Workforce Management Analyst Job at Shopify

Workforce Management Analyst

The Workforce Management Analyst supports store operations by ensuring the right...

Location

United States , Duluth

Salary:

Not provided

Americas Best Contacts and Eyeglasses

Expiration Date

Until further notice

Requirements

4-6 years of experience with workforce planning in retail or multi-unit operations (required)
Four-year college degree or equivalent experience (Required)
Strong knowledge of labor laws, compliance, and retail staffing practices (Required)
Proficiency with WFM systems (e.g., Kronos/UKG) (Required)
Analytical and communication skills to translate data into actionable recommendations (Required)
Ability to work in a fast-paced, cross-functional environment (Required)

Job Responsibility

Analyze workforce metrics such as sales-per-labor-hour, scheduling accuracy, and labor performance
Monitor labor utilization and communication adjustments needed to support sales goals and operational standards
Support weekly forecasting and determine opportunities to align labor demand across stores
Monitor intraweek performance and adherence to schedules and budgets
Identify and respond to staffing opportunities across all stores
Provide real-time updates and recommendations to field leadership
Generate daily, weekly, and monthly reporting at the fleet/region and district level
Analyze workforce metrics such as sales-per-labor-hour, scheduling accuracy, and payroll performance
Provide reporting and insights to senior leadership on workforce efficiency and productivity, identify trends, and recommend process improvements
Maintain and optimize the Workforce Management (WFM) system

What we offer

competitive compensation
health and dental insurance
401k retirement savings with company match
flex spending account
paid personal time off
paid company holidays
parental leave
employee eyewear discount
training programs
access to educational courses

Fulltime

Workforce Management Analyst

We are offering a long term contract employment opportunity for a Workforce Mana...

Location

United States , New Brighton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 10 years of experience in the service industry, preferably in a role related to workforce management
Proficiency in Ad Hoc Reporting, with the ability to generate and interpret complex reports as required
Experience in Auditing, with an eye for detail and a commitment to maintaining high quality standards
Profound knowledge of Business Process Functions, including the ability to understand, analyze, and improve current processes
Expertise in Workforce Analysis, including the ability to interpret data and make informed decisions regarding workforce allocation and management
Proficiency in Workforce Management (WFM), with experience in using WFM tools to manage and optimize workforce productivity
Experience in Workforce Planning, with the ability to develop and implement effective workforce strategies and plans
Proficiency in presentation software, with the ability to create compelling presentations for various audiences
Advanced skills in spreadsheet software, including the ability to use advanced formulas and create complex spreadsheets
Experience with data visualization tools, with a focus on creating interactive data visualizations and reports

Job Responsibility

Analyze workforce data and provide actionable insights to aid in decision-making processes
Prepare comprehensive reports using tools like PowerPoint, Excel, and Power BI
Collaborate with HR Business Partners, providing them with data-driven insights and observations to support their decision-making and planning
Work towards enhancing the function of analytics, providing recommendations for improvement
Handle ad hoc reporting and auditing tasks, ensuring data accuracy and integrity
Conduct detailed workforce analysis, identifying trends, patterns, and key observations
Manage business process functions related to workforce management
Utilize tools like Snagit for effective communication of data insights
Demonstrate a strong ability to ask thought-provoking questions to uncover additional insights.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
Eligibility to enroll in company 401(k) plan
Competitive compensation
Free online training.

Fulltime

Workforce Management Lead, Risk Operations

We are looking for an experienced and strategic Workforce Management Lead to dri...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
5+ years of people management experience
Expertise in forecasting and capacity planning in complex environments
Moderate knowledge of KYC, AML, and Sanctions compliance
Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
Experience collaborating with diverse teams and managing key partner relationships
Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Job Responsibility

Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

HR Workforce Analyst

At IKEA, we believe in the power of the many. Our People & Culture team works ev...

Location

Italy , Bari

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Previous experience in Workforce analysis or planning
Background in Mathematics, Statistics, Engineering or Data Analytics and a strong interest in data and people
Enjoy building good relationships and know how to adapt communication to different people
Confident in analyzing numbers and turning them into insights (Excel, PowerBi is a plus)
Curious, open to change, and ready to find better ways of doing things
Like taking initiative and working independently, but also a true team player
Approach tasks from different angles, and not afraid to ask "what if?"
Speak both Italian and English fluently

Job Responsibility

Turn staff planning principles into action by building schedules that make sense for both people and the business
Analyze workforce data, produce related reports, and provide new solutions based on the insights gathered
Work closely with leaders to make sure our planning follows IKEA standards, local labor laws and union agreements
Support in the full staff planning cycle, from forecasting to publishing schedules, ensuring everything runs smoothly
Highlight potential improvements and flag deviations to the Unit P&C Manager when needed
Help ensure planning supports talent development and creates the conditions for a great co-worker and customer experience
Team up with recruiters and P&C colleagues to ensure new joiners get the right contract setup from day one

What we offer

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Fulltime

Acquisition management and planning analyst

The SME-Level Acquisition Management and Planning Analyst performs a variety of ...

Location

United States , El Segundo

Salary:

120000.00 - 150000.00 USD / Year

Tecolote Research

Expiration Date

Until further notice

Requirements

At least 15 equivalent years of experience performing Acquisition Management and Planning activities in the government (military and/or civil servant), federally funded research and development center, or profit / non-profit government support / development Contractor arena
Knowledge of various quantitative techniques used to analyze data, develop models, interpret results and brief senior level DoD leadership
Must be able to work independently, as well as with a team, on time-sensitive high visibility tasks
Knowledge of DoD budgetary principles and procedures
Excellent written and verbal communication skills
Strong analytical skills and problem-solving abilities
Demonstrated knowledge of acquisition management regulations, practices, policies, and procedures associated with Major Defense Acquisition Programs
US citizenship is required
Master’s degree in Management, Business, Economics, Finance, Accounting, Mathematics, Engineering, Technology, or Operations Research is required
Active DoD Secret Clearance is required

Job Responsibility

Support the Material Leader with Acquisition Planning for the Missile Warning mission area
Interact with a multidisciplinary DoD technical workforce and defense hardware contractors in the accomplishment of their duties
Evaluate and support the development of program documentation, which includes acquisition strategies, systems engineering plans, Integrated Master Plans and Contract Data Requirements Lists, for adherence to DoD and Air Force policies and guidance
Perform market research and provide acquisition strategy recommendations
Advise and assist in organizing and establishing Integrated Product Teams
Analyze progress against program plan and schedule
Evaluate program plan for compliance with applicable DoD and Air Force policies and guidance

What we offer

Company Paid Major Medical Insurance for employees and family members
Dental Insurance for employees and family members
Vision Insurance for employees (employee-paid for family members)
Group Life Insurance
Accidental Death and Dismemberment Insurance
Travel Accident Insurance
Long-Term Disability
Voluntary Short-Term Disability
Supplemental Life Insurance
Flexible Spending Account (pre-tax deferrals for health care expenses)

Fulltime

FLEX Senior Analyst - Software Asset Management

This role will provide Software Asset Management “SAM” support to the Global Tec...

Location

United States , Bethesda

Salary:

33.94 - 55.77 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum of 3 years relevant work experience including complex data analysis and financial modeling or equivalent work experience
Previous Service Now Software Asset Management experience preferred
Knowledge of Bigfix, Maark & WorkspaceOne or other discovery tools
Knowledge of ServiceNow and Flexera or other asset management tools
Strong excel spreadsheet skills, word processing, and presentation software skills
Ability to organize and interpret complex, detailed asset management information and present analytical results in manner appropriate for senior management decision-making (both orally and in writing, in memos or presentation format)
Capable of extracting, interpreting, and manipulating database table structures
Ability to manage multiple projects, and work both independently and as part of a team
Excellent interpersonal skills
able to maintain effective relationships with internal and external customers

Job Responsibility

Proactively monitors, enforces, and updates the workforce technology hardware and software standards to meet business requirements and evolving needs
Maintains asset information in the asset management tool, including product models, discovery models, product contracts and software entitlements defined within the scope of their area
Tracks, monitors, and analyzes asset data for utilization, deployment, and reconciliation to drive compliance and cost savings
Supports analytical activities related to workforce technology sourcing and renewals, including developing moderately complex financial models to help leadership make informed business decisions
Applies data management best practices to cleanse, process, document, validate and report asset management data
Responsible for developing and distributing regular reports in Excel and PowerPoint to Global Technology Procurement leadership
Leverages data to identify and surface opportunities to reduce costs, reduce risks, and/or improve operational efficiencies
Assists with presentation development for executive audiences
Establishes and maintains effective relationships with internal stakeholders and vendors
Enables self-service for employees procuring workforce technology assets through Marriott’s established procurement process

What we offer

coverage for medical, dental, vision
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
401(k) plan
stock purchase plan

Fulltime

Wfm scheduling & intra-day analyst

The WFM Scheduling and Intra-day Analyst, with a strong background in site opera...

Location

Poland , Krakow

Salary:

6500.00 - 9000.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Statistics, Mathematics, Industrial Systems Engineer, Economics, Actuary or a related field preferred, or equivalent working experience
Willing to come into our Kraków office 2-3 times per week
1+ years of experience in Workforce Management (WFM) within a contact center environment, with a significant portion dedicated to scheduling and intra-day management
Demonstrable experience working directly within or in close partnership with contact center site operations, possessing a strong understanding of day-to-day operational challenges and workflows
Proficiency with ACD software (e.g., Genesys, TalkDesk, Avaya, etc) and WFM Software (Aspect, Verint, Calabrio, NICE WFM, PlayVox, etc.)
Advanced spreadsheets skills (Excel, Google Sheets, e.g., pivot tables, vlookups and advanced formulas)
Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights
Excellent communication (written and verbal in English) and interpersonal skills, with the ability to effectively collaborate with all levels of the organization, particularly operations teams
Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously
Strong attention to detail and accuracy

Job Responsibility

Generate optimal agent schedules (shifts, breaks, lunches, off-phone activities) that align with forecasted volumes, service level targets, and agent preferences, while considering operational constraints
Collaborate closely with site operations leadership to understand staffing needs, agent skills, and operational limitations to produce realistic and effective schedules
Manage and process time-off requests, shift swaps, and schedule changes, ensuring minimal impact on service levels and operational efficiency
Publish schedules on time and communicate effectively with agents and operations teams regarding adherence to schedule expectations
Actively monitor real-time contact center performance metrics (e.g., AHT, adherence, service level, occupancy, ASA) and identify emerging trends or deviations from forecasts
Proactively identify and address intraday staffing gaps or surpluses, making real-time adjustments such as approving voluntary time off, initiating overtime, or adjusting skill assignments, with a practical understanding of their operational impact
Communicate regularly with operations teams to provide updates on performance, highlight areas of concern, and recommend immediate actions to maintain service levels
Coordinate with trainers, team leaders, and other stakeholders to manage off-phone activities (e.g., coaching, training, meetings) and ensure their alignment with operational needs and WFM guidelines
Provide WFM training and guidance to operations staff (e.g., team leaders, supervisors) on adherence, schedule management, and WFM best practices
Actively participate in cross-functional meetings and initiatives to improve overall contact center performance

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Capacity Planning Analyst

Reporting to Global Workforce Management Lead, the Workforce Headcount Planning ...

Location

United Kingdom; Ireland , Croydon; Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

3+ years in Workforce Management, within a contact centre environment
2+ years in a capacity planning and forecasting role
Previous experience with WFM platforms (eg: Verint, Aspect, IEX)
Proficiency in data modelling, statistical analysis, and data visualization
High proficiency in Excel data analysis, and Microsoft programs such as PowerBI and Access
Experience with SQL or other data retrieval languages advantageous
Ability to interpret data for performance trends and long-term improvement opportunities
Experience presenting long-term scenario plans to senior leadership

Job Responsibility

Implementation and maintenance of best practice resource planning practices
Manage the Global Capacity Model to manage the long-term/short-term capacity planning processes for a vast insurance enterprise
Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategic Program Teams and Finance teams and program teams to ensure smooth execution of capacity planning processes
Provide optimal contact volume allocation recommendation for several regulated workstreams by accounting for trade-offs between quality, productivity, and cost
Mitigate capacity risks by managing dependencies across multiple sites and geographies
Clearly communicate dependencies and manage/track expectations
Participate in global customer service initiatives and project roll outs to cater to growing business needs
Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation
Maintain headcount reporting, including tracking attrition trends across multiple skills, channels, and geographic locations
Collaborate with stakeholders to implement risk mitigation strategies

Workforce Management Analyst

Shopify

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

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