Workforce Management Lead, Risk Operations Jobs

Block

Location:
United States, Bay Area

Category:
IT - Administration

Contract Type:
Not provided

Salary:

135800.00 - 245400.00 USD / Year

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Job Description:

We are looking for an experienced and strategic Workforce Management Lead to drive our forecasting and capacity planning within the Compliance Operations domain. This role is critical in ensuring that our compliance functions—Customer Onboarding (CDD/EDD), Ongoing Monitoring (AML transaction monitoring), and Sanctions Screening (including PEP)—operate effectively. You will collaborate with peers leading these core functions, and report directly to the Head of Compliance Operations.

Job Responsibility:

Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

Requirements:

8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
5+ years of people management experience
Expertise in forecasting and capacity planning in complex environments
Moderate knowledge of KYC, AML, and Sanctions compliance
Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
Experience collaborating with diverse teams and managing key partner relationships
Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Nice to have:

Experience in the Financial Services/Fintech industry, specifically in highly regulated environments
Consulting or transformation background
Certified Six Sigma Yellow, Green, or Black Belt
Intermediate SQL skills
Experience with data visualization and analysis tools such as Tableau

What we offer:

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Workforce Management Lead, Risk Operations