Workforce Management Planner Job at Beacon Hill (Saint Paul)

Resource Coordinator

PGI is a global consultancy that helps organisations build digital resilience. W...

Location

United Kingdom , London

Salary:

Not provided

Protection Group International

Expiration Date

Until further notice

Requirements

Proven experience as a Resource Coordinator, Workforce Planner, or similar role
Strong knowledge of project management and resource scheduling tools
Excellent analytical, communication, and negotiation skills
Ability to manage competing priorities in a fast-paced environment
Strong stakeholder management and interpersonal skills
Attention to detail
Ability to manage multiple projects simultaneously

Job Responsibility

Manage resource planning and allocation across teams, ensuring optimal utilisation and workload balance
Work closely with Project Managers, Delivery Leads, to forecast resource needs and identify gaps/trends
Own and maintain all resource management activities including update resource management systems and project schedules
Manage and monitor requests for resources, revise allocations based on changing priorities and skill requirements, and resolve conflicts quickly. Reviewing team capacity, availability, and skillsets to align with demand
Manage contractor onboarding to meet resourcing requirements
Develop reports and insights on utilisation, forecasting, and performance metrics
Review , govern and Identify opportunities to streamline and improve efficiency through process or system enhancements
Ensure contractor compliance with company policies, diversity initiatives, and UK employment regulations
Liaise with client account managers to align resources to pipeline and new business opportunities
Support the maintenance of team’s skills matrix to support the allocation of resource and identify skills shortages

Workforce Management Planner

Since 2015, papernest has been transforming the way people manage their contract...

Location

Spain , Barcelona

Salary:

Not provided

papernest

Expiration Date

Until further notice

Requirements

2+ years of experience in Workforce Management, with a proven track record as a Planner or RTA
Used to work in contact center operations, ideally within high-velocity, sales-driven environments
Hands-on experience in forecasting and capacity planning, with the ability to manage complexity across multiple queues or geographies
Deep understanding of core metrics, including SLA, shrinkage, AHT, occupancy, and productive hours
Highly proficient in Google Sheets or Excel (advanced formulas, pivot tables, modeling)
Experience building automated dashboards or forecast models
Prior exposure to industry-standard WFM software (e.g., Verint, NICE, Genesys)
English is daily working language
Fluency in French is a strong asset
Sharp analytical mindset with high attention to detail

Job Responsibility

Build and maintain volume forecasts across various horizons, ranging from weekly tactical views to quarterly strategic outlooks
Analyze historical trends and seasonal patterns for each specific queue and market to ensure high-precision modeling of workload (calls, leads, and back-office tasks)
Translate workload projections into clear, actionable staffing requirements (FTEs)
Define staffing needs and communicate them effectively to internal operational teams and BPO partners
Continuously track forecast accuracy against actual performance, identifying variances and root causes
Proactively adjust capacity plans and planning assumptions to mitigate risks and optimize resource utilization
Act as a central hub for planning by collaborating closely with Operations, Real-Time Management (RTM), Business Intelligence (BI), and external vendors
Facilitate data-driven discussions to synchronize recruitment, training, and real-time execution with long-term workforce strategy

What we offer

International and inclusive environment
Plan for Subscription Warrants for Company Creators (BSPCE)
Pluxee card for voluntary compensation system (transportation, dining, childcare)
Attractive deals as home insurance provider and supplier of green electricity and gas
Medical insurance through Alan or Sanitas with up to 50% coverage after 6 months
Healthy breakfast every Friday
Partnerships with various services in Barcelona (restaurants, sports, leisure, care centers)
Ongoing training tailored to goals (technical, language, managerial skills)
Career development opportunities
2 days of remote work per week

Fulltime

Resource Manager

PGI is a global consultancy that helps organisations build digital resilience. W...

Location

United Kingdom , London

Salary:

Not provided

Protection Group International

Expiration Date

Until further notice

Requirements

Proven experience as a Resource Manager, Workforce Planner, or similar role
Strong knowledge of project management and resource scheduling tools
Excellent analytical, communication, and negotiation skills
Ability to manage competing priorities in a fast-paced environment
Strong stakeholder management and interpersonal skills
Attention to detail
Ability to manage multiple projects simultaneously

Job Responsibility

Manage resource planning and allocation across teams, ensuring optimal utilisation and workload balance
Work closely with Project Managers, Delivery Leads, to forecast resource needs and identify gaps/trends
Own and maintain all resource management activities including update resource management systems and project schedules
Manage and monitor requests for resources, revise allocations based on changing priorities and skill requirements, and resolve conflicts quickly. Reviewing team capacity, availability, and skillsets to align with demand
Manage contractor onboarding to meet resourcing requirements
Develop reports and insights on utilisation, forecasting, and performance metrics
Review , govern and Identify opportunities to streamline and improve efficiency through process or system enhancements
Ensure contractor compliance with company policies, diversity initiatives, and UK employment regulations
Liaise with client account managers to align resources to pipeline and new business opportunities
Support the maintenance of team’s skills matrix to support the allocation of resource and identify skills shortages

Workforce Management Planner

Beacon Hill is partnering with a client in Saint Paul, MN to hire a Workforce Ma...

Location

United States , Saint Paul

Salary:

33.00 - 38.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Proven analytical skills with ability to interpret complex data
Advanced Excel proficiency (complex formulas, models, forecasting)
Experience with workforce forecasting
Strong communication skills
direct and clear communication style
Ability to work independently and adapt to shifting priorities
Experience with Tableau, BI tools, or Workday data a plus
Strategic thinking-ability to turn long-term forecasting into short-term plans

Job Responsibility

Short-Term Forecasting & Staffing Planning: Build daily and weekly short-term forecasts using historical data, trends, and long‑range plans
Develop interval-level staffing plans to determine coverage for shifts, breaks, lunches, overtime, and time‑off
Service Level & Capacity Support: Identify peak intervals or potential coverage gaps and recommend proactive solutions
Track and analyze variances from planned volumes or staffing levels and help drive corrective actions
Performance & Interaction Analysis: Evaluate agent expectations and workflows across different interaction types
Create or refine performance indicators for handle times, volume trends, and productivity
Process Innovation & Best Practices: Recommend improvements and new approaches for forecasting and scheduling in an omnichannel environment
Partner with senior planners and the P3 team to streamline and elevate workforce management processes
Reporting & Business Intelligence Development: Build actionable BI and Tableau reports to surface trends and improve decision-making
Leverage combined or new data sources to enhance visibility into labor shrinkage, capacity, and operational metrics

Fulltime

Resource Coordinator

PGI is a global consultancy that helps organisations build digital resilience. W...

Location

United Kingdom , London

Salary:

Not provided

Protection Group International

Expiration Date

Until further notice

Requirements

Proven experience as a Resource Coordinator, Workforce Planner, or similar role
Strong knowledge of project management and resource scheduling tools
Excellent analytical, communication, and negotiation skills
Ability to manage competing priorities in a fast-paced environment
Strong stakeholder management and interpersonal skills
Attention to detail
Ability to manage multiple projects simultaneously

Job Responsibility

Manage resource planning and allocation across teams, ensuring optimal utilisation and workload balance
Work closely with Project Managers, Delivery Leads, to forecast resource needs and identify gaps/trends
Own and maintain all resource management activities including update resource management systems and project schedules
Manage and monitor requests for resources, revise allocations based on changing priorities and skill requirements, and resolve conflicts quickly
Reviewing team capacity, availability, and skillsets to align with demand
Manage contractor onboarding to meet resourcing requirements
Develop reports and insights on utilisation, forecasting, and performance metrics
Review , govern and Identify opportunities to streamline and improve efficiency through process or system enhancements
Ensure contractor compliance with company policies, diversity initiatives, and UK employment regulations
Liaise with client account managers to align resources to pipeline and new business opportunities

Workforce Management Analyst APAC

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacati...

Location

Philippines , Clark Freeport Zone, Pampanga

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a Reports Analyst (RTA, Planner and Scheduler) role in a contact centre environment
Must have advanced skills in Microsoft Office applications
Attention to detail and high level of accuracy that can quickly meet deadlines
Must have good time management with the ability to work with minimal supervision and under tight timelines
Must be friendly and professional with a positive attitude
Able to communicate professionally - oral and written
Ability to take initiative
Strong proven analytical capability
Demonstrated ability to multitask and coordinate a number of projects
Demonstrated excellent organisation and communication skills

Job Responsibility

Demonstrate critical thinking and the ability to bring order to unstructured problems
Collaborate with Club Services leaders to gather information and understand reporting requirements while developing enhanced data and reporting tools
Collate and maintain a wide array of data related to business processes and reporting
Work collaboratively with Workforce Management Specialist and play an active role in supporting department forecasting, scheduling and queue management needs
Play an active role in data analysis and interpretation. Exercise sound judgment while analyzing and interpreting data to ensure a high level of accuracy, completeness, timeliness, and benefit to end users
Prepare reports and develop dashboards in order to provide meaningful insights to relevant stakeholders
Data manipulation (i.e., sorting, scrubbing, tagging, cleaning, de-duping)
Create templated reports for executives or operation leaders upon request
Create visually appealing and user-friendly reports and dashboards, either from scratch or by utilizing provided templates, ensuring their interpretability among non-technical users
Provide daily/weekly/monthly reporting on various data sets

Fulltime

Director, Strategic Operations Analytics

Reporting to the Senior Director of Operations Intelligence, the Director, Strat...

Location

United States , New York

Salary:

164900.00 - 214450.00 USD / Year

Spring Health

Expiration Date

Until further notice

Requirements

10+ years of experience in operations strategy, analytics, or a related role (e.g., management consulting), preferably within healthcare
5+ years in a leadership role
Expertise in workforce management or capacity planning is a plus
Demonstrated ability to partner with senior executives to solve complex business challenges using data and structured analysis
Strong command of data and visualization tools (e.g., Looker, SQL, Hex)
Exceptional communication and storytelling skills
able to synthesize complex analysis into actionable insights and influence leadership decisions
A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment
Strong leadership presence and ability to develop, motivate, and empower analytical talent

Job Responsibility

Lead a strategic analytics Center of Excellence: Develop frameworks, tools, and governance necessary for Operations functional teams to effectively measure performance, identify improvement opportunities, and optimize resource allocation, leveraging analytics and AI-powered solutions
Serve as a strategic advisor to Operations leadership: Partner directly with Ops leaders to diagnose challenges, define success metrics, and use data to inform strategic decisions
Own workforce management strategy: Build and govern scalable capacity planning, forecasting, and staffing models to ensure optimal alignment of resources with member and provider demand
Define and standardize how Operations measures success: Create common KPI definitions, dashboard structures, and reporting methodologies that establish a single source of truth across all functions
Collaborate cross-functionally: Partner with teams such as Finance, BI, and Product to ensure alignment on data infrastructure, definitions, and reporting consistency
Develop and mentor a high-performing team: Build and lead a group of analysts and planners who bring rigor, curiosity, and influence to every engagement

What we offer

Health, Dental, Vision benefits start on your first day
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

Fulltime

Senior Scheduler - Power Network Operations

The Senior Scheduler is responsible for developing, coordinating, and optimising...

Location

Australia , Ferntree Gully

Salary:

Not provided

Service Stream

Expiration Date

Until further notice

Requirements

Demonstrated experience in workforce scheduling, rostering, or operations planning, preferably in the utilities, construction, or field services sector
Strong knowledge of electricity distribution network operations or similar field-based environments
Proven ability to optimise schedules to reduce inefficiencies and improve productivity
High proficiency in scheduling/workforce management systems and MS Office tools
Excellent communication and stakeholder engagement skills
Strong analytical and problem-solving ability
Ability to work under pressure, adapt quickly to change, and manage competing priorities

Job Responsibility

Lead the end-to-end scheduling of field crews for maintenance, construction, inspection, and emergency response activities across the electricity distribution network
Optimise schedules to minimise crew travel and maximise utilisation and productivity
Collaborate with planning, operations, and field leadership teams to ensure resource availability aligns with work requirements
Monitor daily and weekly schedules, adjusting to manage changing priorities such as unplanned outages, weather events, or urgent work orders
Use scheduling and workforce management systems to allocate work efficiently and maintain data accuracy
Analyse performance data to identify improvements in scheduling efficiency, crew utilisation, and service delivery
Provide guidance, mentoring, and technical expertise to other schedulers and planners
Act as a key liaison point between field teams, supervisors, and operational control centres to ensure effective communication and work coordination
Ensure all schedules comply with safety, regulatory, and enterprise agreement requirements
Drive continuous improvement initiatives in scheduling practices, tools, and processes

Fulltime

Workforce Management Planner

Beacon Hill

Location:
United States , Saint Paul

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

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