Workforce Planning Manager Job at Boots (Nottingham)

Job Description

Are you ready to make a difference? Join us at Boots as a Workforce Operations Manager in Nottingham, Beeston, leading how we plan and invest in colleague hours across our UK & ROI stores. This is a high-impact role shaping workforce strategy, cost efficiency, and customer experience at scale. This role sits within the Workforce Operations function at Boots and reports into the Head of Workforce Operations. You will lead a team of Workforce Analysts and play a critical role in managing payroll investment across our UK & ROI store estate, ensuring we balance cost, service, and customer experience.

Job Responsibility

Own workforce planning and payroll allocation across all Boots UK & ROI stores estate
Lead and develop a team of Workforce Analysts, ensuring accuracy and integrity of workforce models (including ACI)
Model and validate payroll savings opportunities and support business case development across functions
Lead the Customer Driven Profiling (CDP) process, ensuring resource aligns to customer demand
Provide clear, insight-led reporting to senior stakeholders to support decision making
Drive continuous improvement in workforce planning methodologies, tools and governance

Requirements

Strong experience in workforce planning, financial modelling or labour optimisation in a large, complex business
Proven ability to work with large data sets and apply analytical thinking to solve business challenges
Experience managing or leading analysts and delivering high-quality outputs through others
Strong stakeholder management skills with the ability to influence senior leaders
Ability to simplify complex data into clear, actionable insights
Comfortable working to deadlines and managing multiple priorities

Nice to have

Experience with workforce planning tools or models (e.g. labour models, forecasting tools, data cube structures)
Knowledge of retail or multi-site operations
Experience applying continuous improvement or lean methodologies
Understanding of payroll budgeting or financial planning processes

What we offer

Boots Retirement Savings Plan
Generous employee discounts for you and a family member
Enhanced maternity/paternity/adoption leave pay
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
Flexible benefits scheme including options for additional holiday and discounted gym memberships

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Workforce Planning Manager