Workforce Management Senior Forecasting Analyst Job at Barclays (Wilmington)

Senior Analyst - Workforce Management

The Senior Workforce Management Analyst is responsible for the daily efforts to ...

Location

Philippines , Manila

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

Strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations
ability to create forecasting and scheduling to that forecast
competency in dealing with all levels of stakeholders and building strong relationships with teams/Partners and all organizational customers
strong quantitative, analytical and technical aptitude skills
ability to work under pressure, meet deadlines and be accountable for performance
ability to multitask, be detail oriented and demonstrate strong organizational skills
excellent interpersonal skills with all levels of organizational customers and team members
ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers
proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action
ability to work independently, establish priorities and demonstrate good judgment skills

Job Responsibility

Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation
Analyse capacity plans and undertake appropriate calculations to estimate job requirements, resources and review plans, making appropriate adjustments in the event of changes and unforeseen circumstances
Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation
Generates and evaluates staffing schedules, and ensures data updates into the scheduling system, generating short and long-term staffing models and providing recommendations based on analysis
Compares results to forecast and identify opportunities for improvement
Provide daily/intraday performance reports to leadership and other related duties as assigned
Provide support and guidance to the RTA team on usage of tools (IEX, Genesys, Tableau GCXI etc.) and workforce management techniques to make intra-day adjustments to maximize resource efficiency and achieve service level goals / business objectives

Fulltime

Senior Workforce Management Analyst

We are seeking a highly skilled Senior Workforce Management (WFM) Analyst to own...

Location

United States , Virtual

Salary:

70000.00 - 78000.00 USD / Year

ATI Physical Therapy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Mathematics, Statistics, Data Analytics, or a related field — or equivalent work experience
4+ years of workforce management experience in a high-volume contact center environment
Demonstrated proficiency in SQL and data visualization/reporting tools
Hands-on experience with NICE inContact / CXone, RingCentral, or other major contact center platforms
Deep understanding of Erlang-C modeling, interval-based forecasting, shrinkage planning, and occupancy optimization
Advanced proficiency with Excel, SQL, and BI tools (Power BI, Tableau, Looker)
Strong grasp of contact center KPIs and their operational drivers
Excellent analytical and problem-solving skills with the ability to simplify complex data for diverse audiences
Exceptional communication and presentation skills — able to influence stakeholders across all levels
Highly organized, detail-oriented, and capable of managing multiple priorities independently

Job Responsibility

Analyze and interpret contact center KPIs (Service Level, ASA, Abandonment, Occupancy, Shrinkage, etc.) and deliver executive-level reporting
Partner with process innovation team to develop self-service reporting dashboards in SQL and BI tools (Power BI, Tableau, Looker, etc.)
Build, maintain, and refine short- and long-term forecasts for contact volumes, handle times, and staffing requirements across multiple sites or business lines
Leverage advanced analytics and machine learning (ML/NLP) techniques to improve forecasting accuracy and workforce optimization
Conduct capacity planning and scenario modeling to inform hiring, scheduling, and performance improvement strategies
Write and optimize SQL queries to extract, transform, and analyze large data sets for actionable insight
Support scheduling and intraday management strategies in collaboration with WFM scheduling and real-time teams as needed
Serve as a subject matter expert (SME) in workforce management and telephony reporting integrations (NICE CXone, DialPad, RingCentral, ServiceNow, etc.)
Lead and contribute to process improvement initiatives focused on efficiency, automation, and agent engagement

Fulltime

Workforce Management Analyst

The Workforce Management Analyst supports store operations by ensuring the right...

Location

United States , Duluth

Salary:

Not provided

Americas Best Contacts and Eyeglasses

Expiration Date

Until further notice

Requirements

4-6 years of experience with workforce planning in retail or multi-unit operations (required)
Four-year college degree or equivalent experience (Required)
Strong knowledge of labor laws, compliance, and retail staffing practices (Required)
Proficiency with WFM systems (e.g., Kronos/UKG) (Required)
Analytical and communication skills to translate data into actionable recommendations (Required)
Ability to work in a fast-paced, cross-functional environment (Required)

Job Responsibility

Analyze workforce metrics such as sales-per-labor-hour, scheduling accuracy, and labor performance
Monitor labor utilization and communication adjustments needed to support sales goals and operational standards
Support weekly forecasting and determine opportunities to align labor demand across stores
Monitor intraweek performance and adherence to schedules and budgets
Identify and respond to staffing opportunities across all stores
Provide real-time updates and recommendations to field leadership
Generate daily, weekly, and monthly reporting at the fleet/region and district level
Analyze workforce metrics such as sales-per-labor-hour, scheduling accuracy, and payroll performance
Provide reporting and insights to senior leadership on workforce efficiency and productivity, identify trends, and recommend process improvements
Maintain and optimize the Workforce Management (WFM) system

What we offer

competitive compensation
health and dental insurance
401k retirement savings with company match
flex spending account
paid personal time off
paid company holidays
parental leave
employee eyewear discount
training programs
access to educational courses

Fulltime

Senior Workforce Analytics Analyst

We are seeking a highly skilled and motivated Senior Data Insights Analysts to p...

Location

United States , Richardson; Virginia Beach; Tucson; Lakeland; Fredericksburg

Salary:

80000.00 - 124000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Bachelor’s degree in data Analytics, Workforce Management, Business Administration, or a related field
Minimum of 4 years of experience in workforce analytics, contact center operations, or WFM-related roles
Proficiency in SQL, Power BI, Excel, and other data analytics or visualization tools
Experience with workforce management software such as AWS Connect, NICE, Alvaria, or similar platforms
Familiarity with predictive modeling, data mining, and statistical analysis
Strong critical thinking, problem-solving, and decision-making abilities
Excellent verbal and written communication skills, including the ability to explain complex data to diverse audiences
A proactive and detail-oriented mindset with the ability to manage multiple priorities in a fast-paced environment

Job Responsibility

Collect, process, and analyze contact center operational data to identify trends, patterns, and actionable insights that drive future proof operational improvements
Conduct root cause analysis on workforce performance issues, such as service level failures and staffing challenges
Collaborate with teams developing predictive models to enhance forecasting accuracy and optimize staffing plans
Create and maintain detailed reports and dashboards using SQL, Power BI, Excel, PowerPoint, and other tools to present complex data in a clear and actionable format
Ensure the accuracy and consistency of workforce metrics across all reporting processes
Translate actionable analytical findings into recommendations for stakeholders, tailoring communication for both technical and non-technical audiences
Collaborate with WFM leaders to develop data-driven staffing models, ensuring alignment with business goals and operational needs
Provide analytical insights to support short-term and long-term workforce planning, scheduling, and intraday management
Identify opportunities to proactively improve capacity planning, staffing efficiency, and cost management
Define, track, and analyze key performance indicators (KPIs) for workforce efficiency, service levels, and operational effectiveness

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Workforce Planning Analyst Senior

Develops, designs, and implements predictive planning analytical models, tools a...

Location

United States , Charlotte

Salary:

41.10 - 61.65 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business or related field
Bachelor's Degree in Statistics or related field
Typically requires 5 years of experience in statistics, accounting, or math which includes workforce planning and analyzing multiple sources of information, statistical modeling, identifying trends, and developing recommendations to address business issues and opportunities based on data analysis
Advanced knowledge and skills in applying analytical techniques used to draw inferences and conclusions from analyses and translating data/information into insights
Experience using statistical, database management and data visualization software systems
Advanced proficiency in MS Office, with a strong focus on Excel and PowerPoint
Excellent verbal and written communication skills along with presentation skills are critical
Must have strong critical and analytical thinking skills
Must demonstrate integrity, maturity, dependability, a positive attitude and enthusiasm
Demonstrated ability in successfully completing tasks

Job Responsibility

Develops, designs, and implements predictive planning analytical models, tools and procedures
Formulates effective strategies consistent with business strategy of the organization
Creates and administers reports to meet end user needs and assists in creating and maintaining databases
Proactively anticipates reporting needs and offers recommendations on value-added data and reports
Performs complex data management and manipulation to support analytics initiatives and forecasting to identify trends and determine optimal performance
Develops various approaches to management of data and analysis based on project need to ensure objectives and goals are realized through analysis and reporting activities
Generates and executes actionable reporting by utilizing data visualization tools
Quantifies and assesses the most efficient use of resources needed to successfully execute business strategy
Identifies and analyzes capacity measures to provide leadership with data to allow for optimal service and quality levels
Identifies and establishes baselines to assist leaders in planning needs to ensure internal metrics are met and can plan for strategic priorities

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Workforce Planning Analyst Senior

Develops, designs, and implements predictive planning analytical models, tools a...

Location

United States , Charlotte

Salary:

41.10 - 61.65 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business or related field
Bachelor's Degree in Statistics or related field
Typically requires 5 years of experience in statistics, accounting, or math which includes workforce planning and analyzing multiple sources of information, statistical modeling, identifying trends, and developing recommendations to address business issues and opportunities based on data analysis
Advanced knowledge and skills in applying analytical techniques used to draw inferences and conclusions from analyses and translating data/information into insights
Experience using statistical, database management and data visualization software systems
Advanced proficiency in MS Office, with a strong focus on Excel and PowerPoint
Excellent verbal and written communication skills along with presentation skills are critical
Must have strong critical and analytical thinking skills
Must demonstrate integrity, maturity, dependability, a positive attitude and enthusiasm
Demonstrated ability in successfully completing tasks

Job Responsibility

Develops, designs, and implements predictive planning analytical models, tools and procedures
Formulates effective strategies consistent with business strategy of the organization
Creates and administers reports to meet end user needs and assists in creating and maintaining databases
Proactively anticipates reporting needs and offers recommendations on value-added data and reports
Performs complex data management and manipulation to support analytics initiatives and forecasting to identify trends and determine optimal performance
Develops various approaches to management of data and analysis based on project need to ensure objectives and goals are realized through analysis and reporting activities
Generates and executes actionable reporting by utilizing data visualization tools
Quantifies and assesses the most efficient use of resources needed to successfully execute business strategy
Identifies and analyzes capacity measures to provide leadership with data to allow for optimal service and quality levels
Identifies and establishes baselines to assist leaders in planning needs to ensure internal metrics are met and can plan for strategic priorities

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Senior Analyst, Care Support Workforce Optimization

Reporting to the Director of Operations Analytics & Workforce Optimization, the ...

Location

United States , New York City

Salary:

97325.00 - 114500.00 USD / Year

Spring Health

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field
Master’s degree preferred
Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)
Experience with workforce management or capacity planning is a plus
Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
experience with workforce management tools is preferred
Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
Excellent communication and storytelling skills
able to synthesize complex analysis into actionable insights and influence leadership decisions
A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment

Job Responsibility

Own forecasting of inbound volume to Care Support, broken down by channel and request category
Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis
Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions
Serve as a strategic partner to Care Support leadership, providing guidance on resourcing decisions and capacity planning
Act as the primary liaison for Care Support workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success

What we offer

Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub

Fulltime

Finance Data Analyst - Workforce Planning & HR

Are you passionate about turning data into insights and driving meaningful chang...

Location

United Kingdom , London

Salary:

Not provided

International School of Monza

Expiration Date

Until further notice

Requirements

Detail-oriented with a high level of accuracy in data management and reporting
Proficiency in Excel and HRIS platforms
Experience with data visualization tools (Power BI), and statistical software is desirable
Excellent problem-solving skills with ability to challenge the status quo
Ability to interpret and manipulate information, draw insights from data, and provide usable and meaningful output
Ability to work independently in a fast-paced, dynamic environment and adapt to changing priorities
Ability to build relationships with colleagues at all levels including C-suite, displaying professionalism and credibility
Acts with honesty, integrity and discretion, demonstrating awareness of impact of sensitive HR issues
Holder of or working towards a qualification in Data Analytics, Finance, HR, Business, or related field
Understanding of HR and payroll principles

Job Responsibility

Lead the HR cost budget for the UK, Online and USA
Coordinate monthly submissions and prepare variance reports
Analyse HR costs centrally and provide consolidated budget reports with commentary to guide strategic decisions
Support the HR/Payroll team with the payroll monthly closing
Report any discrepancies to the HR Director and make necessary accruals/reversals
Ensure accurate reporting
Conducting in-depth analysis to identify areas for improvement and making recommendations based on findings
Continuously enhance HR cost controlling processes and reporting
Support implementation of HR tools and projects
Conduct ad-hoc reporting and analysis as needed

Fulltime

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Workforce Management Senior Forecasting Analyst

Job Description

Job Responsibility

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