcefulness, and teamwork

Job Responsibility

Be the friendly, reliable point of contact that keeps our learners confident and supported throughout their journey
Help students stay on track with their courses, assist with attendance, scheduling, and academic progress
Handle questions across multiple channels — phone, chat, email, and text — providing timely, Tier 1 support
Help maintain accurate student records in Salesforce, support compliance requirements
When working onsite, manage the front desk, greet visitors, handle mail and deliveries, and keep our shared spaces organized

What we offer

Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date
Four weeks of paid parental or medical leave
Flexible PTO policy, sick time, and eight paid holidays
401(k) retirement plan with immediate vesting and up to 5% matching contributions
One free course each year after 90 days
Tuition assistance to support your continued education and professional growth

Parttime

Academic Success Advisor

We are looking for a new colleague to join our Student Success Team in Hamburg o...

Location

Germany , Hamburg

Salary:

Not provided

GUS Germany GmbH

Expiration Date

Until further notice

Requirements

Master’s degree required
Academic skills and student support in higher education or a similar environment such as schools/colleges or companies
Teaching methods and strategies appropriate for higher education and students with different modes of study from a diverse range of educational backgrounds and ages
Supporting students/adults with disabilities/health conditions preferably within an educational context
Good knowledge of equity, diversity, and inclusion principles and legislative requirements including confidentiality and data protection
Experience supporting the academic success of students with diverse learning needs through tailored advising and guidance, preferably in a higher education context
High level of communication, interpersonal, and presentation skills, including 1:1 and group work
Experience in generating and implementing innovative ideas and approaches to supporting students
Some experience in supporting students in at least one student need category: mental health, disabilities, learning differences, and cultural backgrounds
Excellent skills and best practices for research, academic integrity, critical thinking, problem-solving, stress management, testing strategies, online learning strategies & skill development strategies

Job Responsibility

Support student retention initiatives such as identifying and monitoring students at risk of non-progression or withdrawal using academic performance indicators, and engagement trends
Develop and implement Academic Improvement Plans (AIPs) in collaboration with students, service center and academics, ensuring measurable goals, structured follow-up, and clear accountability
Initiate and maintain proactive communication with retention-risk students to encourage engagement, persistence, and timely use of support services
Curate and coordinate a program of study and learning strategy workshops that complement existing academic writing and research support
Deliver individualized student support through scheduled appointments, helping students build confidence and develop effective study skills such as organization, planning, problem-solving, and time management
Manage and further develop the existing communication plan for the Student Success Centre activities and resources
Maintain and enhance digital learning and information resources that support student progression
Oversee communication across various channels (internal and external, including social media), ensuring alignment with institutional goals and visibility of support services
Providing case-specific psycho-social support regarding integration and personal and academic development in Germany
Coordinate, plan, and administer the Health and Wellbeing Micro-credential for students each semester

What we offer

30 days of vacation /5 working days per week
After successfully passing the probationary period, we offer subsidies for employees’ well-being through our health budget with preventive and aftercare services
Various online language courses and opportunities to participate in online collaboration courses
Numerous campus events from the fields of art, culture, business and science
Opportunity to develop and implement new ideas and concept

Parttime

Student Finance Advisor I

The role is responsible for promoting student success through accurate and respo...

Location

United States , Lisle

Salary:

Not provided

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required
Outstanding customer service skills with 1+ years of customer service or related experience Required
1-year of experience in Higher Education Preferred
Experience with Student Financial Aid software application Preferred
Ability to work a variety of office hours, including evenings, weekends, and travel as needed
High level of interpersonal, communication, and problem-solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications, and database software
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

Job Responsibility

Promote student success through accurate and responsive advisement in student finance and service-related areas
Provide support and advocacy as needed for students throughout the student lifecycle
Serve as primary point of contact for students within assigned portfolio
Support students with Financial Aid advising and awareness of overall financial literacy
Support new student intake process by working with admissions to answer incoming student questions, provide review of program and student costs, and outline funding options
Create and confirm accurate financial plan
Continuously review student accounts to advise on financial eligibility
Maintain student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication
Continuously evaluate financial plans throughout student lifecycle and make adjustments
Utilize systems and student data to confirm and track accurate enrollment, persistence, and graduation information

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Fulltime

Student Finance Advisor I

The role is responsible for promoting student success through accurate and respo...

Location

United States , Columbia

Salary:

Not provided

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required
Outstanding customer service skills with 1+ years of customer service or related experience Required
1-year of experience in Higher Education Preferred
Experience with Student Financial Aid software application Preferred
Ability to work a variety of office hours, including evenings, weekends, and travel as needed
High level of interpersonal, communication, and problem-solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications, and database software
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

Job Responsibility

Promote student success through accurate and responsive advisement in student finance and service-related areas
Provide support and advocacy as needed for students throughout the student lifecycle
Serve as a primary point of contact for the student(s) within their assigned portfolio
Support students with Financial Aid advising and awareness of overall financial literacy
Function as a role model for our TEACH values and fosters a culture of CARE
Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education
Create and confirm an accurate financial plan by establishing timeframes to complete any application process
Continuously reviews student accounts to advise students on their financial eligibility
Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication
Using a high level of discretion and independent judgment continuously evaluates the financial plans throughout the student lifecycle and makes appropriate adjustments

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Fulltime

Programme Advisor

Programme Advisors are responsible for promoting BSBI’s programme portfolio to p...

Location

Greece , Athens

Salary:

Not provided

GUS Germany GmbH

Expiration Date

Until further notice

Requirements

An undergraduate degree or equivalent experience
Assertive customer-centric approach ideally demonstrated through prior B2C sales roles
Excellent verbal and written communication in English (C1)
Customer-focused with excellent interpersonal skills, including professional credibility, relationship building and influencing
Results-driven, solution-oriented and self-disciplined
Ability to multitask in a busy, highly pressured, fast-paced working environment
Minute attention to detail, strong adaptability, empathy and resilience
Proficiency in Microsoft Office and/or Google Suite
Enthusiasm to work in the education sector and to support student success
Excellent presentation skills and a high level of confidence

Job Responsibility

Providing individually tailored advice to all prospective students, adapting to different communication styles
Consulting students through the full application circle: from initial conversation through to finalizing and closing their application to study with BSBI
Exploring possible career paths for students and assertively matching them with specific BSBI offerings
For international students: advising / making students aware of visa, immigration issues and compliance
Handling student enquiries regarding different programmes and adapting to different communication needs
Proven track record of cultivating meaningful client relationships and delivering tailored solutions
Providing outstanding customer service to all students and all stakeholders, in a timely and efficient manner, and encouraging students to choose BSBI
Portraying a positive and professional image of BSBI at all times
Account Managing students’ applications from initial enquiry up to payment of tuition fees and registration
Leveraging available technology and keeping all records up to date

What we offer

An international environment with a multicultural audience and a meaningful social impact
Support in achieving your professional goals and development
Opportunities for career growth alongside BSBI, including leadership roles
Extensive training to equip you with the knowledge and skills needed to excel
Work in a young, dynamic and positive culture that fosters collaboration
Performance-based commissions to incentivize sales success
Be at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBI

Fulltime

New

Student Services Representative

Are you passionate about customer service and enjoy working as part of a team? D...

Location

Canada , Laval

Salary:

24.00 CAD / Hour

Randstad

Expiration Date

February 16, 2026

Requirements

Minimum of 1 year of experience in customer service (ideally in a call center setting)
Strong communication skills in both French and English, spoken and written
Proficient with Microsoft Office and Windows environment
Excellent written and verbal communication skills
Ability to work independently with sound judgment and initiative

Job Responsibility

Respond to student inquiries in person, by phone, or by email, and refer them to the appropriate resources as needed
Manage academic platforms (class schedules, exam setup, activity tracking, access management, etc.)
Process training path requests and coordinate student registrations
Provide academic follow-up and support to ensure student success across various learning formats (on-site, online, or distance learning)
Serve as a liaison between students, academic advisors, the administration, and external partners

What we offer

Competitive salary based on experience
Stable 35-hour workweek, Monday to Friday
Vacation policy in addition to office closure during the holiday period
Work-from-home every Friday
Workplace easily accessible by public transit
Free parking for those with a vehicle
Access to Randstad benefits: Discounts on group insurance
Unlimited online training platform
Personalized support throughout your assignment
A positive environment with guaranteed challenges and fun

Fulltime

Internal Enablement Manager

Kiddom is a groundbreaking educational platform that promotes student equity and...

Location

United States

Salary:

80000.00 - 120000.00 USD / Year

Kiddom

Expiration Date

Until further notice

Requirements

7+ years of K–12 education experience, including school and/or district-level work with curriculum, instruction, or professional learning
3–5 years of experience in edtech enablement, product training, curriculum implementation, or internal team support (sales enablement, customer success enablement, or professional learning)
Experience as a school leader, instructional coach, or curriculum director strongly valued
Tech-savvy and quick to learn new digital platforms, content authoring tools, and internal enablement technologies
Collaborative and strategic, with the ability to work independently while partnering effectively across teams (Product, Marketing, Sales, Customer Success)
Strong communicator with expertise in designing training and enablement materials in multiple formats (video, live, virtual, written)
Master’s degree preferred, or equivalent professional experience in education, curriculum, or instructional technology
Ability to occasionally travel for team workshops, trainings, or internal events (less than 20%)

Job Responsibility

Develop internal enablement resources: Create and maintain customized Kiddom product demonstrations, training modules, and internal playbooks that help teams deeply understand product features,curriculum, and use cases
Build and manage an internal enablement platform: Partner with Marketing and Product to design, organize, and deliver scalable enablement materials
ensure content is accessible, user-friendly, and regularly updated
Collaborate cross-functionally: Work with Marketing, Product, Sales, and Customer Success teams to identify enablement gaps and proactively build resources, guides, and training experiences to close them
Support internal product knowledge: Ensure all teams are fluent in Kiddom’s high-quality instructional materials, curriculum alignment, product functionality, and competitive differentiators
Design and deliver training experiences: Develop engaging training sessions (video, live, virtual, or written) that support team onboarding, skill-building, and ongoing product mastery
Leverage learning intelligence: Develop strategies and tools that help internal teams understand how Kiddom supports teachers, administrators, and students, including differentiation, feedback, data, and reporting features
Enable rapid response: Provide resources and quick-reference materials that help internal teams adapt to new product updates, changing priorities, and emerging opportunities

What we offer

Competitive salary
Meaningful equity
Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
One Medical membership (in participating locations)
Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
10 paid sick days per year (pro rated depending on start date)
Paid holidays
Paid bereavement leave
Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
Commuter and FSA plans

Fulltime

Working student customer success

Userlane GmbH

Location:
Germany , Munich

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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Location:Germany , Munich

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 28, 2025

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