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Workforce Management Forecasting and Analytics VP

United States, Wilmington 160000.00 - 200000.00 USD / Year · Job Posted June 04, 2026
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Job Description

Embark on a transformative journey as a Workforce Management Forecasting and Analytics VP at Barclays, where the focus is on redefining the future of banking through innovative solutions. In this role you will lead a team responsible for demand forecasting and workforce planning analytics across contact center and back-office operations. The role ensures forecasts are accurate, transparent, and actionable to support effective staffing decisions across multiple business areas. It builds and maintains cross-functional partnerships to understand business drivers and improve customer outcomes, operational efficiency, and cost performance. The VP also focuses on team development, strengthening analytics capabilities, and enhancing forecasting approaches to support strategic decision-making.

Job Responsibility

  • Lead a team responsible for demand forecasting and workforce planning analytics across contact center and back-office operations
  • Ensure forecasts are accurate, transparent, and actionable to support effective staffing decisions across multiple business areas
  • Build and maintain cross-functional partnerships to understand business drivers and improve customer outcomes, operational efficiency, and cost performance
  • Focus on team development, strengthening analytics capabilities, and enhancing forecasting approaches to support strategic decision-making

Requirements

  • Ability to analyze complex data and deliver actionable insights to support decision-making
  • Proven ability to manage stakeholders and communicate effectively across business functions
  • Leadership experience in developing, coaching, and managing analytical teams

Nice to have

  • Knowledge of Workforce Management forecasting and analytics
  • Experience leading analytics teams within an operational environment
  • Familiarity with consumer banking operations and contact center data platforms such as AWS

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