Workforce Planning Manager Job at Wesley Mission (North West Sydney)

Workforce Strategy and Planning Senior Manager

The Workforce Strategy and Planning Senior Manager drives the strategy, design, ...

Location

Netherlands , Amsterdam

Salary:

Not provided

AniCura Group

Expiration Date

Until further notice

Requirements

Minimum: Bachelor’s degree in human resources, Business Administration, Data Analytics, or related field.
Preferred: Advanced degree or certification in Workforce Planning, P&O Analytics, or Business Strategy.
8+ years in workforce planning, P&O analytics, or strategic P&O roles.
Strong expertise in data analysis, forecasting, and modeling techniques.
Proficiency with workforce planning and analytics tools (e.g., SAP SuccessFactors, Workday, Power BI).
Experience in multi-country, matrixed, and dynamic business environments.
Strong stakeholder management, communication, and data storytelling skills.
Fluency in English (additional European languages are a plus).

Job Responsibility

Develop and lead MVH Europe’s integrated workforce planning strategy, ensuring alignment with business growth, transformation efforts, and capability priorities.
Design workforce models to address current gaps and anticipate future needs across regions, roles, and functions.
Act as a workforce planning thought partner to senior leadership, P&O, Finance, and Operations.
Analyze workforce data to identify talent risks, skill gaps, trends, and optimization opportunities.
Build dashboards, KPIs, and reporting frameworks to inform leadership decision-making.
Collaborate with P&OIS, Digital, and Analytics teams to embed workforce intelligence into systems and platforms.
Use scenario planning to model workforce responses to market shifts, organizational change, or strategic pivots.
Provide evidence-based recommendations for staffing, mobility, restructuring, and capacity building.
Connect workforce planning with talent acquisition, learning & development, and succession planning.
Partner with Talent, P&O Business Partners, and Leadership Development teams to ensure implementation readiness.

What we offer

An industry competitive salary and benefits package.
A stimulating work environment with good opportunities for personal development.
Freedom to take responsibility and the opportunity to influence.
Flexible working hours, hybrid working, international, digital work environment.
Learning and development opportunities.
The opportunity to cuddle our beloved 4-legged friends in our offices.

Fulltime

Workforce Management Analyst

We are offering a long term contract employment opportunity for a Workforce Mana...

Location

United States , New Brighton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 10 years of experience in the service industry, preferably in a role related to workforce management
Proficiency in Ad Hoc Reporting, with the ability to generate and interpret complex reports as required
Experience in Auditing, with an eye for detail and a commitment to maintaining high quality standards
Profound knowledge of Business Process Functions, including the ability to understand, analyze, and improve current processes
Expertise in Workforce Analysis, including the ability to interpret data and make informed decisions regarding workforce allocation and management
Proficiency in Workforce Management (WFM), with experience in using WFM tools to manage and optimize workforce productivity
Experience in Workforce Planning, with the ability to develop and implement effective workforce strategies and plans
Proficiency in presentation software, with the ability to create compelling presentations for various audiences
Advanced skills in spreadsheet software, including the ability to use advanced formulas and create complex spreadsheets
Experience with data visualization tools, with a focus on creating interactive data visualizations and reports

Job Responsibility

Analyze workforce data and provide actionable insights to aid in decision-making processes
Prepare comprehensive reports using tools like PowerPoint, Excel, and Power BI
Collaborate with HR Business Partners, providing them with data-driven insights and observations to support their decision-making and planning
Work towards enhancing the function of analytics, providing recommendations for improvement
Handle ad hoc reporting and auditing tasks, ensuring data accuracy and integrity
Conduct detailed workforce analysis, identifying trends, patterns, and key observations
Manage business process functions related to workforce management
Utilize tools like Snagit for effective communication of data insights
Demonstrate a strong ability to ask thought-provoking questions to uncover additional insights.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
Eligibility to enroll in company 401(k) plan
Competitive compensation
Free online training.

Fulltime

Workforce Management Lead, Risk Operations

We are looking for an experienced and strategic Workforce Management Lead to dri...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
5+ years of people management experience
Expertise in forecasting and capacity planning in complex environments
Moderate knowledge of KYC, AML, and Sanctions compliance
Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
Experience collaborating with diverse teams and managing key partner relationships
Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Job Responsibility

Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Senior Workforce Planning Specialist

Location

Italy , Sesto Fiorentino, Firenze

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Being able to understand and embrace the IKEA people promise and people planning principles
Good knowledge of the workforce process and how can be executed in the unit
Good knowledge of how to implement plans, according to set budgets, business plan priorities and goals
Good knowledge of paid and worked hours dimensioning at unit level
Good knowledge of determining the existing staffing structure and proposing an ideal to-be contract structure
Good knowledge of unit business drivers and tasks and how they align to meeting and improving the customer experience
Good knowledge about the rights and obligations of workers and employers
Good knowledge of scheduling and time keeping software used in the unit
Good knowledge of legal people planning requirements, IKEA employment standards and adherence
Good ability to communicate clearly and effectively to different stakeholders and lead them to the organizational goals

Job Responsibility

Ensure adherence to IKEA employment standards, local legislation, and union requirements that relate to People Planning
Lead the partnership with department managers to co-create and post schedules on a timely basis, while aligning with the unit’s hours forecast
Apply available tools and relevant data analysis, including staffing structure and employees availability analysis, to secure and improve the people planning process in the unit in coordination with unit HR Team
Collaborate with Recruiting team and HR Manager to ensure vacancies are reviewed against defined headcount
Support the development and implementation of the digital people planning solutions.

What we offer

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together.

Fulltime

Senior Workforce Manager

We are looking for a strategic Senior Workforce Manager - WFM for our Customer O...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

8+ years of experience with workforce management and customer care operations projects such as improvement of efficiency, quality, costs etc. including experience with outsourced service providers. Ideally from a global BPO environment
Strong understanding of WFM principles and the functionalities of the common WFM tools in the market like IEX, Calabrio, Verint, Amazon connect, Zendesk, Avaya, data suites like Looker, Tableau, etc.
Demonstrated knowledge of customer experience tools and systems including best practices
Strong business acumen with an ability to understand the direction and goals of the business
Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
Strong understanding of forecasting, planning, scheduling and real-time management methodologies
Ability to work independently, anticipate problems and suggest solutions
Ability to communicate effectively, influence and drive change while building rapport and credibility quickly with all levels in the organisation
Fluent written and verbal communication in English

Job Responsibility

Optimize and manage our workforce management framework, including implementation of both short- and long-term forecasting, capacity planning and budget for the global footprint of Customer Care. You will take full ownership of the network on Workforce Management across all the outsources partners
Optimize Planning to execute short- and long term projects, to ensure we are in line with the company growth, Gross Margin, Cost per Booking and Cost to Serve metrics. You will take ownership of all WFM areas
Identify the best billing and operating model for our various lines of businesses to optimise performance and reduce wastage, and to optimize for the seasonality factors and reduce operational effort of the in-house WFM team
Perform quantitative analysis of key process indicators (Demand Drivers, Contact Ratio, CSAT and other metrics) and build business cases to improve Customer Journey and lead comprehensive execution plans for supporting customer experience improvement initiatives. To succeed, you will work with a variety of internal stakeholders, including Marketing & Product
Partner with cross-functional teams to solve problems, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally
To succeed, you will work closely with our Strategic Finance, Customer Care Operations, Product and external providers to make sure we provide a 7-star experience at optimal cost while accommodating our growth

Fulltime

Head of Workforce Planning and People Operations

Head Of Workforce Planning & People Operations - SEC, Glasgow | Full-Time / Perm...

Location

United Kingdom , Glasgow

Salary:

45000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Experience in HR/workforce management, including experience in a leadership role
Experience managing casual/worker status staff and leading volume recruitment campaigns
Proven success in retention strategies, talent planning, and resource deployment
Strategic thinking aligned to workforce planning and organisational goals
Strong leadership, team management, and employee relations skills
Recruitment and retention expertise, including D&I initiatives
Payroll management experience
Analytical and data-driven approach
Excellent verbal and written communication skills
Integrity, empathy, and commitment to employee well-being

Job Responsibility

Lead the Levy People team at SEC, ensuring adherence to daily, weekly, and monthly processes
Identify team training needs and implement development initiatives
Manage People Team rotas, absences, annual leave, and employment-related issues
Ensure the team maintains Levy’s People Signature and standards of professionalism
Design and execute large-scale recruitment campaigns for casual staff
Collaborate with Marketing/Communications to source talent via multiple channels
Lead the end-to-end recruitment process and provide guidance to hiring managers
Develop and implement retention strategies to improve employee satisfaction and reduce turnover
Identify high-potential staff and lead talent development and succession planning
Conduct regular one-to-ones and personal development reviews for the People Team and casual workforce

What we offer

healthcare
wellbeing support
23 days' annual leave plus bank holidays
life assurance
meals on duty

Fulltime