Workforce Management Short Term Forecasting Manager, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
Irving
Phoenix
Westlake

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Workforce Management Short Term Forecasting Manager to manage a team forecasting numerous contact center types including inbound only, blended, and back office work.

Job Responsibility:

Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business
Engage business stakeholders in integrating or implementing business execution initiatives
Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development
Make decisions and resolve issues regarding operations of the team to meet business objectives
Interpret and develop policies and procedures aligned with Wells Fargo's business line objectives
Collaborate and consult with immediate colleagues and cross functional business partners
Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution
Manage allocation of people and financial resources for Business Execution
Mentor and guide talent development of direct reports and assist in hiring talent
Ensure accuracy of short term forecasts for multiple business using differing contact types
Staying on top of the latest industry trends and internal initiatives to ensure forecast remains accurate
Develop employees skills and knowledge related to Workforce Management forecasting
Review quality of short term forecasts and usage of the Workforce Management tool
Develop KPIs that monitor the Short Term Forecasting teams performance and productivity
Acting as a trusted partner to internal teams, ensuring workforce planning aligns with business goals, operational requirements, and customer expectations
Serving as a key point of contact to senior leadership on all matters related to Unsecured Lending Operations Workforce Management short term forecasting

Requirements:

4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years Leadership experience
4+ years of Workforce Management experience ensuring consistent operations and an exceptional customer experience by designing and implementing best practices in workforce management scheduling
4+ years of Forecasting experience developing short-term workforce management strategies to ensure operational objectives
4+ years of Management experience leading Workforce Management teams
4+ years of experience managing and optimizing various Workforce Management tools, systems, and platforms (Verint, Alvaria WFM, NICE IEX)
4+ Years of experience analyzing historical trends to develop accurate forecasts for staffing needs, workload distributions, and capacity planning
4+ years of experience in Microsoft Products

Additional Information:

Job Posted:
April 30, 2025

Expiration:
April 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Workforce Management Short Term Forecasting Manager

Wells Fargo

Location:United States, Charlotte ▼IrvingPhoenixWestlake

Category:IT - Administration

Contract Type:Not provided