Workforce Planning Specialist Job at Randstad (Canberra)

Workforce Management Specialist II - Strategic Workforce Planning

The Workforce Management Specialist II supports staffing processes within the St...

Location

United States of America , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor's degree in business, Human Resources, or related field preferred
Experience with data systems and data visualization platforms like Power BI required
Experience with Microsoft Office, especially Excel, web applications, and Outlook required
Experience with HRIS preferred
2-4 years’ experience in Human Resources, Talent Management, Workforce Planning, data analytics, or related field required
Human Resources Certification preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Supports workforce planning practices to promote a high-performance culture emphasizing quality, productivity, and high patient care standards within the department
Uses written and verbal communication skills to advise senior-level clients on workforce planning process recommendations and best practices, leading both internal and client-facing review sessions focused on processes and deliverables
Collaborates with leadership in the implementation and management of organizational design and structure to meet enterprise needs effectively
Assists in forecasting staffing requirements based on historical data, trends, and projected volume to ensure optimal resource allocation
Guides leaders through workforce optimization reviews, ensuring the best utilization of existing staff and adherence to the approval process for additional staffing requests
Provides guidance on correct organizational structure and compliance with FLSA, tax regulations, and other human resources governance standards
Manages and maintains relationships with clients and client leadership teams, overseeing correspondence and reporting
Analyzes the impact of mass changes or reorganization requests, working with business and leadership teams through the governance process
Ensures alignment of departmental positions with budgetary and allocation guidelines

Fulltime

Senior Workforce Planning Specialist

Location

Italy , Sesto Fiorentino, Firenze

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Being able to understand and embrace the IKEA people promise and people planning principles
Good knowledge of the workforce process and how can be executed in the unit
Good knowledge of how to implement plans, according to set budgets, business plan priorities and goals
Good knowledge of paid and worked hours dimensioning at unit level
Good knowledge of determining the existing staffing structure and proposing an ideal to-be contract structure
Good knowledge of unit business drivers and tasks and how they align to meeting and improving the customer experience
Good knowledge about the rights and obligations of workers and employers
Good knowledge of scheduling and time keeping software used in the unit
Good knowledge of legal people planning requirements, IKEA employment standards and adherence
Good ability to communicate clearly and effectively to different stakeholders and lead them to the organizational goals

Job Responsibility

Ensure adherence to IKEA employment standards, local legislation, and union requirements that relate to People Planning
Lead the partnership with department managers to co-create and post schedules on a timely basis, while aligning with the unit’s hours forecast
Apply available tools and relevant data analysis, including staffing structure and employees availability analysis, to secure and improve the people planning process in the unit in coordination with unit HR Team
Collaborate with Recruiting team and HR Manager to ensure vacancies are reviewed against defined headcount
Support the development and implementation of the digital people planning solutions.

What we offer

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together.

Fulltime

Senior AI Business Solutions - Workforce Specialist

Microsoft ANZ is on a mission to empower every organisation across Australia and...

Location

Australia , Melbourne

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years proven track record of excellence in solution sales within SaaS, cloud, or AI-driven platforms
Demonstrated experience leading complex, multi-stakeholder enterprise deals with measurable commercial outcomes
Ability to translate emerging technologies (AI, automation, agents) into clear business value and transformation narratives
Australian or New Zealand Citizen or Permanent Resident
Familiarity with AI-led transformation, including Copilot, automation platforms, or enterprise AI solutions (Preferred)
Experience working across both workplace productivity and business process transformation domains (Preferred)

Job Responsibility

Drive strategic, high-value AI transformation deals by engaging C-level and senior decision-makers, shaping opportunities that integrate Copilot, AI Agents, and business process automation as well as Windows 365
Drive solution sales best practices, crafting strategies that differentiate and challenge customers with creative solutions
Lead the convergence of AI Workforce and AI Business Process motions, positioning Microsoft as the partner to redesign both how people work and how processes run in an Agentic enterprise
Articulate the value of Agentic AI architectures, including the role of Copilot, Copilot Studio, and enterprise Agents, demonstrating how they augment employees and automate workflows at scale
Shape customer strategies around AI governance and sovereignty, ensuring solutions align with A365 Governance models, compliance frameworks, and local regulatory requirements
Accelerate adoption through differentiated storytelling, showcasing how Microsoft's end-to-end platform—enables secure, orchestrated AI solutions
Orchestrate complex deal cycles by aligning internal stakeholders, partners, and global resources to deliver impactful outcomes
Leverage partner and ecosystem capabilities to scale delivery building on Agent frameworks and Copilot extensibility
Drive disciplined execution across territory planning, pipeline management, and forecasting, with a focus on delivering consistent commercial outcomes
Stay ahead of market trends, continuously building expertise in emerging areas such as Agent orchestration, multi-agent systems, and enterprise AI operating models

Fulltime

Sales Specialist - Workforce AI

Are you inspired to empower organizations to transform the way they work by harn...

Location

Taiwan , Taipei

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 5+ years work experience that included 2+ years of experience in technology-related sales or solution area business management

Job Responsibility

Drive AI transformation deals by conducting consultative selling conversations with business decision makers (BDMs), showcasing the value of Copilot, Copilot Studio, Viva, and Agents at Work
Act as a trusted advisor by aligning AI solutions to customer priorities, building compelling ROI-based business cases, and qualifying deals effectively
Accelerate paid Copilot growth through immersive engagements, extensibility strategies, and security-focused narratives
Partner with others cross-organizationally and support the development of end-to-end sales motions for Copilot Studio and Cloud PC/Virtualization (Windows 365 and AVD), including Intune Suite attach opportunities
Grow frontline worker (FLW) sockets and Copilot adoption, driving upsell and customer prioritization in collaboration with Digital Sales and Engineering teams
Support Agent 365、ME5、ME7 opportunities through partner-led motions and orchestrate deal closure with Commercial Executives
Engage with internal stakeholders to help build new pipeline and secure customer intent to buy by leveraging digital signals, partner workshops, and marketing events
Maintain accurate account plans and MSX updates, ensuring alignment with strategic priorities and consumption milestones
Coordinate cross-solution opportunities across Security, Business Applications, Surface, and Azure, partnering with ATU, CSU, FastTrack, and other stakeholders
Uphold compliance by modeling ethical behavior, completing required trainings, and proactively identifying and escalating risks

Fulltime

Sales Specialist - Workforce AI

Are you inspired to empower organizations to transform the way they work by harn...

Location

United States , Multiple Locations

Salary:

87000.00 - 148700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 2+ years of experience in technology-related sales or account management
OR equivalent experience
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties
Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 6+ years experience in technology-related sales or account management
OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management
OR equivalent experience
4+ years solution or services sales experience
4+ years of experience forecasting, developing demand and building pipeline, and leading/orchestrating complex, matrixed teams
1+ year of experience with Generative and Agentic AI
Experience with Microsoft Copilot and/or Generative AI Technologies

Job Responsibility

Drive AI transformation deals by conducting consultative selling conversations with business decision makers (BDMs), showcasing the value of Copilot, Copilot Studio, Viva, and Agents at Work
Act as a trusted advisor by aligning AI solutions to customer priorities, building compelling ROI-based business cases, and qualifying deals effectively
Accelerate paid Copilot growth through immersive engagements, extensibility strategies, and security-focused narratives
Partner with others cross-organizationally and support the development of end-to-end sales motions for Copilot Studio and Cloud PC/Virtualization (Windows 365 and AVD), including Intune Suite attach opportunities
Grow frontline worker (FLW) sockets and Copilot adoption, driving upsell and customer prioritization in collaboration with Digital Sales and Engineering teams
Support Teams Phone and ME5 opportunities through partner-led motions and orchestrate deal closure with Commercial Executives
Engage with internal stakeholders to help build new pipeline and secure customer intent to buy by leveraging digital signals, partner workshops, and marketing events
Maintain accurate account plans and MSX updates, ensuring alignment with strategic priorities and consumption milestones
Coordinate cross-solution opportunities across Security, Business Applications, Surface, and Azure, partnering with ATU, CSU, FastTrack, and other stakeholders
Uphold compliance by modeling ethical behavior, completing required trainings, and proactively identifying and escalating risks

Fulltime

AI Workforce Specialist

Joining Microsoft as an AI Workforce Specialist presents a unique and transforma...

Location

Canada , Calgary

Salary:

103500.00 - 170700.00 CAD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 4+ years experience in technology-related sales or account management
OR equivalent experience
Experience leading customer engagements to identify business needs

Job Responsibility

Lead the sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights
Leads partner teams and resources, and fosters lasting relationships that activate co-selling strategies and drive partner attach to each opportunity through every stage in the sales lifecycle
Leads partner organization connections (i.e. GPS) that lead to enduring relationships, shared gains, partner health and alignment with execution plans to accelerate customer value realization at scale
Lead customer engagements to identify business needs and align Microsoft solutions
Lead discussions with senior stakeholders and decision makers for high-value customers to identify, qualify, and accelerate sales opportunities
Serves as a key point of contact for, and partners with internal senior stakeholders within and across organizations to strategically drive customer success
Proactively engages with account teams to align the customer's artificial intelligence (AI) transformation vision with their business priorities and success objectives
Ensures the integration of security principles in customer interactions, opportunity, and pursuits to maintain trust and compliance standards
Develop and execute account plans to drive adoption and consumption of Microsoft technologies
Collaborate with technical specialists, customer success managers, and partners to deliver value

Fulltime

Specialist, Workforce Management

As a Specialist, Workforce Management (WFM), you will play an integral role in d...

Location

Philippines , Taguig

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

3–5 years of relevant experience in workforce management, operational excellence, or data analytics
Strong analytical skills with the ability to interpret performance trends
Proficiency in Excel, with hands-on experience using MS SQL, Tableau, or Power BI
Experience with global WFM programs or systems preferred
Attention to detail and commitment to data integrity
Strong written and verbal communication skills
Ability to manage multiple tasks and meet deadlines in a fast-paced global environment
Experience collaborating in multicultural teams is preferred
Bachelor’s degree in a related field required

Job Responsibility

Support Performance Coaches in monthly performance reviews and resource optimization analytics and driving adherence to governance standards
Validate and analyze historical and operational data for accurate forecasting and planning
Maintain and update workforce capacity plans to align resources with workload requirements
Assist in managing WFM platforms and tools, ensuring system data accuracy and integrity
Prepare clear, consistent reports and dashboards that drive informed decision-making
Provide operational and analytical support for initiatives to improve workforce optimization and efficiency
Help maintain WFM documentation, including processes, policies, and frameworks

What we offer

Personalized benefits that support personal well-being and growth
Supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health

Fulltime

Workforce Specialist

As a Workforce Specialist you will work together with the rest of Operations tea...

Location

Spain , Barcelona

Salary:

Not provided

Leadtech Group

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in technical fields or equivalent relevant work experience
3-4 years of progressive experience in the field of workforce management, real-time analysis within a Customer Service team
Experience in managing staff forecasts and scheduling, in a multilingual and multi-skilled environment across different lines of business
Spanish: Professional fluency
English: Professional fluency
3-4 years of progressive experience in the field of workforce management, sales/staff forecasting or logistics planning, particularly with multilingual/multi-skilled staff
Previous experience with scheduling tools (Genesys Workforce, Asana, Playvox...)
In-depth understanding of key productivity indicators in the Customer Service field (SLA, occupancy, AHT, FCR, etc.)
Proficiency in Word, Excel, PowerPoint, and G Suite applications
Intermediate to advanced knowledge in data analysis, Qliksense, Qlikview or other data visualisation tools

Job Responsibility

Analyze current and past inflow and outflow volumes, backlog accumulation, productivity and other relevant metrics impacting the results of the project operations
Defining new KPIs linked to staffing, agent productivity and occupancy
Working with Business Intelligence teams to ensure that current data visualization tools are reliable
Define different scheduling processes to guarantee that every line of business is fully covered in terms of Customer Service staff
Liaise with the training and operations teams to properly communicate service needs in terms of staff and skills
Create analytical skills and the ability to understand and organize complex Customer Service inflow scenarios
A great focus on attention to detail with the ability to multitask in a target-driven and fast-paced organization
Understanding of different Customer Service indicators linked to productivity and the ability to design new KPIs to ensure improvement
Excellent oral and written communication skills and the ability to effectively communicate with a diverse audience at every level of the organization, both in English and Spanish
Able to thrive in a fast-paced working environment: you can think on your feet while reacting to a wide range of issues, and maintain recurrent reports aiming to give visibility to different stakeholders of the recruitment, scheduling and productivity performance of the Customer Service team

What we offer

Flexible career path with personalized internal training and an annual budget for external learning opportunities
Flexible schedule with flextime (7 - 9:30 a.m. start, 3:30 - 6 p.m. end)
Option of working full remote or from our Barcelona office
Free Friday afternoons with a 7-hour workday
35-hour workweek in July and August
Competitive salary
Full-time permanent contract
Top-tier private health insurance (including dental and psychological services)
25 days of vacation plus your birthday off
Flexible vacation options—no blackout days

Fulltime

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Workforce Planning Specialist

Job Description

Job Responsibility

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