Workforce Manager Job at Babel Profiles (Barcelona)

Workforce Manager

Join us as a Workforce Manager at Barclays, where you will be responsible for ma...

Location

United Kingdom , Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strong stakeholder management and communication skills, with proven experience influencing Director/Managing Director stakeholders and translating business strategy into workforce outcomes
Workforce planning and financial / capacity modelling expertise, with the ability to develop demand, structure and cost forecasts aligned to business priorities
Advanced analytical capability, including Excel and PowerPoint, with experience producing, interpreting, and presenting workforce data, insights and scenario analysis

Job Responsibility

Maintaining senior leader relationships at the Manager Director and Director level and ensuring the smooth operation of several high-impact responsibilities, including oversight of pillar hiring controls and organisational management (IMH hierarchy)

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Workforce Manager

Encore are a global event technologies company that specialises in hybrid and in...

Location

Australia , Melbourne

Salary:

Not provided

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor's Degree or equivalent experience
Demonstrated leadership and management skills
Strong written and verbal communication, interpersonal, and customer-service skills
Ability to successfully interact and support all levels of management within the organization
Strong analytical ability
Regional management role/multi location management role
Excel/data analysis skills

Job Responsibility

Leading strategic workforce planning using data, trends and predictive insights
Managing a team of Workforce Coordinators through clear priorities, standards and trust
Working by exception — focusing attention where risk, cost or service thresholds are breached
Influencing stakeholders (including SLT) through insight-driven recommendations, not just reports
Improving team engagement, ownership and capability as operational models evolve
Balancing labour efficiency, compliance and crew experience in high-pressure environments

What we offer

Great Place To Work certification
Diversity, equity, and inclusion programs
Wellness initiatives
Opportunities for career progression and professional growth
Commitment to sustainability initiatives
Salary packaging options

Fulltime

Regional Workforce Manager

The Regional Workforce Manager primary responsibility will be to support an effe...

Location

Canada , Brampton

Salary:

70000.00 - 85000.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor's Degree or equivalent experience
3+ years of Labor Management experience
Demonstrated leadership and management skills
Strong written and verbal communication, interpersonal, and customer-service skills
Ability to successfully interact and support all levels of management within the organization
Strong analytical ability
Regional Management Role/Multi Location Management Role
Excel/Data Analysis Skills
Event Execution Experience
Labor Management Experience

Job Responsibility

Ensure Demand planning processes are adapted and adhered to
Evaluate the needs of the region and identifying high volume periods as well as working on solutions to satisfy the demand
Work directly with Regional Operations and Sales teams
SHOU performance expectations
LEAP staffing guideline adherence (in partnership with HR)
Implementation of regional hiring, onboarding and training practices
Approval Manager for locations that need to request outside labor resources and use of overtime
Create regional reports and make recommendations regarding actions that should be taken
Be a subject matter expert for all workforce related reporting
Direct the region to use all scheduling systems, tools and process effectively

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Senior Manager, Workforce Management

The Senior Manager, Workforce Planning leads workforce planning, scheduling, rea...

Location

United States , Tempe

Salary:

113900.00 - 189900.00 USD / Year

W. W. Grainger

Expiration Date

Until further notice

Requirements

Bachelor's Degree required
7+ years in service center, contact center, workforce management, operations planning, business intelligence, or related operational analytics environments required
3+ years using workforce management tools, telephony systems, automated call distribution technologies, and related reporting or analytics platforms required
Knowledge of workforce management principles, including forecasting, capacity planning, scheduling, real-time resource management, interval-level service drivers, staffing models, and service level performance management
Experience using workforce management, telephony, and automated call distribution tools such as Aspect, Blue Pumpkin, IEX, Avaya, Cisco, or comparable systems to support contact center planning, reporting, and operational decision-making
Experience developing workforce analytics, performance reports, operational metrics, and root-cause insights that identify improvement opportunities and support leadership decisions in a contact center or service center environment
Knowledge of multi-site contact center operations, system interdependencies, technology roadmaps, contingency planning, budget inputs, and continuous improvement practices that support scalable and resilient workforce operations

Job Responsibility

Lead and develop the Workforce Management team by setting objectives, coaching performance, identifying training needs, and building team capability across workforce planning, scheduling, and real-time resource management
Establish standardized workforce management practices, policies, procedures, metrics, and governance to improve resource utilization, service level performance, operational consistency, and accountability across the Contact Center network
Develop staffing models, forecasts, schedules, and capacity plans that balance customer demand, labor availability, productivity, service level goals, staffing flexibility, and cost-to-serve objectives
Direct real-time resource management by monitoring service level performance, identifying variance drivers, coordinating operational adjustments, and supporting timely decisions that improve customer experience and efficiency
Provide reporting, analytics, and performance insights to Contact Center leadership by translating workforce, telephony, productivity, and operational data into clear recommendations for business decisions
Evaluate workforce management tools, telephony platforms, automated call distribution technologies, and related systems to support a technology roadmap that improves capability, efficiency, data quality, and scalability
Partner with senior leadership and Contact Center stakeholders to make workforce and service challenges visible, recommend solutions, manage budget planning inputs, and balance service performance, cost, staffing flexibility, and business priorities
Lead continuous improvement, contingency planning, and disaster recovery efforts to strengthen operational resilience, standardize scalable process improvements, and support Contact Center strategy

What we offer

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Fulltime

Managing Consultant (Manager) - Workforce Transformation

As a Management Consultant in the Workforce & Organisation practice, specificall...

Location

United Kingdom , Glasgow, Manchester, London

Salary:

Not provided

myGwork - LGBTQ+ Business Community

Expiration Date

Until further notice

Requirements

A background in consulting, either currently in a consulting firm or having transitioned from industry with prior consulting experience
Experience in energy & utilities, defence, financial services and consumer products is advantageous
Ability to thrive in a matrixed environment, gaining buy-in from peers to sell and deliver impactful solutions
Experience in business development, including leading or supporting bids, proposals, and deal structuring
Proven track record in developing and delivering consulting propositions
Strong communication skills, with the ability to engage stakeholders at all levels and share informed perspectives on workforce trends and challenges
Experience leading large-scale workforce transformation programmes, delivering measurable outcomes and identifying opportunities for continued engagement
Capability in managing teams and multiple workstreams in complex delivery settings, while contributing to practice growth and mentoring junior colleagues
Proven experience in one or more key areas of expertise: technology-enabled people transformation initiatives with experience across people strategy, skills based organisation, workforce skilling strategies, competency frameworks, digital skills academies, learner experience, learning management systems
Deep understanding of leveraging technology and AI for key workforce interventions such as workforce and DEI strategies, learning, up/reskilling, culture interventions, hybrid working policies and target operating models, and organisational design

Job Responsibility

Collaborate with clients to shape workforce strategies that address skills gaps, talent development, organisational culture, and the impact of emerging technologies
Influence senior stakeholders and lead cross-functional teams through change, fostering collaboration, capability building, and sustainable outcomes
Deliver complex, large-scale workforce transformation programmes across sectors, ensuring alignment with strategic business objectives
Design and implement future-focused workforce strategies that respond to evolving organisational goals, skills requirements, and employee expectations
Support the adoption of new ways of working that enhance employee experience, wellbeing, and performance across diverse teams
Lead/contribute to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events
Lead campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development
Training to support your career development and the skills demand within the company, certifications etc.

What we offer

Flexible benefits options
Variable element dependent on grade and on company and personal performance
Hybrid working
Flexible working arrangements
Mental health champions
Wellbeing apps such as Thrive and Peppy

Fulltime

Safety and Security Workforce Manager

Safety and Security Workforce Manager for UEFA EURO 2028, responsible for ensuri...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Significant experience in managing large-scale safety and security operations, preferably for major sporting events or similar high-profile public events
Proven track record in workforce planning, resource management, and stakeholder engagement within the security industry
Strong understanding of public safety, law enforcement, emergency management, and crowd control measures
Strategic Thinking: Ability to see the 'big picture' while being detail-oriented in workforce planning and management
Problem-Solving: Capable of developing innovative solutions for complex safety and security challenges
Adaptability: Comfortable working in a dynamic, high-pressure environment where flexibility and responsiveness are key
Team Player: Able to lead cross-functional teams and collaborate with various stakeholders to achieve common goals
Committed to Excellence: Driven to deliver the best possible safety and security experience for all stakeholders involved

Job Responsibility

Develop and implement a comprehensive workforce strategy for safety and security for all Euro 2028 venues
Collaborate with key stakeholders, including government agencies, law enforcement, private security firms, local authorities, and other functional areas and SSNS workstreams
Identify and quantify the full safety and security staffing needs for Euro 2028 across all venue types and operations
Define model to determine the risk profile and needs assessment of the tournament
Identify data needs to ensure comprehensive evaluation can be undertaken
Develop and assess appropriate procurement models for securing the necessary safety and security personnel
Ensure that procurement models adhere to legal, regulatory, and ethical standards, and provide cost-effective solutions that align with event budgets
Identify key Safety and Security risk areas and develop joint mitigation plans
Develop operational contingency plans for staffing shortages, emergencies, and other unforeseen circumstances
Design and implement a comprehensive training strategy to ensure all safety and security staff are fully prepared for Euro 2028 operations

What we offer

competitive salary
25 days holiday
contributory pension
Private Medical Insurance

Fulltime

Product Manager, Workforce Solutions

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologie...

Location

United States , Menlo Park

Salary:

194834.00 - 207020.00 USD / Year

Product Manager - Workforce Management

We are building products at Assembled that our customers absolutely love that ar...

Location

United States , San Francisco

Salary:

180000.00 - 225000.00 USD / Year

Assembled

Expiration Date

Until further notice

Requirements

Minimum of 4 years of product management experience in Enterprise SaaS
Demonstrated ability to autonomously drive strategy and execution for an entire $XXm revenue product line
Experience leading and shipping impactful products with significant complexity
Collaborative and helpful approach with a track record of building strong partnerships
Strong written and verbal communication skills
Customer obsession and excellent direct communication with senior enterprise stakeholders
Analytical mindset and ability to meaningfully engage with data
Technical fluency to drill into complex design and implementation challenges
Excited to work in person in our San Francisco office a minimum of 3 days a week (or more!)

Job Responsibility

Work with prospects and customers to deeply understand problems and needs
Collaborate with engineering and design teams to design and deliver impactful solutions
Evangelize the product vision and roadmap to external (and internal) stakeholders
Foster a culture of experimentation and iteration
Drive product performance and key metrics
Champion high product quality
Foster a fast-paced, growth-mindset, empathetic culture

What we offer

Offers Equity

Fulltime

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Workforce Manager

Workforce Manager

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Senior Manager, Workforce Management

Managing Consultant (Manager) - Workforce Transformation

Safety and Security Workforce Manager

Product Manager, Workforce Solutions

Product Manager - Workforce Management

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