Workforce Planning Associate Job at NTT DATA (London)

Principal Associate, Workforce Planning & Ops

As a Principal Associate of Workforce Planning, you will support implementation ...

Location

Mexico , Mexico City

Salary:

Not provided

Capital One

Expiration Date

Until further notice

Requirements

Intermediate-Advanced English fluency
Bachelor's Degree
At least 1 year of process management experience
At least 1 year of experience communicating and collaborating with multiple partner groups
At least 2 years leading strategic projects
At least 1 year of experience working with Google Sheets (part of G Suite) using advanced lookup & reference, conditional logic, calculated fields, array formulas and Apps Script

Job Responsibility

Consolidating data from disparate sources to create a 'single source of truth.'
Work independently to interpret and develop solutions to complex business challenges that have a significant impact on the function or branch
Identify areas for improvement in operational processes and implement solutions to enhance efficiency and productivity
Address operational issues and challenges, finding solutions and implementing changes to prevent future problems
Work with other teams to achieve organizational goals, ensuring alignment and effective communication
Clearly explain complex data findings to stakeholders
Develop and implement analytical frameworks to monitor and optimize the concrete impact our initiatives are having on our objectives
Analyze data to identify patterns and draw meaningful conclusions
Embrace a culture of continuous improvement, seeking out opportunities to optimize processes and enhance performance

What we offer

Healthy Body, Healthy Mind: options and tools to help decide which health plans best fit your needs
Save Money, Make Money: secure your present, plan for your future and reduce expenses along the way
Time, Family and Advice: options for your time, opportunities for your family, and advice along the way

New

Workforce Planning Manager - Events

As a global sports travel business delivering sporting trips and events worldwid...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in workforce planning, resource scheduling or logistics planning
Experience managing budgets and labour costs
Strong planning, forecasting and analytical skills
Experience working within travel, logistics, events or operational environments
Excellent stakeholder management and relationship-building skills
Strong organisational skills with the ability to manage multiple priorities and deadlines
Advanced Microsoft Office skills, particularly Excel
A proactive, self-motivated and solutions-focused approach
Excellent communication and customer service skills
Strong attention to detail and a commitment to compliance and operational excellence

Job Responsibility

Forecast staffing requirements for upcoming trips, events and operational activity
Develop detailed staffing plans and cost models to support business performance
Source, onboard and manage staffing agencies and external workforce suppliers
Negotiate rates, terms and service agreements to maximise value and control costs
Ensure compliance with UK and international employment regulations, including Right to Work requirements and agency worker legislation
Manage agency worker timesheets, approvals and associated reporting
Maintain a high-quality pool of casual workers, including accurate records of skills, qualifications, availability and location
Partner with operational teams to identify staffing gaps and proactively address resource challenges
Coordinate worker allocation based on experience, availability and operational requirements
Manage last-minute staffing changes and operational cover requirements

What we offer

Refer a friend for £600 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Coordinator, Global Gaming Workforce Planning

As a Workforce Planning Coordinator within Global Gaming HR Operations, you will...

Location

United States , Miami

Salary:

Not provided

Carnival Cruises

Expiration Date

Until further notice

Requirements

Associate degree
Proficiency in Microsoft Excel, analytical thinking, and familiarity with crew management systems
Strong attention to detail and organizational skills
Required: 1+ year of forecasting or scheduling experience
Preferred: 2–3 years of workforce planning experience, especially in demand planning and scheduling environments
Working experience within cruise or general travel related industry preferred

Job Responsibility

Prepare and update crew schedules in alignment with operational needs and manning requirements
Maintain accurate records in HR systems (e.g., CPS) and support data entry for workforce planning tools
Monitor scheduling conflicts and escalate discrepancies to the supervisor
Schedule casino crew, taking into consideration their personal requests
Schedule newly hired casino crew by following suggestion given by the talent acquisition
Collaborate with the Operations & Marketing teams on Special projects/events/ dry docks
Assist with developing workforce planning efforts that are aligned with long-term staffing objectives
Support the collection and consolidation of workforce data for reporting and analysis
Coordinate with HR Services, Talent Acquisition, and Brand teams to ensure timely staffing actions
Assist in tracking attrition, contract expirations, and onboarding timelines

What we offer

Health Benefits: Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits: 401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays
Vacation Time – All full-time employees at the manager and below level start with 14 days/year
director and above level start with 19 days/year
Sick Time – All full-time employees receive 80 hours of sick time each year

Fulltime

Senior Associate - Talent Planning

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 7+ years of experience in Talent Planning, Workforce Planning, HR Operations, Recruitment Operations, or a related HR function
OR Master’s degree and 6+ years of relevant experience
Experience supporting hiring plan management, workforce data reconciliation, reporting, and recruitment coordination
Experience partnering with HRBPs, Workforce Planning, Talent Acquisition, and cross-functional stakeholders in a global environment
Strong project coordination, stakeholder management, data accuracy, and analytical skills
Proficiency in Microsoft Office Suite and HR/workforce planning tools
Experience in hiring plan management, reporting, and data reconciliation
Understanding of workforce planning, recruitment operations, and organizational design workflows
Effective stakeholder management and collaboration skills
Analytical thinking and problem-solving capability

Job Responsibility

Maintain a consolidated hiring plan dataset, including records management and the development of rolling global workforce plans
Reconcile and report hiring plan data, and communicate planned vs. actual requisition status to Hiring Managers and HR Business Partners
Support the rollout of a continuous recruitment process and related enhancements to hiring plan administration workflows
Partner with the analytics lead to ensure hiring plan data supports recruitment process dashboards
Lead data reconciliation with Organizational Design and Talent Acquisition teams to ensure hiring plan data aligns with organizational design plans of record and TA activity
Partner with hiring leads to provide hiring process guidance, support required actions, and serve as a point of contact for issue resolution and key deliverables
Support analytics dashboard and source data refinement while maintaining reports and dashboards for organizational design workflows
Handle sensitive and confidential information with discretion
Collaborate with team members and support ongoing process improvements as needed

Associate Director - Workforce Technologies and Analytics

Provides specialized technical and operational support for Human Resources infor...

Location

United States , Miramar

Salary:

Not provided

Memorial Healthcare System

Expiration Date

Until further notice

Requirements

Bachelors (Required)
Five (5) years relevant work experience.
Relevant work experience may substitute for education requirement.

Job Responsibility

Works to resolve user interface issues and recommends steps to prevent recurrences.
Determines origin of system malfunctions and works collaboratively with staff and/or vendors to resolve problems.
Installs, operates, tests and maintains Human Resources information systems.
Manages system resources including capacity, availability, security and recovery in conjunction with Memorial Healthcare System (MHS) IT.
Collaborates or serves as a lead on projects to support the overall HR strategy.
Manages team to include hiring, performance management, coaching, development and training of all staff to ensure their success.
Serves as an internal resource and consultant regarding the functioning and administration of assigned systems.
Collaborates on systems strategic planning, analysis, implementation, evaluation, and training initiatives.

Fulltime

Workforce Management Associate

The Workforce Associate’s primary responsibility is to ensure daily service leve...

Location

Philippines , Taguig

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Industrial Engineering or related degree or equivalent experience
2-3 years’ experience in WFM
Relevant industry experience
Experience in Workforce Management tools (IEX, ICC, Verint)
Advanced Excel knowledge
Understanding methods of bill collection, for example, spoken minute -paid minute, staffing per case, Staffing with CAP
Good in verbal and written communication skills
Microsoft Office proficiency (Word, Excel, Power Point)
Analytical thinking
Teamwork

Job Responsibility

Corrects matching of production volume with planned capacities ensuring: that all required agent skills (e.g. languages, know-how) are available
that service levels defined by the client are reached (not missed nor surpassed) while reaching internal profitability targets
transparency regarding existing capacities is provided
Information regarding absences is provided, this also includes scheduling of all pull outs (e.g. training, meeting, coaching, holydays)
Transparent comparison of available with needed capacities
Identifies and mitigates emerging risks and assisting in potential plans for service level recovery
Re/un-blending and skill modification of individual associates, as well as alerting individual team leadership of outliers in auxing and other variances
Coordinates site staffing needs, including the reporting and analysis of site head count numbers, identify the need of trainings or any offline activities, placement of new hire associates, and team shift bid processes
Develops/maintains a series of workforce related trackers that drive day to day site-wide production efficiency (Voluntary Time Off, Absences, Open Phone Shifts, Overtime), and driving efficiency and increase production and quality
Make adjustments to call volume proactively based on forecasted volume, and real time adjustments based on actual call volume

Fulltime

BPO Planning and Scheduling Senior Associate

The BPO Planning and Scheduling Senior Associate is responsible for optimizing w...

Location

Philippines , Manila, Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5 years of experience, ideally within Workforce Management, Real-Time Analysis, or contact center operations
Strong analytical thinking, attention to detail, and ability to work under pressure
Excellent interpersonal and communication skills
Ability to build collaboration and support teamwork in a dynamic environment
Experience with WFM tools or real-time monitoring systems is an asset (prior experience not mandatory)
Proficiency in Microsoft Excel and Teams

Job Responsibility

Monitor agent schedules, adherence, and shift activities in real time to ensure optimal staffing levels
Respond quickly to intraday changes such as absenteeism, unexpected call volume, and schedule deviations
Continuously adjust queue and skilling strategies throughout the day to maintain service level performance
Prioritize high-impact tasks and emerging issues to ensure operational efficiency and seamless service delivery
Apply a strong understanding of contact center operational management principles to drive productivity and performance
Collaborate with operations teams, team leads, and supervisors to address staffing or performance challenges
Communicate real-time updates, risks, and recommendations clearly and effectively
Utilize computer applications such as MS Excel, Microsoft Teams, and Outlook to analyze data, prepare reports, and support daily operations
Develop problem-solving strategies and contribute creative solutions to real-time operational issues
Remain composed and effective in a fast-paced, high-pressure production environment

Fulltime

New

Business Development Manager Supply Chain AXP

We are seeking a highly motivated and experienced Supply Chain Manager for our B...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 3+ years of Supply Chain, Business Analytics, or Operations related experience
Or Master’s degree and 8+ years of Supply Chain, Business Analytics, or Operations related experience
Or Bachelor’s degree and 10+ years of Supply Chain, Business Analytics, or Operations related experience
At least 2 years’ experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources

Job Responsibility

Own end-to-end AXP business performance reporting, dashboards, and KPI governance
Own data insights, metric analysis, corrective actions including metric driven performance improvements
Own AXP Monthly Planning cycle readout and Supply Plan processes
Own AXP Integrated Business Planning processes including S&OP and associated monthly supply reviews
Lead development and continuous refinement of supply dashboards and metric alignment efforts
Ensure visibility into key performance drivers including Commercial & Clinical lot volumes, CMO footprint growth, Cost to Serve, and deviation trends and supply risk indicators
Provide actionable insights to support Quarterly Business Reviews and forward 12Q strategy discussions
Partner with Finance and Global Planning to align performance metrics with financial and LRS cycles
Partner with AXP Business Performance Manager to ensure digital tools and applications are best fit for purpose and aligned with Amgen Digital and Technology roadmap
Ensure full adherence to SOPs and corporate/regulatory requirements across the AXP team

Fulltime

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Workforce Planning Associate

Job Description

Job Responsibility

Requirements

What we offer

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