Workforce Real Time Coordinator Jobs

Crescendo

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

A Real-Time Coordinator is responsible for real-time and intraday management of resources to ensure the best possible performance is delivered day-to-day across Email, Messaging, and Voice Lines of Business.

Job Responsibility:

Manage the volume of different channels, ticket distribution, scheduling, program break and lunch schedules, ad hoc schedule adjustments, and ensure schedule adherence
Monitor incoming volumes in real-time and arrange additional coverage as needed
Work closely with the management team to analyze and help improve support delivery
Assist leadership in time tracking accuracy for all agents
Support with reporting distribution, where needed by other team members
Assist with projects and other duties as requested or assigned
Efficiently manage the team utilization using our WFM and CX Tools
Support with scheduling or schedule management where needed
Able to maintain strict confidentiality

Requirements:

3+ years experience in a Workforce, Real-Time, or Business Analysis role is required
Amazing work ethic
Previous experience in using CX platforms (Zendesk preferred)
Attention to detail and a high level of accuracy
Ability to multitask, focus, and complete reports for extended periods
Ability to take initiative, communicate effectively, and ask questions
Enjoy working in a collaborative environment and are a team player
Ability to quickly learn and master new systems
Basic level of Google/Sheets/Microsoft Excel skills, including formatting, and an appetite for learning how to use formulas!
Connection to our core values: Be Humble, Take Ownership, Care for Others, Embrace Growth, and Manifest Trust

What we offer:

Flexible working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Competitive retirement benefits
Access to free posture-based fitness workouts from home paid Sabbatical Leave
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Workforce Real Time Coordinator