Working Student - IT Support Technician Jobs

NewStore

Location:
Germany, Berlin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

At NewStore, we’re building a different kind of internal IT experience - one that enables our people to do their best work from day one. We’re looking for an IT Support Technician(working student) to join our Digital Workplace team and help us scale a seamless, secure, and people-first approach to IT support across our global teams. In this role, you’ll support the team with day-to-day IT requests - like troubleshooting laptop issues, setting up new hires, and learning how to roll out new tools with guidance.. You’ll play a key role in enabling productivity, improving our internal systems, and helping every employee have a smooth and supported experience with technology.

Job Responsibility:

End-User Support: Provide prompt and professional support to NewStore employees on all technical questions related to IT software
Issue Resolution: Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools)
IT Advising: Support employees with basic guidance on hardware and software usage
Service Desk Monitoring: Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests
Employee Onboarding & Offboarding: Coordinate and execute the IT onboarding of new hires (including provisioning accounts and equipment) and ensuring secure offboarding
Equipment Management: Assist with ordering and tracking IT equipment, working alongside senior team members
Hardware Decommissioning: Identify and decommission non-compliant or obsolete hardware in accordance with company policies

Requirements:

Some hands-on experience in IT support, helpdesk, or similar - through a previous role or internship
Comfortable with basic troubleshooting of hardware and software issues (MacOs, Jamf, okta and slack), and eager to build deeper expertise
A proactive, people-first mindset with a focus on excellent customer service
Strong organizational skills and attention to detail

Nice to have:

Exposure to ticketing systems (e.g. Jira) is a plus, but not essential
Experience supporting distributed or hybrid teams is a plus

What we offer:

Generous PTO and R&R
Professional Growth: dedicated personal development budget and a learning-centric environment
Flexible Work Options: option to work remotely
Balanced Work-Life: life-friendly working hours
Financial Rewards: employee stock options and a quarterly bonus based on company performance

Additional Information:

Job Posted:
December 10, 2025

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Working Student - IT Support Technician