Workforce Real Time Coordinator Job at Crescendo

Real Time Analyst

We are seeking a Real-Time Analyst (RTA) to serve as a primary layer for live op...

Location

Salary:

Not provided

Clipboard

Expiration Date

Until further notice

Requirements

Proven experience in real-time operations, workforce management, or queue governance roles within high-volume, time-sensitive environments
Advanced proficiency in Google Sheets, including the ability to manipulate large datasets, build forensic audits from scratch, and automate manual processes
Demonstrated ability to perform root-cause analysis and investigative work, translating noisy or ambiguous data into clear operational insights
Strong independent judgment and comfort operating autonomously in high-pressure situations with minimal oversight
Excellent written communication skills, with the ability to summarize complex queue dynamics into clear, jargon-free narratives for diverse stakeholders
Experience working across multiple operational workflows or lines of business, with an understanding of how upstream and downstream changes impact live performance
Comfort with non-traditional schedules and a willingness to adapt working hours based on operational need

Job Responsibility

Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment
Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening
Distill complex operational signals into clear, concise, and actionable updates for leadership and stakeholders during high-pressure incidents
Exercise independent judgment to resolve outliers and crisis situations that fall outside established SOPs, particularly during off-hours or low-support periods
Build and maintain forensic analyses of queue performance using Google Sheets, including large data manipulation, ad-hoc modeling, and automated tracking tools
Serve as a control function and voice of reason during incidents, coordinating actions, documenting decisions, and ensuring consistent execution of operational levers
Partner with Operations, and related teams to identify systemic risks, recurring issues, and opportunities for operational improvement
Support the development of governed, threshold-based alerting and guardrails for queue management, aux swapping, and outbound logic
Maintain a mission-first mindset with flexibility in working hours to support true 24/7 coverage as part of a small, highly interdependent team

Fulltime

Associate WFM Analyst, LiveCall

The Real-Time Coordinator is responsible for monitoring and managing intraday pe...

Location

United States , Peachtree Corners

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Minimum 2 years in a real-time or workforce management role within a contact center environment
Hands-on experience with Five9 or similar telephony platforms and Verint Workforce Management software
Strong understanding of contact center KPIs (ASA, SL, AHT, shrinkage, occupancy)
Proficiency in Microsoft Excel and reporting tools
familiarity with CRM systems is a plus
Excellent problem-solving skills and ability to make quick, data-driven decisions under pressure
Strong communication skills for effective coordination across multiple teams

Job Responsibility

Continuously monitor real-time call volume, queue performance, and agent adherence using Five9 dashboards and Verint WFM tools
Adjust schedules, skill assignments, and routing strategies to maintain service level agreements (SLAs)
Respond promptly to unforeseen events such as call spikes, outages, or staffing shortages by implementing contingency plans
Execute intraday schedule changes, including breaks, lunches, and off-phone activities, to align with forecasted demand
Collaborate with Workforce Manager to analyze trends and recommend adjustments to improve efficiency
Maintain accurate records of schedule changes and adherence metrics for reporting and compliance purposes
Utilize Five9 reporting tools to track agent performance, occupancy, and queue health
Generate and distribute real-time and end-of-day performance reports to leadership and stakeholders
Ensure integration and data accuracy between Five9, Verint WFM, and CRM systems
Serve as the primary point of contact for real-time operational updates to supervisors and team leads

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
three weeks Paid Time Off (PTO) in their first year of employment
11 paid holidays plus 3 floating days
eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave

Fulltime

Real Time Analyst

We are seeking a Real-Time Analyst (RTA) to serve as a primary layer for live op...

Location

Salary:

Not provided

Clipboard

Expiration Date

Until further notice

Requirements

Proven experience in real-time operations, workforce management, or queue governance roles within high-volume, time-sensitive environments
Advanced proficiency in Google Sheets, including the ability to manipulate large datasets, build forensic audits from scratch, and automate manual processes
Demonstrated ability to perform root-cause analysis and investigative work, translating noisy or ambiguous data into clear operational insights
Strong independent judgment and comfort operating autonomously in high-pressure situations with minimal oversight
Excellent written communication skills, with the ability to summarize complex queue dynamics into clear, jargon-free narratives for diverse stakeholders
Experience working across multiple operational workflows or lines of business, with an understanding of how upstream and downstream changes impact live performance
Comfort with non-traditional schedules and a willingness to adapt working hours based on operational need

Job Responsibility

Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment
Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening
Distill complex operational signals into clear, concise, and actionable updates for leadership and stakeholders during high-pressure incidents
Exercise independent judgment to resolve outliers and crisis situations that fall outside established SOPs, particularly during off-hours or low-support periods
Build and maintain forensic analyses of queue performance using Google Sheets, including large data manipulation, ad-hoc modeling, and automated tracking tools
Serve as a control function and voice of reason during incidents, coordinating actions, documenting decisions, and ensuring consistent execution of operational levers
Partner with Operations, and related teams to identify systemic risks, recurring issues, and opportunities for operational improvement
Support the development of governed, threshold-based alerting and guardrails for queue management, aux swapping, and outbound logic
Maintain a mission-first mindset with flexibility in working hours to support true 24/7 coverage as part of a small, highly interdependent team

Fulltime

Director of Americas Regional Facilities

Meta is seeking a dynamic and experienced professional to join our Global Workpl...

Location

United States , Menlo Park

Salary:

204000.00 - 262000.00 USD / Year

Real-Time Operations Specialist

Be the "air traffic controller" of our Revenue Center, managing real-time queues...

Location

United States

Salary:

20.00 - 22.00 USD / Hour

LoadUp

Expiration Date

Until further notice

Requirements

2+ years in a call center, workforce management, or operations support role
Familiarity with CRM, telephony, or WFM tools
strong understanding of call center metrics (SLAs, occupancy, etc.)
Analytical Mindset: Ability to make quick, data-driven decisions during high-volume periods
Excellent coordination skills to work seamlessly with agents and leadership
Ability to work a Tuesday – Saturday schedule in the office

Job Responsibility

Monitor real-time call queues, agent states, and workload distribution to maintain SLA targets across Sales, Support, and Fulfillment
Identify call volume trends, spikes, or backlogs and take proactive action to mitigate service impact
Make real-time staffing adjustments, including break management, shift changes, and agent reassignments
Track schedule adherence, occupancy, and utilization, flagging risks or gaps to leadership
Generate and distribute daily and weekly workforce and performance reports
Partner closely with CX leadership and team leads to support daily workforce management needs
Support onboarding by helping new agents understand schedules, adherence expectations, and queue workflows

What we offer

Medical, Dental, Vision, and Life Insurance coverage
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Generous Paid Time Off
401(k) with 5% Company Match
Employee Recognition Program
Monthly Lifestyle Stipends
Referral Rewards Program
Growth with Purpose

Fulltime

Group Lead, Embedded Software

The Embedded Systems Group Lead serves both as lead engineer and as a technical ...

Location

United States , Tampa

Salary:

Not provided

AEVEX Aerospace

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Aerospace Engineering or related field required, MS preferred
7+ years of software development experience, with experience in technical leadership or teamlead roles preferred
Proven experience developing autopilot systems, ground control stations, or flight simulation software
Prior experience in robotics, autonomous systems, or multi-agent coordination is highly preferred
Extensive experience with embedded systems and Linux-based environments
Experience in communication protocol design and debugging across mixed hardware
Experience across defense and commercial UAV applications
Experience on both military and commercial applications
Experience with embedded and companion computing environments (NVIDIA Jetson/Orin, Arduino, Raspberry Pi, STM32)
Proficiency in C, C++, Python, and exposure to C#, Lua, or similar languages

Job Responsibility

Lead a multidisciplinary software engineering group responsible for embedded, autonomy, and ground-station UAS software development
Manage team workload, task assignment, and performance across multiple concurrent programs
Balance staffing, priorities, and technical focus to meet both near-term deliverables and long-term capability growth
Interface with Flight Test, Systems Engineering, and Hardware teams to ensure system-level integration and rapid iteration
Serves as the primary interface between software engineering, program management, customers, and executives
Coordinates seamlessly with systems, hardware, and test teams to deliver integrated UAS capabilities
Implement networked and containerized system design
Provide cradle-to-grave ownership of software developed after release, including updates, support, and technical oversight
Integrate and maintain real-time systems for flight-critical and autonomy software components
Design and oversee integration of sensors, GPS/INS fusion, and communication protocols (SPI, I2C, UART, CAN, TCP/UDP)

What we offer

401(k)-retirement plan
comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company
professional development funds
an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees

Fulltime

New

Roc (remote Operations Centre) Coordinator

Make your mark at Boskalis Subsea Services as ROC (Remote Operations Centre) Coo...

Location

United Kingdom , Aberdeen

Salary:

Not provided

Boskalis

Expiration Date

Until further notice

Requirements

Previous personnel Coordinator/Administrations experience in a fast-paced Energy Sector environment
Academic Qualification in Administrations – HNC/HND (desirable)
Understanding of operational workflows - awareness of vessel activity, downtime scenarios, and personnel work status
Administrative and coordination capability - able to maintain accurate lists, logs, and personnel tracking records
Communication - clear verbal and written communication with ROC, crewing, logistics, and operational personnel
IT Competency – proficient in basic digital tools (Excel, Teams, operational tracking systems) with strong accuracy and attention to detail
Safety - understands and adheres to NINA values and operational safety requirements

Job Responsibility

Effectively managing pool of ROV and ROC personnel to ensure correctly sized to support the business, aligning with forecast demands for all Boskalis worksites
Maintain real-time updates of ROV/ ROC personnel movements in the offshore people system, ensuring accurate recording and processing of all ROV personnel man days for cost tracking and recovery purposes
Liaising with OPO and ROV Crewing Lead to ensure offshore ROV/ROC personnel are aligned with crew change schedules
Support the ROC Supervisor in daily coordination of workforce allocation
Communicate personnel status changes clearly to all relevant stakeholders
Liaise with crewing and logistics to forecast upcoming personnel needs and update plans
Maintain clear records and logs in line with ROC processes and company procedures
Assist in routine ROC operational support tasks as directed by the ROC Supervisor

What we offer

Holiday entitlement of 34 days
Contributory pension scheme
Private medical insurance
Death in service benefit
Range of flexible benefits including the opportunity to buy additional holidays each year
Career development opportunities through (online) courses at Boskalis academy

Fulltime

WFM Service Delivery Manager

As Workforce Management Service Delivery Manager for our Contact Centre Operatio...

Location

Switzerland , Bern

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in an insurance services call/contact centre
Minimum 3+ years experience in Workforce Management
Proven management and leadership experience
Ability to work in a fast-paced environment and adapt to changing priorities
Proficiency in Microsoft Office products (Excel, Word, PowerPoint)
Strong knowledge of telephony/call routing and workforce management platforms (CC Math / Verint advantageous)
Understanding of cross-business workforce management practices
Experience leading or supporting project initiatives
Excellent communication skills
Experience in business analysis, reporting, problem identification, resolution, and root cause analysis

Job Responsibility

Lead and manage a team of scheduling and intra-day analysts, fostering a collaborative and high-performance culture
Develop strategies and processes to build a self-sufficient tactical workforce management function that collaborates effectively with partners and stakeholders
Regularly review and update delivery plans, making recommendations to strategic planning function and senior leadership for effective execution in operations
Serve as the primary point of contact for short term/real-time operational issues, communicating with functional leads and other stakeholders to resolve issues promptly
Oversee workforce management functions, coordinating process improvement and business functions to support the overall business strategy
Foster a culture of continuous improvement by evaluating processes, identifying areas for enhancement, and implementing innovative solutions
Foster a development culture that mutually meets the business requirements and individual career goals
Oversee procedure and policy documentation, including real-time playbook documentation
Perform additional duties as assigned to support the contact centre’s objectives

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs for health and wellbeing
Flexibility in planning and arranging for a better work-life balance

Fulltime

Workforce Real Time Coordinator

Crescendo

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 07, 2025

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