Workforce Management Architect Job at Robert Half (Las Vegas)

Solutions Architect

The Solutions Architect serves as a strategic advisor and technical expert, desi...

Location

United States

Salary:

175000.00 USD / Year

Impellam Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Engineering, Human Resources, or related field
Master's degree preferred
7+ years of experience in solution design, sales engineering, or enterprise workforce solutions
Proven track record of delivering complex solutions to enterprise clients
Deep expertise in MSP, services procurement, and human capital consulting
Exceptional communication, negotiation, and executive relationship management skills
Demonstrated ability to drive innovation and digital transformation

Job Responsibility

Act as a subject matter expert on MSP, services procurement, and human capital consulting solutions
Translate complex client business challenges into tailored, scalable workforce solutions
Provide technical guidance and thought leadership during sales cycles, ensuring solution feasibility and alignment with client objectives
Pilot and integrate digital labor solutions, applying human-centric design principles to enhance solution frameworks and client experience
Partner with sales teams to architect solutions that meet client requirements and strategic goals
Deliver compelling presentations and workshops to C-suite executives of Fortune 500 organizations
Serve as a trusted advisor, demonstrating executive presence and advanced communication skills throughout the sales process
Build and maintain strong relationships with senior client stakeholders, influencing decision-making through strategic insights and consultative engagement
Oversee the proposal team, ensuring high-quality, compliant, and persuasive RFI/RFP responses for all business unit solutions, including MSP, Service Procurement, SOW, Direct Sourcing, and Consulting and Advisory
Manage end-to-end proposal development, including timelines, resource allocation, and quality assurance

Fulltime

Senior Business Architect

The role involves creating and managing call center solutions, designing technic...

Location

Spain , Barcelona

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in working with Call Center technology in Cloud environments
More than 3 years’ experience in contact centre systems analysis, in designing contact centre services, processes and environments
Understand Contact Centre ECO systems dependencies for example with PCI requirements, CRM tools or Reporting Applications, Workforce Management, Call Recording etc.
Between 5 to 10 years of work experience in Call Center environments
Computer Science Degree or Technical Certification in Telecommunication or similar field.

Job Responsibility

Utilize voice-based call center technology, encompassing CTI user interfaces, call flow design, and reporting
Create product requirements based on input from the products and governance squads
Support the vendor in understanding defined requirements and verify system and product specifications
Translate business requirements into technical system specifications as well as map and document dependencies and influences of new system requirements
Maintain structured system-specific documentation
work with product owners and development teams to ensure implemented functionality meet guidelines and support the entire development lifecycle
Define the ultimate vision for proof-of-concept and solution technical architecture, develop application designs consistent with SOA principles, and identify relevant modules and services for future solution architecture
Make low-level design decisions, identify potential evolution paths, and communicate impacts of architectural decisions to stakeholders.

What we offer

Hybrid work model incl. up to 25 days per year working from abroad
Company bonus scheme
Pension
Employee shares program
Multiple employee discounts (details vary by location)
Career development and digital learning programs
International career mobility
Flexible working
Health and wellbeing offers (including healthcare and parental leave benefits)
Support to balance family and career

Fulltime

Director, Data Engineering & Analytics

We are seeking a proven Data and Analytics leader to run our data team. This rol...

Location

United States , Washington, DC

Salary:

165000.00 - 295625.00 USD / Year

Arcadia

Expiration Date

Until further notice

Requirements

Expert Data & Analytics leader with demonstrated experience processing and analyzing large-scale datasets (billions of records)
Deep expertise with Snowflake as a data platform, including performance optimization, cost management, and architecting for scale
Hands-on experience with modern data stack: dbt for transformation, Hex for analytics, and Fivetran/Airbyte for data ingestion
Have built and led Data & Analytics teams at high-growth SaaS companies, specifically those dealing with high-volume data processing
Experience with utility data, billing systems, or similar high-volume transactional data is highly valued
12+ years in the workforce with significant experience in data-intensive environments
Top-notch technical skills covering both data and quantitative techniques: data facility, descriptive analytics, and predictive modeling
SQL and Python are a must, with demonstrated ability to write optimized queries for large-scale data processing
Experience with data governance, security, and compliance in handling sensitive customer data

Job Responsibility

Build, lead, and scale a successful data organization
Oversee the processing and analysis of several million utility bills per month, ensuring data pipeline reliability, accuracy, and scalability
Ensure data quality and that we are building our products to give our customers the insight they need
Build a multi-year strategy around data infrastructure, enterprise data modeling, and processing capabilities
Build a framework for data investments that ensures we are appropriately balancing R&D with products that deliver strong return on investment
Lead the optimization and evolution of our Snowflake-based data architecture to handle exponential data growth
Own the enterprise unified data model and architecture that will power all of Arcadia’s applications and use cases

What we offer

competitive benefits and equity component to the package

Fulltime

Genesys Cloud Consultant

Sabio is a Global company and the leading independent UK Contact Centre solution...

Location

Spain , Madrid

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Knowledge of the following Genesys Cloud CX tools and modules: Basic configuration: agents, groups, skills, roles, etc
Routing: incoming and outgoing call strategies
Telephony: sites, edges, trunks, outbound routes
Scripting
Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
Data Actions: design and construction of webservices to external systems.
Campaigns of various types (progressive, preview, power)
Real-time reporting
Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter)
Experience working on projects

Job Responsibility

Work with the team to design and build: Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc
Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
Flow design with Architect
Integration with third-party systems using web services
Report generation (real time and historic)
Creation and modification of scripts with Genesys Cloud

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , Austin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Expert in Genesys Architect, Data Actions, and Integration Hub
Comfortable working with JSON, REST APIs, and troubleshooting complex data dip failures
Strong grasp of scripting (JavaScript/Node.js) or middleware logic required to bridge gaps between CCaaS and CRMs
Excellent communication skills, with the ability to explain technical constraints to non-technical stakeholders and offer creative workarounds
Experience with Genesys WEM (Workforce Engagement Management) and analytics to drive architectural decisions
Experience working in an Agile/Scrum environment, managing technical debt while delivering new features at speed
Genesys Cloud Certified Professional (GCP) certification is highly preferred

Job Responsibility

Leading the end-to-end architecture of Genesys Cloud CX, ensuring our global telephony, BYOC (Bring Your Own Carrier), and edge architecture can scale with Navan’s rapid global expansion
Designing and building advanced interaction workflows in Genesys Architect
Architecting "smart" routing by leveraging Data Actions and RESTful APIs to connect Genesys with Navan’s proprietary backend, Salesforce, and other critical business systems
Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Acting as the Subject Matter Expert (SME) for the Genesys platform, evaluating new features and advising the business on adoption strategies
Establishing best practices for configuration management, documentation, and "DevOps for CX"
Analyzing interaction data to identify bottlenecks in the IVR or digital flows and implementing architectural changes to reduce friction and improve latency

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Contact Center Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , Palo Alto or San Francisco

Salary:

142500.00 - 264000.00 USD / Year

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Architectural Expertise: Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Deep Technical Proficiency: Expert in Genesys Architect, Data Actions, and Integration Hub
Coding Familiarity: Strong grasp of scripting (JavaScript/Node.js) or middleware logic
Consulting Mindset: Excellent communication skills
Data-Driven Approach: Experience with Genesys WEM (Workforce Engagement Management) and analytics
Agile Execution: Experience working in an Agile/Scrum environment
Genesys Cloud Certified Professional (GCP) certification is highly preferred

Job Responsibility

Architecture & Design: Leading the end-to-end architecture of Genesys Cloud CX
Complex Flow Logic: Designing and building advanced interaction workflows in Genesys Architect
Deep Integrations: Architecting 'smart' routing by leveraging Data Actions and RESTful APIs
Business Alignment: Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Innovation: Acting as the Subject Matter Expert (SME) for the Genesys platform
Technical Governance: Establishing best practices for configuration management, documentation, and 'DevOps for CX'
Performance Optimization: Analyzing interaction data to identify bottlenecks and implementing architectural changes

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Principal Genesys Cloud Architect

Join Navan's innovative Business Technology team as the Principal Genesys Cloud ...

Location

United States , New York

Salary:

142500.00 - 264000.00 USD / Year

Navan

Expiration Date

Until further notice

Requirements

8+ years of experience in Contact Center Technology, with a specific, deep focus on Genesys Cloud CX
Architectural Expertise: Proven track record of designing global, multi-region contact center solutions (Voice & Digital)
Deep Technical Proficiency: Expert in Genesys Architect, Data Actions, and Integration Hub
Coding Familiarity: Strong grasp of scripting (JavaScript/Node.js) or middleware logic
Consulting Mindset: Excellent communication skills
Data-Driven Approach: Experience with Genesys WEM (Workforce Engagement Management) and analytics
Agile Execution: Experience working in an Agile/Scrum environment

Job Responsibility

Architecture & Design: Leading the end-to-end architecture of Genesys Cloud CX
Complex Flow Logic: Designing and building advanced interaction workflows in Genesys Architect
Deep Integrations: Architecting "smart" routing by leveraging Data Actions and RESTful APIs
Business Alignment: Partnering with Support and Sales leadership to translate complex business requirements into functional technical designs
Innovation: Acting as the Subject Matter Expert (SME) for the Genesys platform
Technical Governance: Establishing best practices for configuration management, documentation, and "DevOps for CX"
Performance Optimization: Analyzing interaction data to identify bottlenecks and implementing architectural changes

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Site Manager

Mujin is the future of industrial robotic systems in production and distribution...

Location

United States , Suwanee, Georgia

Salary:

Not provided

Mujin

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering or related field or 6-8 years industry equivalent experience
3+ years of experience in project management, with a track record of successfully delivering projects on time and within budget
Proficiency in project management software, scheduling tools, and other relevant software applications
Strong leadership and team management abilities, with the capacity to motivate and inspire a diverse project team
Excellent problem-solving and decision-making skills, with the ability to effectively address challenges and make sound judgments
Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with stakeholders

Job Responsibility

Plan, organize and manage integration projects from start to finish, ensuring compliance with specifications, building codes, and safety regulations
Develop detailed project schedules, including task sequencing, resource allocation and critical milestones, and monitor progress against established timelines
Oversee and coordinate all on-site activities, including material procurement, subcontractor management and workforce allocation, to ensure effective execution
In conjunction with the PM, monitors project budgets and financial performance, identifying and addressing any deviations or potential risks
Conduct regular site inspections to ensure compliance with safety regulations, quality standards, and project specifications
Maintain accurate project documentation, including records of site activities, progress reports, change orders, and as-built drawings
Collaborate closely with clients, architects, engineers and other stakeholders to address project requirements, provide regular updates and ensure client satisfaction
Provides commissioning support in coordination with FAT/SAT readiness and coordination
Foster a positive work environment, providing leadership, guidance and support to the team and encouraging productivity
Manage and resolve any issues or conflicts during construction, implementing appropriate solutions and escalating when necessary

What we offer

100% Company paid Medical, Dental, Vision plus the option to buy-up some benefits beginning the 1st of the month after hire
100% Company Paid Life Insurance & Voluntary Benefits
100% Company Paid Long and Short Term Disability
15 Paid Time Off (PTO) days beginning your 1st year
11 Paid Holidays including (2) Floating Holidays
401(k) Plan
Parental Leave Benefits
Health Savings Account (HSA) option with HDHP
Flexible Spending Account (FSA) options for Medical and Dependent Care
Referral Bonuses

Fulltime

Workforce Management Architect

Robert Half

Location:
United States , Las Vegas

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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January 15, 2026