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Workforce Manager

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Encore Global

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Location:
Australia , Melbourne

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success. With our Great Place To Work certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you’re ready to be part of a team that’s shaping the future of events and make a meaningful impact, apply now and let’s transform events together. The Opportunity We’re looking for a Workforce Manager who can lead workforce planning in a dynamic, multi-site environment — balancing commercial outcomes, service delivery and people engagement. This role goes beyond day-to-day scheduling; it’s about improving how workforce decisions are made, supported and adopted across the business. You’ll partner closely with Sales, Operations, Production and senior leaders to translate demand into labour plans with clear cost, safety and compliance guardrails, while leading your team through ongoing change and improvement.

Job Responsibility:

  • Leading strategic workforce planning using data, trends and predictive insights
  • Managing a team of Workforce Coordinators through clear priorities, standards and trust
  • Working by exception — focusing attention where risk, cost or service thresholds are breached
  • Influencing stakeholders (including SLT) through insight-driven recommendations, not just reports
  • Improving team engagement, ownership and capability as operational models evolve
  • Balancing labour efficiency, compliance and crew experience in high-pressure environments

Requirements:

  • Bachelor's Degree or equivalent experience
  • Demonstrated leadership and management skills
  • Strong written and verbal communication, interpersonal, and customer-service skills
  • Ability to successfully interact and support all levels of management within the organization
  • Strong analytical ability
  • Regional management role/multi location management role
  • Excel/data analysis skills
What we offer:
  • Great Place To Work certification
  • Diversity, equity, and inclusion programs
  • Wellness initiatives
  • Opportunities for career progression and professional growth
  • Commitment to sustainability initiatives
  • Salary packaging options

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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