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Workforce Management Lead, Risk Operations

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Block

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Location:
United States , Bay Area

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

135800.00 - 245400.00 USD / Year
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Job Description:

We are looking for an experienced and strategic Workforce Management Lead to drive our forecasting and capacity planning within the Compliance Operations domain. This role is critical in ensuring that our compliance functions—Customer Onboarding (CDD/EDD), Ongoing Monitoring (AML transaction monitoring), and Sanctions Screening (including PEP)—operate effectively. You will collaborate with peers leading these core functions, and report directly to the Head of Compliance Operations.

Job Responsibility:

  • Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
  • Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
  • Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
  • Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
  • Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
  • Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
  • Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

Requirements:

  • 8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
  • 5+ years of people management experience
  • Expertise in forecasting and capacity planning in complex environments
  • Moderate knowledge of KYC, AML, and Sanctions compliance
  • Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
  • Experience collaborating with diverse teams and managing key partner relationships
  • Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
  • Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
  • Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Nice to have:

  • Experience in the Financial Services/Fintech industry, specifically in highly regulated environments
  • Consulting or transformation background
  • Certified Six Sigma Yellow, Green, or Black Belt
  • Intermediate SQL skills
  • Experience with data visualization and analysis tools such as Tableau
What we offer:
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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