Workforce Operations Manager Job at Australia Post (Melbourne)

Manager, Workforce Operations

We are looking for a Workforce Manager to lead capacity planning, scheduling, an...

Location

United States , Los Angeles

Salary:

140000.00 - 160000.00 USD / Year

Whatnot

Expiration Date

Until further notice

Requirements

At least 6+ years of experience, with 4+ in Workforce Management
Strong data analysis skills, turning data insights into action and highly proficient in SQL
Experience in a fast-paced environment, preferably a startup
Proven experience working within Zendesk and other Customer Support systems
Exceptional written and verbal communication skills
Ability to move remarkably fast with little structure and guidance

Job Responsibility

Forecast staffing needs, taking into account contact volume, SLAs, and headcount requirements
Lead tactical staffing, aligning agent schedules to inbound demand and managing time-off requests for the T&R organization
Generate reports to show changes to productivity or performance
Collaborate closely with BPO Partner leadership teams to manage partner agent schedules
Own scenario modeling for adhoc staffing reallocations and ‘what if’ analyses

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

State Manager / Senior Operations Manager - Security Services

This role will lead and grow the WA operation, with accountability for security ...

Location

Australia , Perth

Salary:

Not provided

11 Recruitment

Expiration Date

Until further notice

Requirements

Experience in the security industry (essential)
Experience in a senior operations or management role
Experience managing teams across multiple sites
A current WA security licence
Knowledge of security legislation and licensing requirements
Experience with client retention and service reviews
Strong commercial acumen
Tendering or business development experience
A current driver's licence
A current National Police Check, or willingness to obtain one

Job Responsibility

Retain and strengthen client relationships across the WA portfolio
Grow the client base through referrals, networks and tenders
Protect the brand through compliance, incident response and site presence
Lead operational, client service, rostering and support teams
Improve workforce utilisation, service delivery and margin performance

What we offer

Fully expensed company vehicle
Performance related bonuses

Fulltime

Business Operations Associate Manager, Care Operations

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. ...

Location

United States

Salary:

87607.00 - 101698.00 USD / Year

Virta Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree, preferably in Finance, Economics, Business, or a related analytical field. Advanced degree is a plus
5+ years of experience in business operations, analytics, or a similar role involving process improvement and data analysis. Experience in management consulting or related fields is a plus
Strong analytical skills with proven experience in working with large datasets to drive business insights and decision-making. Advanced proficiency in Excel/Google Sheets and familiarity with SQL and data visualization tools (e.g., Looker)
Demonstrated ability to improve and scale operational processes, with a track record of leading cross-functional initiatives or process improvement efforts
Experience in developing and implementing strategies to drive operational efficiency and improve key metrics such as workforce planning, coach or employee performance, or gross margin
Ability to thrive in a fast-paced, high-growth environment, balancing short-term problem-solving with long-term scalability and continuous improvement
Exceptional communication and presentation skills, with the ability to translate complex data insights into actionable recommendations for leadership and cross-functional teams
Strong project management skills with the ability to manage multiple initiatives simultaneously, from conception through execution
Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams

Job Responsibility

Strategic Operations & Scalability: Process Excellence: Continuously audit and improve coaching workflows and patient care delivery model to drive operational excellence
Scaling Strategy: Develop strategies to scale operations, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation and workflow improvements
Pilot & Experiment: Design and lead operational experiments. Define success metrics, run pilots, and build the "playbook" to scale successful initiatives
Cross-Functional Bridge: Lead initiatives across Data Science, Product, and Finance to ensure our coaching services are both clinically effective and financially sustainable
Data Analysis & Insights: Performance Metrics: Conduct advanced analysis to define and track KPIs such as coach performance, patient outcomes, and patient retention
Data Visibility: Shape & build dashboards to empower stakeholders to make strategic, data-driven decisions
Investigative Analysis: Own exploratory analyses that identify ways to further boost coach efficiency, member outcomes, and company scalability
Strategic Insights: Translate complex data into clear, persuasive presentations for senior leadership and cross-functional stakeholders to support strategic business decisions

What we offer

Offers Equity

Fulltime

Manager, HR Operations - Early Career Operations

This role leads a critical HR Operations Support function responsible for delive...

Location

United States , Overland Park

Salary:

88400.00 - 159400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor’s Degree plus 3 years of related experience
OR Advanced degree with 1 year of related experience
OR equivalent combination of education and experience
4–7 years in HR Operations, Talent Acquisition Operations, Compliance, or shared services environment
4–7 years of people leadership experience with direct reports
Experience supporting large, complex organizations (20,000+ employees preferred)
Demonstrated experience managing background check programs, I-9 compliance, and immigration processes
Vendor and contract management experience
Experience supporting M&A HR integration efforts
Hands-on experience with Workday ATS and Workday HCM

Job Responsibility

Lead, coach, and develop a high-performing HR Operations Support team
Establish clear performance standards, service-level expectations, and operational governance models
Drive workforce planning and capacity management
Oversee domestic and international background check programs
Govern recruiting compliance practices
Lead enterprise I-9 compliance strategy, audit preparedness, remediation efforts, and process controls
Oversee immigration support processes
Manage end-to-end job requisition operational support within Workday ATS
Serve as data owner for Workday ATS and HCM within scope of recruiting and compliance operations
Lead system enhancements, configuration improvements, and stabilization initiatives

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off

Fulltime

Innovation Literacy Programme Operations Manager

Oldham College is seeking an experienced and commercially minded Innovation Lite...

Location

United Kingdom , Oldham

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Degree-level qualification or substantial equivalent professional experience in programme management, training, education, or workforce development.
Teaching, training, or facilitation qualification at Level 3 or above (such as AET, PTLLS, TAQA or equivalent).
Proven experience managing large-scale training or education programmes, including quality assurance, stakeholder engagement, and KPI delivery.
Strong commercial and business development skills, with experience building employer partnerships and managing client relationships.
Experience working with accredited programmes, awarding organisations, or qualification development processes, alongside excellent organisational and communication skills.

Job Responsibility

Lead the operational delivery and continuous improvement of the Innovation Literacy Programme across multiple learner and employer cohorts.
Manage freelance programme trainers, including recruitment, onboarding, scheduling, quality assurance, and performance management.
Develop and launch the Certified Educator Programme, including accreditation processes, curriculum development, and quality assurance frameworks.
Drive commercial growth through employer partnerships, licence-to-deliver agreements, and new business development activity.
Monitor programme performance, learner outcomes, and KPI reporting for stakeholders including GMCA and GM Colleges.
Carry out duties in line with College policies and procedures, including safeguarding and equality commitments

What we offer

49 days' holiday, supporting work–life balance, including 30 bookable days plus bank holidays, efficiency days, and Christmas closure
Pension contributions of 16.8%
Free counselling and wellbeing support
Retail discounts through our benefits platform
Enhanced family-friendly policies
Paid special leave
Training and development opportunities
Free breakfast Fridays
On-site facilities including canteens and a day nursery
Free parking and electric car scheme

Fulltime

Operations Manager

We are looking for an experienced operations leader to oversee warehouse and dis...

Location

United States , Amelia Court House

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in operations, warehouse leadership, logistics, or a closely related function
Proven ability to manage distribution or warehouse processes, including receiving, picking, packing, and shipping
Strong background in inventory accuracy, workforce planning, and operational reporting
Experience leading teams, setting expectations, and coaching employees in a fast-moving environment
Solid problem-solving skills with the ability to make sound decisions and improve processes
Proficiency in Microsoft Excel and Word for reporting, tracking, and communication
Strong organizational skills and attention to detail across multiple priorities
Familiarity with operations management, warehouse management, logistics, and purchase order processes

Job Responsibility

Lead daily warehouse operations across receiving, order fulfillment, packing, and outbound shipping to ensure timely and accurate delivery
Monitor key performance indicators for operational output and team productivity, and use results to improve overall performance
Maintain precise inventory records by overseeing cycle counts, reconciling discrepancies, and strengthening control procedures
Plan labor coverage based on business volume, assign priorities effectively, and balance workloads across the team
Partner with cross-functional teams, including departments in New York, to address operational questions and resolve issues quickly
Evaluate existing workflows, identify inefficiencies, and implement practical process enhancements that improve speed and accuracy
Provide clear verbal and written direction to employees, while coaching team members to support accountability and development
Use Microsoft Excel and Word to manage reporting, documentation, and operational communication
Promote an organized, safe, and efficient warehouse environment that supports consistent execution and service quality

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Operations Manager - Security Services

Location

United States , Tucson

Salary:

46865.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business
Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
Work experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills
Proficiency in web-based applications and computer systems, including Microsoft Office and Business Intelligence tools
Dynamic networking skills
Basic understanding of financial principles, including budgeting and financial reporting

Job Responsibility

Manage the selection and placement process for new security professionals
Make initial job offers and job transfers
Create, modify and manage post schedules in WinTeam
Ensure all positions are staffed according to contract requirements
Maintain regular proactive contact with Security Professionals
Receive weekly timesheets and run weekly payroll
Process requests for final paychecks, anniversary bonuses and other pay related issues
Conduct disciplinary and counseling sessions with Security Professionals
Initiate termination procedures as needed
Maintain high employee morale and low employee turnover

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually
Five sick days
Four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Security Operations Manager

The Operations Manager is a central leader in ensuring successful delivery of se...

Location

United States , New York

Salary:

66300.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
Work experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting

Job Responsibility

Manage the selection and placement process for new security professionals, including first-line supervisors
design and implement career development and performance improvement plans
evaluate low-performing employees for replacement, upgrade or transfer
Make initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements
maintain and publish weekly Open Post List and actively manage job openings within division/branch
Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times
ensure schedules are properly maintained in WinTeam and are updated regularly
Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing
maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed
Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

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Workforce Operations Manager

Job Description

Job Responsibility

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