This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Embark on a transformative journey as a Workforce Management Forecasting and Analytics VP at Barclays, where the focus is on redefining the future of banking through innovative solutions. In this role you will lead a team responsible for demand forecasting and workforce planning analytics across contact center and back-office operations. The role ensures forecasts are accurate, transparent, and actionable to support effective staffing decisions across multiple business areas. It builds and maintains cross-functional partnerships to understand business drivers and improve customer outcomes, operational efficiency, and cost performance. The VP also focuses on team development, strengthening analytics capabilities, and enhancing forecasting approaches to support strategic decision-making.
Job Responsibility
Lead a team responsible for demand forecasting and workforce planning analytics across contact center and back-office operations
Ensure forecasts are accurate, transparent, and actionable to support effective staffing decisions across multiple business areas
Build and maintain cross-functional partnerships to understand business drivers and improve customer outcomes, operational efficiency, and cost performance
Focus on team development, strengthening analytics capabilities, and enhancing forecasting approaches to support strategic decision-making
Requirements
Ability to analyze complex data and deliver actionable insights to support decision-making
Proven ability to manage stakeholders and communicate effectively across business functions
Leadership experience in developing, coaching, and managing analytical teams
Nice to have
Knowledge of Workforce Management forecasting and analytics
Experience leading analytics teams within an operational environment
Familiarity with consumer banking operations and contact center data platforms such as AWS