Workforce Management Planner

Beacon Hill is partnering with a client in Saint Paul, MN to hire a Workforce Management Planner. This person will translate long-term strategic planning into accurate, actionable short-term forecasting for a large contact center environment. You'll create short-term forecasts, analyze trends, build BI reporting, and collaborate with senior planners to optimize staffing and service levels. The ideal candidate is analytical, independent, process‑oriented, and a clear communicator who contributes ideas and drives improvements. This role follows a hybrid schedule with one day required onsite day per week, with full training and strong long‑term potential.