Workforce Optimization Scheduler Job at Perdue Farms (Georgetown)

Workforce Management Scheduling Analyst

The Workforce Management Scheduling Analyst is responsible for owning workforce ...

Location

United States

Salary:

55000.00 - 60000.00 USD / Year

Aura

Expiration Date

Until further notice

Requirements

4+ years of workforce management experience in a contact center environment
Strong expertise in workforce scheduling within a 24/7, multi-channel contact center environment
Experience scheduling for voice, chat, email/casework, and outbound support channels
Hands-on experience with Verint Workforce Management (required)
Experience working with a cloud contact center platform such as Five9 (preferred)
Strong understanding of workforce management concepts including service level, occupancy, shrinkage, schedule adherence, and staffing coverage
Experience supporting intraday workforce management operations
Strong analytical and problem-solving skills with the ability to identify operational risks and staffing gaps
Advanced Excel and reporting skills
Strong organizational and communication skills with the ability to manage complex scheduling environments

Job Responsibility

Own workforce scheduling for a 24/7, 365 multi-channel customer support operation including inbound voice, outbound calling, chat, and email/ casework
Develop and maintain optimized agent schedules that align with forecasts, staffing plans, and service level targets
Design shift structures, break and lunch placements, and staffing patterns to ensure adequate coverage during peak demand periods
Own the shift bid process including planning, schedule generation, communications, and implementation of new shift assignments
Establish and maintain scheduling governance policies including schedule change procedures, adherence exceptions, and schedule modification standards
Manage and administer daily PTO allotments within the scheduling platform to balance agent availability with service level requirements
Schedule recurring operational activities including meetings, trainings, coaching sessions, and company-wide events such as town halls while maintaining appropriate staffing coverage
Monitor schedule adherence trends and enforce adherence governance policies in partnership with CX leadership
Proactively identify potential coverage gaps, staffing risks, or skill-based constraints across channels, departments, or agent skill groups
Manage agent skill and queue assignments within workforce and telephony platforms as agents complete training or operational priorities shift, ensuring load balancing and optimal agent availability

What we offer

Generous health and wellness benefits
Retirement savings plans
Parental leave

Fulltime

Senior Manager, Workforce Optimization

The Senior Manager of Workforce Management leads enterprise-level workforce and ...

Location

United States , Denver; Philadelphia; West Chester; Naperville; Manchester

Salary:

97816.22 - 146724.32 USD / Year

Comcast Advertising

Expiration Date

Until further notice

Requirements

Bachelor's Degree
7-10 Years Relevant Work Experience
Skills: Service Levels
Workforce Management (WFM)
Workforce Optimization

Job Responsibility

Own and lead the Workforce Management (WFM) strategy, platform, and execution, including forecasting, scheduling, capacity planning, real-time monitoring, and performance reporting across contact center operations
Manage and develop high-performing WFM teams
Build and maintain advanced workforce models that anticipate demand
Monitor real-time performance, proactively identify service level risks, and lead escalation and recovery strategies
Partner closely with Service Delivery, Enterprise Service Assurance, Reporting, Technology, and Vendor Management teams
Take an end-to-end view of the service ecosystem
Translate complex data into clear, compelling insights
Establish, evolve, and govern performance standards, processes, and controls
Drive innovation by challenging legacy approaches
Exercise sound judgment and decision-making in complex, high-impact situations

What we offer

Medical, prescription, vision, and dental insurance
401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
Paid time off including eight observed company holidays and flex time
Exclusive perks + discounts, including tuition assistance, commuter benefits and more

Fulltime

Workforce Manager

We are seeking a highly organized and analytical Workforce Manager to join our t...

Location

Salary:

Not provided

My Amazon Guy

Expiration Date

Until further notice

Requirements

Proven experience (2+ years) in workforce management, capacity planning, or a similar role
Proficiency in workforce management software/tools (e.g., workforce scheduling software, ERP systems)
Strong analytical skills with the ability to interpret data and make strategic recommendations
Excellent communication and interpersonal skills to collaborate effectively across departments
Detail-oriented with the ability to multitask and prioritize in a fast-paced environment
Problem-solving abilities with a proactive approach to addressing workforce challenges
A computer with dual monitor setup is required
Computer with at least 8GB of RAM
Must have at least 25 MBPS internet speed

Job Responsibility

Develop and sustain comprehensive workforce forecasts by leveraging historical data, analyzing business trends, and aligning with operational requirements
Formulate capacity plans that guarantee sufficient staffing levels to meet dynamic business demands, taking into account peak periods, seasonal variations, and other pertinent variables
Collaborate closely with department heads to grasp operational needs and synchronize staffing accordingly, fostering an agile and responsive workforce
Facilitate a seamless transition for new hires who have completed training by strategically assigning them to operation department managers
Oversee, audit, and ascertain appropriate staffing allocations per pod/husk, ensuring optimal resource utilization
Leverage workforce management software or tools to fine-tune scheduling, optimizing efficiency while mitigating instances of overstaffing or understaffing
Monitor and analyze key performance indicators (KPIs) related to workforce management, providing data-driven recommendations for continuous improvement
Implement and refine workforce management strategies to elevate productivity, curtail costs, and streamline overall operations
Conduct training sessions to educate staff on effective workforce management procedures and best practices, fostering a culture of continuous improvement and adaptability

What we offer

Permanent work-from-home setup
Unlimited FREE access to MAG School courses and SOP Library
Opportunities for professional development and career advancement

Fulltime

Shipboard Workforce Planner

The Shipboard Workforce Planner aligns the business plans with the workforce onb...

Location

United States , Miami

Salary:

Not provided

Carnival Cruises

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
Minimum 1 year forecasting or scheduling experience
2-3 years of Workforce Planning experience preferred
Microsoft Office and PC proficiency (intermediate to advance level with Excel)
Ability to think logically and creatively
Good interpersonal and organizational skills, detail oriented, responsible and reliable
Able to work independently as well as part of a team
Good planning and analytical skills
Excellent written and verbal communication skills, flexibility, team orientation, ability and willingness to learn, great customer service
Knowledge of crew management system and scheduling optimization system preferred

Job Responsibility

Align the business plans with the workforce onboard
Create and analyze forecasts and other key performance indicators
Plan for shipboard staffing requirements based on historical trends, drivers, shrinkages, events, etc
Handle all inquiries in a timely manner
Update the system to maintain accuracy as needed
Provide future assignments to returning crew members
Develop and drive workforce planning efforts aligned with long-term staffing objectives
Create and execute plans to optimize and/or improve scheduling efficiencies
Provide strategic recommendations to decision-makers in operations and HR on staffing needs and crew movement
Maintain crew personnel system with crew arrival confirmations

What we offer

Annual cash bonus program
Comprehensive and innovative benefits
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays
Vacation Time
Sick Time

Fulltime

Associate Director, Human Resources Systems and Solutions

Chewy is seeking an Associate Director, Human Resources Systems and Solutions! I...

Location

United States , Plantation

Salary:

Not provided

Chewy

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in HR systems, business, or related field
or equivalent work experience
8+ years of experience in workforce management/timekeeping system administration, including configuration and optimization
5+ years of leadership experience managing teams and large-scale system environments
Proven success in project management and implementation of UKG Pro WFM (or similar platforms such as Dimensions), ideally in high-volume, multi-site environments
Demonstrated ability to mentor and develop high-performing teams in a fast-paced, evolving environment
Deep knowledge of Workforce Management modules: Timekeeping, Absence/Leave, Scheduling, Pay Rules, Accruals, Attestation, and Forecasting, ideally with expertise in predictive scheduling, labor analytics, or AI-enabled WFM tools
Deep technical, analytical, and problem-solving skills, translating business needs into system solutions
Effective collaboration and engagement skills, with the ability to influence at all levels of the organization
Experience with Agile delivery tools (JIRA, Confluence) and practices

Job Responsibility

Set the vision and strategy for UKG Pro WFM, aligning system design and functionality with business goals, compliance needs, and employee experience
Oversee system administration and governance, including security, workflows, reporting, and upgrades across all WFM modules
Lead technical configuration and ongoing advancement of Timekeeping, Scheduling, Attestation, Leave Management, Pay Rules, and Accruals to ensure accuracy, scalability, and compliance
Support advanced capabilities such as labor forecasting, scheduling optimization, and analytics to drive efficiency and workforce planning
Manage integrations and hardware (InTouch clocks, mobile apps, kiosks, desktop access), ensuring reliability and seamless user experience
Act as functional liaison between UKG, IT, HR, Operations, and Finance, guiding resolution of issues, prioritizing enhancements, and steering vendor partnerships
Champion transformation initiatives, using WFM capabilities to support growth, new business models, and employee-centered innovation
Drive project delivery using Agile methods, JIRA, and Confluence, ensuring timely execution of system upgrades, improvements, and multi-functional initiatives
Lead and develop the Labor Solutions team, fostering technical mastery, business insight, and change leadership skills
Coach, mentor, and develop Team Members to expand their technical, strategic, and leadership capabilities

Fulltime

Manager, People Operations & Analytics

This role sits within the Dmart Operations organization and reports to the Regio...

Location

Singapore , Singapore

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

8–10 years of experience in operations workforce management, frontline labor optimization, or operations-embedded people operations roles
Strong experience managing large, distributed blue-collar or hourly workforce populations in logistics, warehousing, retail, manufacturing, or similar operational environments
Demonstrated experience designing workforce productivity programs linked to measurable operational outcomes
Deep understanding of frontline labor dynamics including hourly workforce engagement and retention drivers, minimum wage structures, shift premiums, and overtime economics, agency and flexible labor models, high-volume hiring funnel optimization, workforce scheduling and productivity management, large team communication and motivation strategies, labor compliance across multiple jurisdictions
Proven experience building scalable operational processes and governance frameworks across multiple countries
Strong analytical and data-driven decision-making capability, with ability to translate workforce metrics into operational performance improvements
Strong stakeholder management across matrix organizations including Operations, People, Finance, and local leadership teams
Ability to operate in fast-paced, high-growth, operational environments with strong execution ownership
Bachelor’s degree required
Master’s degree preferred

Job Responsibility

Workforce Operating Model Design & Governance: Design and implement the regional operating model for Dmart frontline workforce management, covering all lifecycle pillars including hiring, onboarding, training, performance management, progression, compensation governance, and workforce communication
Define operational labor standards and workforce deployment models aligned with store productivity targets and service levels
Establish regional governance mechanisms including operational KPIs, labor dashboards, performance cadences, and workforce cost monitoring with country Operations and local People teams
Standardize workforce practices across markets while adapting to local labor regulations, wage structures, and agency models
Workforce Productivity, Stability & Cost Efficiency: Own workforce performance metrics directly linked to store output, including productivity per labor hour, attendance reliability, attrition trends, and ramp-up speed
Quantify workforce cost drivers including hiring funnel efficiency, onboarding effectiveness, training investment, agency usage, and turnover replacement costs
Design and implement operational interventions to reduce early attrition (first 90 days), improve picker ramp-up time, increase productivity consistency across shifts and stores, optimize staffing mix between fixed and flexible labor models
Partner with store leadership to align workforce planning with demand volatility, peak events, and seasonal workforce scaling
Frontline Workforce Implementation & Scaling: Lead diagnostic-to-implementation programs across markets, including process mapping, pilot design, implementation playbooks, and regional rollouts
Ensure hiring channels, agency partnerships, and contract structures support operational flexibility and cost efficiency

Fulltime

Workforce Management Architect

We are looking for an experienced Workforce Management Architect to join our tea...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience designing and implementing Workforce Management or HR technology solutions
Strong background in enterprise architecture with SaaS and cloud integrations
Hands-on expertise with ReadyOn, Workday, and/or UKG Pro Workforce Management
Proven knowledge of complex scheduling systems, union rules, and labor forecasting
Experience creating integrations using APIs, event-driven design, and secure file exchange
Familiarity with Agile principles and architecture frameworks
Demonstrated ability to enhance operational efficiency and employee retention through technology-driven solutions
Excellent communication skills, capable of influencing stakeholders across technical and business teams

Job Responsibility

Lead the design and implementation of HR and Workforce Management systems architecture, integrating tools such as Workday, UKG Pro and others
Develop and manage system integrations, APIs, and data models to ensure seamless interoperability
Create frameworks to support AI-driven labor forecasting and scheduling optimization
Collaborate with cross-functional teams to align technical solutions with business needs
Oversee governance, configuration standards, and lifecycle management for HR systems
Partner with enterprise architecture, security, and infrastructure teams to maintain compliance and system performance
Stay updated on emerging trends in workforce management technology, including AI-enabled tools
Drive innovation in workforce scheduling to improve employee retention and operational efficiency
Provide technical leadership in developing integrations using APIs, event-driven designs, and secure exchange models
Ensure solutions adhere to union rule compliance and complex scheduling requirements

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Workforce Specialist

As a Workforce Specialist you will work together with the rest of Operations tea...

Location

Spain , Barcelona

Salary:

Not provided

Leadtech Group

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in technical fields or equivalent relevant work experience
3-4 years of progressive experience in the field of workforce management, real-time analysis within a Customer Service team
Experience in managing staff forecasts and scheduling, in a multilingual and multi-skilled environment across different lines of business
Spanish: Professional fluency
English: Professional fluency
3-4 years of progressive experience in the field of workforce management, sales/staff forecasting or logistics planning, particularly with multilingual/multi-skilled staff
Previous experience with scheduling tools (Genesys Workforce, Asana, Playvox...)
In-depth understanding of key productivity indicators in the Customer Service field (SLA, occupancy, AHT, FCR, etc.)
Proficiency in Word, Excel, PowerPoint, and G Suite applications
Intermediate to advanced knowledge in data analysis, Qliksense, Qlikview or other data visualisation tools

Job Responsibility

Analyze current and past inflow and outflow volumes, backlog accumulation, productivity and other relevant metrics impacting the results of the project operations
Defining new KPIs linked to staffing, agent productivity and occupancy
Working with Business Intelligence teams to ensure that current data visualization tools are reliable
Define different scheduling processes to guarantee that every line of business is fully covered in terms of Customer Service staff
Liaise with the training and operations teams to properly communicate service needs in terms of staff and skills
Create analytical skills and the ability to understand and organize complex Customer Service inflow scenarios
A great focus on attention to detail with the ability to multitask in a target-driven and fast-paced organization
Understanding of different Customer Service indicators linked to productivity and the ability to design new KPIs to ensure improvement
Excellent oral and written communication skills and the ability to effectively communicate with a diverse audience at every level of the organization, both in English and Spanish
Able to thrive in a fast-paced working environment: you can think on your feet while reacting to a wide range of issues, and maintain recurrent reports aiming to give visibility to different stakeholders of the recruitment, scheduling and productivity performance of the Customer Service team

What we offer

Flexible career path with personalized internal training and an annual budget for external learning opportunities
Flexible schedule with flextime (7 - 9:30 a.m. start, 3:30 - 6 p.m. end)
Option of working full remote or from our Barcelona office
Free Friday afternoons with a 7-hour workday
35-hour workweek in July and August
Competitive salary
Full-time permanent contract
Top-tier private health insurance (including dental and psychological services)
25 days of vacation plus your birthday off
Flexible vacation options—no blackout days

Fulltime

Workforce Optimization Scheduler

Perdue Farms

Location:
United States , Georgetown

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 10, 2026

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Job Posted:April 10, 2026

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