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Workforce Scheduler

United States, Chicago 72000.00 - 85000.00 USD / Year · Job Posted February 01, 2026
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Job Description

We're looking for a Workforce Scheduler in Chicago, IL who will help us optimize technician resources to meet business priorities and achieve excellence in service delivery.

Job Responsibility

  • Schedule and manage technician shop and field activities, including commissioning, decommissioning, breakdowns, preventative maintenance, and service center maintenance
  • Develop technician schedules in consultation with the Service Center Manager and Team Lead
  • Use systems and technologies to plan, coordinate, and dispatch technicians efficiently based on work type, location, skill set, and job status
  • Optimize technician resources to meet business priorities and achieve set KPIs for productivity
  • Identify opportunities for additional charges based on services provided and liaise with customer service and sales to agree on cost variations and charges
  • Ensure adherence to customer-specific safety requirements, including inductions and certifications, when dispatching technicians

Requirements

  • Associate degree or higher in related field and/or relevant experience, specialized diploma, or vocational training
  • Experience in the definition of labor requirements, including skills sets required and quantification of time for all workshop related activities
  • Ability to prioritize and respond with the appropriate sense of urgency
  • Experience in operations or the rental industry
  • Excellent ability to operate under minimal supervision
  • Power user of Microsoft PowerPoint, Excel, Work, Teams, and other software programs

What we offer

  • Annual bonus program tied to company and individual performance
  • No premium cost medical plan option available
  • Company provided Life Insurance, Short-Term and Long-Term Disability
  • Career growth opportunities and tuition reimbursement
  • Safety-focused culture

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