Workforce Real Time Coordinator Job at Crescendo

Wfm scheduling & intra-day analyst

The WFM Scheduling and Intra-day Analyst, with a strong background in site opera...

Location

Poland , Krakow

Salary:

6500.00 - 9000.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Statistics, Mathematics, Industrial Systems Engineer, Economics, Actuary or a related field preferred, or equivalent working experience
Willing to come into our Kraków office 2-3 times per week
1+ years of experience in Workforce Management (WFM) within a contact center environment, with a significant portion dedicated to scheduling and intra-day management
Demonstrable experience working directly within or in close partnership with contact center site operations, possessing a strong understanding of day-to-day operational challenges and workflows
Proficiency with ACD software (e.g., Genesys, TalkDesk, Avaya, etc) and WFM Software (Aspect, Verint, Calabrio, NICE WFM, PlayVox, etc.)
Advanced spreadsheets skills (Excel, Google Sheets, e.g., pivot tables, vlookups and advanced formulas)
Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights
Excellent communication (written and verbal in English) and interpersonal skills, with the ability to effectively collaborate with all levels of the organization, particularly operations teams
Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously
Strong attention to detail and accuracy

Job Responsibility

Generate optimal agent schedules (shifts, breaks, lunches, off-phone activities) that align with forecasted volumes, service level targets, and agent preferences, while considering operational constraints
Collaborate closely with site operations leadership to understand staffing needs, agent skills, and operational limitations to produce realistic and effective schedules
Manage and process time-off requests, shift swaps, and schedule changes, ensuring minimal impact on service levels and operational efficiency
Publish schedules on time and communicate effectively with agents and operations teams regarding adherence to schedule expectations
Actively monitor real-time contact center performance metrics (e.g., AHT, adherence, service level, occupancy, ASA) and identify emerging trends or deviations from forecasts
Proactively identify and address intraday staffing gaps or surpluses, making real-time adjustments such as approving voluntary time off, initiating overtime, or adjusting skill assignments, with a practical understanding of their operational impact
Communicate regularly with operations teams to provide updates on performance, highlight areas of concern, and recommend immediate actions to maintain service levels
Coordinate with trainers, team leaders, and other stakeholders to manage off-phone activities (e.g., coaching, training, meetings) and ensure their alignment with operational needs and WFM guidelines
Provide WFM training and guidance to operations staff (e.g., team leaders, supervisors) on adherence, schedule management, and WFM best practices
Actively participate in cross-functional meetings and initiatives to improve overall contact center performance

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Associate Vice President of Workforce, Innovation, and Strategic Partnerships

The Associate Vice President (AVP) of Workforce, Innovation and Strategic Partne...

Location

United States , Hughesville

Salary:

Not provided

Beatrice Daily Sun

Expiration Date

Until further notice

Requirements

Bachelor's degree with 10 years of experience working in industry, or in education, workforce development, business, public administration or related fields
Minimum of five (5) years of progressive leadership experience in workforce development, continuing education, industry or related fields
Demonstrated success in partnership development with business, government and community organizations
Proven ability to lead complex projects, manage budgets, and supervise cross-functional teams
Demonstrated excellence in oral, written, and interpersonal communication skills, with the ability to interact effectively with diverse populations
Proven ability to work independently, manage time effectively, and prioritize multiple tasks in a dynamic environment
Adaptable and responsive to a fast-paced and evolving work setting, with the capacity to manage change constructively
Knowledge of adult and community education with experience in the development and delivery of educational programming
Proficient in the use of integrated data systems, with the ability to interpret and apply technical information accurately
Skilled in the use of Microsoft Office Suite, educational technologies, and standard office equipment to support program operations

Job Responsibility

Provide visionary strategic leadership in the planning, development and delivery of non-credit and credit-aligned workforce programs with an emphasis on innovation and economic impact that drives economic mobility and student success
Serve as the internal lead/champion the development of high-impact career pathways that include stackable credentials, registered apprenticeships, industry certifications, and seamless transfer options, in alignment with emerging industry needs
Lead cross-functional teams to implement high-demand workforce pathways that include stackable credentials, apprenticeships, certifications and transfer options
Identify emerging workforce trends and proactively guide program design to meet regional employer and community needs
Partner on the design and expansion of dual enrollment and early college experiences that connect high school students to workforce-aligned career and technical education (CTE) pathways
Proactively analyze national and global workforce trends (e.g., electric vehicles, robotics, green technologies, and aviation) to provide detailed summaries and analysis to the Vice President of CWD to position the college as a leader in next-generation workforce development
Advance initiatives that embed innovation in workforce program delivery (e.g., flexible modalities, micro-credentials, digital badging)
Lead efforts to integrate emerging innovations into program design and delivery, including hybrid and immersive learning formats, micro-credentials, digital badging, and AI-enhanced instruction
Develop and scale bold strategies to scale workforce access for underserved, rural, underemployed and other targeted populations, reducing barriers and advancing positive student outcomes
Foster and maintain cross-departmental and division collaboration with academic and student affairs, institutional research, and marketing to ensure workforce programs are aligned, well-promoted, and data-informed

What we offer

Excellent health insurance benefits
State Retirement Pension plan
wellness programs
Code Green early closure Fridays in the summer
college closure for spring break and several major holidays, including the week between Christmas and New Year
and for several days in March for Spring Break

Fulltime

WFM Service Delivery Manager

As Workforce Management Service Delivery Manager for our Contact Centre Operatio...

Location

Switzerland , Bern

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in an insurance services call/contact centre
Minimum 3+ years experience in Workforce Management
Proven management and leadership experience
Ability to work in a fast-paced environment and adapt to changing priorities
Proficiency in Microsoft Office products (Excel, Word, PowerPoint)
Strong knowledge of telephony/call routing and workforce management platforms (CC Math / Verint advantageous)
Understanding of cross-business workforce management practices
Experience leading or supporting project initiatives
Excellent communication skills
Experience in business analysis, reporting, problem identification, resolution, and root cause analysis

Job Responsibility

Lead and manage a team of scheduling and intra-day analysts, fostering a collaborative and high-performance culture
Develop strategies and processes to build a self-sufficient tactical workforce management function that collaborates effectively with partners and stakeholders
Regularly review and update delivery plans, making recommendations to strategic planning function and senior leadership for effective execution in operations
Serve as the primary point of contact for short term/real-time operational issues, communicating with functional leads and other stakeholders to resolve issues promptly
Oversee workforce management functions, coordinating process improvement and business functions to support the overall business strategy
Foster a culture of continuous improvement by evaluating processes, identifying areas for enhancement, and implementing innovative solutions
Foster a development culture that mutually meets the business requirements and individual career goals
Oversee procedure and policy documentation, including real-time playbook documentation
Perform additional duties as assigned to support the contact centre’s objectives

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs for health and wellbeing
Flexibility in planning and arranging for a better work-life balance

Fulltime

State Workforce Planning Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small busi...

Location

Australia , Crestmead

Salary:

Not provided

Metcash

Expiration Date

Until further notice

Requirements

Demonstrated experience in workforce planning and logistics within high-volume, multi-DC environments
Proficient in workforce planning, scheduling, and rostering systems
Skilled in business analysis, process mapping, and continuous improvement
Strong numerical capability with advanced Excel skills for forecasting and modelling
Proven project management and change management experience is a plus!
Highly collaborative, a partnership style across own area and the wider business and is a real 'team player'
Excellent internal and external stakeholder management skills.

Job Responsibility

Develop and lead costed workforce plans at the state level to optimise labour allocation across facilities based on operational demand and availability
Identify and mitigate labour risks, including over- or under-supply, by collaborating with stakeholders and implementing proactive solutions
Support national strategy deployment for labour attraction, retention, scheduling, and performance management, ensuring alignment with business needs
Optimise workforce mix between permanent and agency labour to meet seasonal and flexible operational requirements
Implement standardised labour planning processes and systems, including forecasting, scheduling, and reporting frameworks for consistent performance
Coordinate pilots and process improvements, working with DCs and national teams to trial, refine, and roll out new capabilities
Provide data and analytical support using tools like Power BI to monitor workforce performance and enable informed decision-making
Maintain data quality standards across workforce planning and related systems to ensure accurate, timely information for planning and compliance.

What we offer

Career Growth: Endless learning and development opportunities
Inclusive Culture: Bronze Employer for LGBTQ Inclusion
Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
Mental Health: Gold accreditation by Mental Health Australia
Flexibility: Flex Ready and Family Friendly Workplace accredited

System Ops Duty Officer

The System Operations Duty Officer (SODO) is a critical operational leader direc...

Location

United States , Wilmington

Salary:

113200.00 - 146664.00 USD / Year

AMTRAK

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent combination of education, training and/or relevant experience
Plus 7 years of relevant work experience
Experience in Operations, Transportation, or related fields
Demonstrated ability to make independent, time-critical decisions with incomplete information in high-pressure environments
Proven experience working across a diverse workforce and multiple organizational levels to achieve operational objectives
Strong verbal and written communication skills
Proficiency in Microsoft Office and other business applications
Ability to work any shift in a 24/7/365 operation
Prior leadership experience in train operations, equipment utilization, field transportation management, workforce management, or customer service
Experience leading cross-functional teams during operational incidents or large-scale service disruptions

Job Responsibility

Direct real‑time operational decision‑making during service disruptions to ensure passenger safety, service continuity, and effective resolution of incidents
Develop and implement alternate operating plans in collaboration with Business Lines to minimize customer impact, optimize system performance, and adjust crew (T&E) and inventory as needed to protect passengers and maximize revenue
Lead and coordinate incident response by chairing calls with internal stakeholders and external partners, driving accountability and timely resolution
Communicate operational directives system‑wide, both verbally through the Communicator System and in writing via operating advisories, ensuring clarity and consistency
Serve as the primary liaison with Host Railroads, NRC, and other external agencies during incidents, representing Amtrak’s operational interests and safeguarding service delivery
Prepare and deliver Amtrak’s daily “A Report” to executive leadership and business units, while providing leadership and guidance to System Operations staff to ensure alignment with company policies, safety standards, and service objectives
Other duties as required or assigned

What we offer

health, dental, and vision plans
health savings accounts
wellness programs
flexible spending accounts
401K retirement plan with employer match
life insurance
short and long term disability insurance
paid time off
back-up care
adoption assistance

Fulltime

Data Scientist

This role is ideal for an AI professional who thrives in designing LLM-driven pi...

Location

Salary:

Not provided

HurixDigital

Expiration Date

Until further notice

Requirements

2–4 years of experience in Data Science, AI/ML, and Deep Learning, preferably in enterprise settings
Strong experience with Python, TensorFlow/Keras, Scikit-learn, and NLP frameworks such as SpaCy, HuggingFace, and NLTK
Proven expertise in Generative AI systems, including RAG architecture, vector-based search, and prompt engineering
Solid hands-on experience with Azure Cloud Platform, including services like Azure OpenAI, Cosmos DB, Key Vault, Blob Storage, Function Apps, etc.
Proficiency with FastAPI, Flask, and RESTful API design
Experience deploying models and services using Docker, Kubernetes, and Azure DevOps
Familiarity with Power Platform (Power BI, Power Apps, Power Automate) and SharePoint integration

Job Responsibility

Architect and implement Retrieval-Augmented Generation (RAG) pipelines using tools like LangChain, LlamaIndex, and Azure AI Search
Design and coordinate agent-based LLM systems using frameworks like AutoGen, TaskWeaver, and CrewAI for complex document analysis and process automation
Integrate Azure Cognitive Services (OCR, layout analysis, document intelligence) for structured data extraction and real-time insight generation
Develop secure and scalable FastAPI backends, containerized via Docker and orchestrated on Azure Kubernetes Service (AKS)
Collaborate with business experts to fine-tune prompts, build chatbots with contextual memory, and deploy solutions that meet compliance and audit standards
Build low-code applications using Power Apps and Power Automate to streamline enterprise workflows like workforce planning and financial tracking
Monitor model performance using Azure Application Insights, iterate on user feedback, and maintain operational excellence with CI/CD pipelines
Contribute to AI research and publications and stay updated with the latest trends in ethical AI and edge deployment strategies

Fulltime

Chief of Arts and Culture

The Chief of Arts and Culture (Chief) of MOAC will be a visionary, collaborative...

Location

United States , Boston

Salary:

165000.00 USD / Year

Arts Consulting Group

Expiration Date

Until further notice

Requirements

At least 10 years of full-time, relevant professional experience in a supervisory capacity
Proven track record of coordination and leadership across similarly complex government agencies, universities, or nonprofit organizations in or related to the arts and creative industries
Ability to foster partnerships across sectors that effectively advance the arts
Outstanding communication and advocacy skills with the ability to engage and inspire diverse communities
Cultural fluency in and deep knowledge of arts ecosystems, including their unique challenges and opportunities
Results in securing public and private funding while managing resources to support large-scale programs
Experience with government operations and processes in a political environment is strongly preferred but not required
City of Boston residency is required within six months of offer acceptance

Job Responsibility

Set the direction for MOAC while reimagining Boston's cultural narrative and championing efforts to develop career pathways to develop Boston’s future creative workforce and revitalize downtown Boston as a creative enterprise zone and hub for the regional creative economy
Serve as the primary advocate for the arts within city government, foster cross-departmental partnerships, and be a responsive interagency partner for all mayoral initiatives
Foster innovative collaborations with private, public, and university sectors to secure resources that elevate the creative sector in Boston, leverage existing partnerships, and explore innovative funding strategies to accelerate momentum
Lead national engagement and efforts to position Boston as a beacon of creative and artistic innovation, uplifting Boston’s creative assets and industries, including healthcare, education, and real estate
Articulate the strategic vision for Boston’s arts and cultural priorities and align with the Mayor’s vision of a vibrant, inclusive City, that works across the various Cabinet departments
Cultivate and sustain relationships with many different types of stakeholders throughout the creative economy, community groups, philanthropic organizations, and corporate partners to secure funding and resources while building a shared collaborative approach to sector development across the varied arts and culture organizations in the City
Address major challenges, such as a lack of affordable space for creative artists and organizations, with an ongoing effort to prevent the displacement of visual and performing artists supported by sustainable funding that fosters a conducive environment for creatives at all levels
Serve as a leader and resource to facilitate the advancement of the Boston creative sector in navigating its evolution to best address challenges that include fair wages, fluctuating audience engagement, and innovative business models for cultural organizations
Represent the City on intergovernmental boards and committees that advance its interests, including those with regional and national networks, through conversations with the national arts commissioners network, creative state agency network, and various cultural policy conversations
Communicate effectively with diverse stakeholders, amplifying Boston’s cultural achievements on the local, national, and international levels

What we offer

Paid time off and holidays
health, medical, dental, vision, and prescription drug insurances
long-term disability, and life insurances
defined contribution retirement plan

Fulltime

Avp – Transaction Banking Bm

Join us as an “AVP – Transaction Banking BM” at Barclays in Transaction Banking,...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Support origination of strategy with a focus on management, regulatory impact and business strategy
Preparation and coordination of materials to support senior leadership meetings and communications
Develop dashboards and various MIS reports analyzing volume, Revenue, Risk, Productivity, Client Interactions and Sectors etc.
Production of business MI, strategy presentations and trend analysis
Supporting sales teams with various tools (CRM Salesforce, Tableau, Business Objects)
Create Client Briefs and marketing material for client meetings
Produce periodic headcount reports and ad-hoc productivity analysis
Establish and maintain database with historic competitive analysis for Revenue, Client Wallet, Costs, Headcount, Productivity and Returns
Produce ad-hoc analysis to support strategic decision-making and periodic decks for management meetings
Provide Competitor Analysis landscapes for Senior Management meetings

Job Responsibility

Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership
Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making
Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience
Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives
Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams
Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity
Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm
Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs
Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
flexible working arrangements
hybrid working
supportive and inclusive culture and environment

Fulltime

Workforce Real Time Coordinator

Crescendo

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 07, 2025

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